Senior Customer Success Manager – Enterprise Data Platforms & Strategic Growth Partner at brighthush

About brighthush

At brighthush, we’re redefining how organizations harness data to drive smarter decisions, faster. With a vibrant community of over 10 million active users worldwide, our open‑source ethos fuels continuous innovation and collaboration. We empower businesses—from startups to Fortune 500 enterprises—to unlock the full potential of their data through intuitive, cross‑platform solutions that blend the flexibility of open source with the reliability of enterprise‑grade software.

Our mission is simple yet ambitious: make data accessible, actionable, and secure for every person and organization, regardless of size or technical expertise. To achieve this, we invest in cutting‑edge technology, a culture of learning, and a team that thrives on curiosity, empathy, and relentless improvement.

Role Overview

We’re looking for a dynamic Senior Customer Success Manager to join our global Customer Success team. In this hybrid role that blends traditional customer success with account management, you will be the trusted advisor for our most valuable customers, ensuring they achieve their business objectives while driving renewals, expansions, and advocacy. Your proactive, data‑driven approach will help shape the future of our product roadmap and elevate the overall customer experience.

Key Responsibilities

• Customer Engagement & Retention: Build and nurture long‑term relationships with key stakeholders, ensuring timely renewals and identifying upsell opportunities that align with each customer’s evolving goals.
• Strategic Partnership: Act as a business partner within customer organizations, understanding their data strategy, challenges, and success metrics to position brighthush solutions as a critical enabler.
• Metrics & Growth: Own and drive Customer Success KPIs—renewal retention rate, expansion revenue, churn reduction—using data analytics and proactive outreach.
• Onboarding & Adoption: Lead comprehensive onboarding programs, then maintain engagement through regular check‑ins, Quarterly Business Reviews (QBRs), and adoption workshops.
• Issue Resolution & Support: Collaborate closely with the technical support and product teams to resolve escalated issues, ensuring a seamless experience and rapid resolution.
• Feedback Loop: Capture and analyze customer feedback to improve Customer Satisfaction Score (CSAT), Net Promoter Score (NPS), and inform product enhancements.
• Deal Management: Negotiate and close renewal and expansion deals, working with Sales and Finance to ensure accurate forecasting and revenue recognition.
• Thought Leadership: Represent brighthush at industry events, webinars, and user groups, sharing best practices and gathering market insights.

Essential Qualifications

• Minimum of 2 years in a Customer Success or Account Management role, with proven experience in renewals, upselling, and QBRs.
• Strong track record of building and maintaining high‑value customer relationships, with a consultative sales mindset.
• Deep familiarity with CRM systems (e.g., Salesforce, HubSpot) and data‑driven reporting.
• Excellent communication, presentation, and negotiation skills—capable of influencing at all organizational levels.
• Proactive, solution‑oriented approach to identifying customer needs and delivering tailored outcomes.
• Experience working with technical teams to troubleshoot and resolve complex product issues.

Preferred Qualifications

• Background in database management systems (DBMS) or developer‑focused products.
• Experience in open‑source technology sales or community engagement.
• Familiarity with HubSpot’s CRM and marketing automation tools.
• Knowledge of data governance, security, and compliance frameworks.

Skills & Competencies

• Strategic Thinking & Business Acumen
• Data‑Driven Decision Making
• Customer‑Centric Mindset
• Project Management & Execution
• Collaboration Across Cross‑Functional Teams
• Adaptability & Continuous Learning

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the data landscape. As a Senior Customer Success Manager, you’ll:

• Progress to a Customer Success Leadership role, overseeing a team of CSMs and shaping the global strategy.
• Gain exposure to product development, influencing roadmap decisions based on real‑world customer insights.
• Participate in leadership training, mentorship programs, and industry conferences.
• Access a robust learning library—online courses, certifications, and internal knowledge bases—to deepen technical and soft‑skill expertise.

Work Environment & Culture at brighthush

Our culture is built on transparency, collaboration, and a shared passion for data. You’ll experience:

• Fully remote, flexible work arrangements with a focus on work‑life balance.
• A global, diverse team that celebrates different perspectives and fosters inclusive dialogue.
• Regular virtual town halls, hackathons, and “innovation days” that encourage experimentation.
• Recognition programs that celebrate both individual and team achievements.
• Access to cutting‑edge tools and a supportive environment that empowers you to take initiative.

Compensation, Perks & Benefits

While specific figures vary by experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market standards for senior Customer Success roles.
• Performance‑based bonuses tied to renewal, expansion, and customer satisfaction metrics.
• Equity options that allow you to share in the company’s long‑term success.
• Comprehensive health, dental, and vision insurance plans.
• Generous paid time off, parental leave, and flexible scheduling.
• Professional development stipend and reimbursement for certifications.
• Wellness programs, including virtual fitness classes and mental health resources.

How to Apply

If you’re passionate about building lasting customer relationships, driving growth, and shaping the future of data solutions, we’d love to hear from you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for brighthush’s Customer Success team.

Join brighthush Today

At brighthush, we believe that the right people can transform data into insight, insight into action, and action into lasting impact. If you’re ready to bring your expertise, curiosity, and drive to a team that values learning, collaboration, and innovation, apply now and help us empower millions of users worldwide.