Senior Customer Success Manager – Enterprise Client Success & Growth Strategist at brighthush

About brighthush

brighthush is a trailblazer in the commerce media landscape, redefining how brands and agencies amplify their reach across retail platforms worldwide. Leveraging cutting‑edge artificial intelligence and real‑time data analytics, brighthush empowers clients to optimize advertising spend across a vast ecosystem of retail media networks. With a portfolio that manages over $12 billion in advertising spend and partnerships with more than 100 retail networks, brighthush sits at the forefront of retail media innovation, delivering measurable performance gains and scalable growth for enterprise customers.

Why Join brighthush?

At brighthush, you’ll be part of a high‑velocity, data‑driven culture that thrives on collaboration, experimentation, and continuous learning. Our remote‑first model gives you the flexibility to work from anywhere while staying connected to a global team of passionate professionals. We champion diversity, equity, and inclusion, and we’re committed to creating an environment where every voice is heard and every idea has the chance to shape the future of commerce media.

Role Overview

As a Senior Customer Success Manager, you will be the trusted advisor and primary point of contact for our most strategic enterprise clients. Your mission is to ensure their success on the brighthush platform, drive account growth, and translate client insights into product enhancements. You’ll collaborate cross‑functionally with Sales, Product, Engineering, and Marketing to align client needs with brighthush’s roadmap and deliver exceptional value.

Key Responsibilities

• Client Relationship Leadership: Serve as the single point of contact for priority enterprise accounts, building deep, long‑term relationships with C‑suite stakeholders and key decision makers.
• Strategic Account Planning: Own the development and execution of account growth plans, identifying upsell and cross‑sell opportunities that align with client objectives and brighthush’s product suite.
• Technical Support & Issue Resolution: Provide expert technical guidance, troubleshoot platform issues, and manage escalations with a focus on rapid, effective resolution.
• Product Onboarding & Education: Lead onboarding sessions, create tailored training materials, and conduct workshops to ensure clients fully leverage new platform features.
• Process & Product Improvement: Capture client feedback, collaborate with R&D and Product Management to prioritize enhancements, and implement process improvements that elevate the customer experience.
• Reporting & Analytics: Generate insightful performance reports, track key metrics, and communicate findings to both clients and internal stakeholders.
• Cross‑Functional Collaboration: Partner with Sales, Marketing, and Engineering to align on go‑to‑market strategies, product launches, and client success initiatives.

Essential Qualifications

• Minimum 5 years of experience in digital or search advertising platforms, with a proven track record of managing enterprise accounts.
• At least 2 years of hands‑on experience with e‑commerce advertising solutions; prior exposure to brighthush’s platform is highly desirable.
• Deep knowledge of Amazon DSP, Amazon Marketing Cloud, and retail media display offerings is a strong plus.
• Experience with social commerce platforms such as TikTok or Meta Ads demonstrates versatility in emerging media channels.
• Background in customer success, consulting, or pre‑sales roles, showcasing a consultative mindset and client‑centric approach.
• Exceptional interpersonal and communication skills, with the ability to influence and negotiate at all organizational levels.
• Strong analytical mindset, comfortable working with data, and proficient in Excel for reporting and insights.
• Demonstrated ability to thrive in fast‑paced, ambiguous environments while balancing tactical execution with strategic vision.

Preferred Qualifications

• Experience managing high‑volume, multi‑channel advertising budgets across global retail networks.
• Familiarity with AI‑driven optimization tools and real‑time bidding strategies.
• Proficiency in CRM platforms (e.g., Salesforce, HubSpot) and customer success tools (e.g., Gainsight, Totango).
• Background in data science or analytics, with the ability to translate complex metrics into actionable insights.

Core Competencies

• Strategic Thinking: Ability to develop long‑term account plans that align with both client goals and brighthush’s business objectives.
• Customer Advocacy: Champion the voice of the customer within brighthush, ensuring their needs drive product evolution.
• Problem Solving: Diagnose technical and operational challenges quickly, proposing effective solutions that minimize disruption.
• Collaboration: Work seamlessly across departments, fostering a culture of shared success.
• Adaptability: Navigate shifting priorities and evolving client landscapes with resilience and poise.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Senior Customer Success Manager, you’ll have the chance to:

• Progress to a Director of Customer Success role, overseeing a broader portfolio of enterprise accounts.
• Lead cross‑functional initiatives that shape product strategy and go‑to‑market plans.
• Participate in industry conferences, webinars, and thought‑leadership events to stay ahead of retail media trends.
• Access continuous learning resources, including certifications in digital advertising, data analytics, and leadership development.

Work Environment & Culture

Our remote‑first model means you can work from anywhere while staying connected through weekly virtual huddles, real‑time collaboration tools, and a vibrant online community. We celebrate a culture of transparency, accountability, and mutual respect. Every team member is encouraged to contribute ideas, experiment, and drive innovation.

Compensation & Benefits

Base Salary: $90,000 – $110,000 annually, commensurate with experience and qualifications.

Bonus & Incentives: Eligible for annual performance bonuses tied to individual and company metrics.

Benefits Package

• Flexible paid time off, paid holidays, and floating holidays.
• Comprehensive medical, dental, and vision insurance.
• Flexible Spending Account (FSA) and Health Savings Account (HSA) with employer contributions.
• Life insurance and pet insurance options.
• 401(k) plan with employer match.
• Paid parental leave and paid volunteer days.
• Company‑subsidized fitness memberships.
• Fertility and family‑building resources.

Equal Opportunity Statement

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, or any other protected status.

How to Apply

Ready to take the next step in your career and help shape the future of commerce media? Click the link below to submit your application and join the brighthush team.