Strategic Customer Education Specialist – Driving AI‑Powered Learning Experiences & Cross‑Functional Collaboration at brighthush

About brighthush

brighthush is a trailblazer in AI‑driven market intelligence, turning complex data into actionable insights that empower executives, analysts, and innovators worldwide. Since its founding in 2011, brighthush has grown into a global powerhouse with over 2,000 employees across the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Our platform is trusted by more than 6,000 enterprise customers, including a majority of the S&P 500, and we’re constantly expanding our content universe to include equity research, company filings, event transcripts, expert calls, news, trade journals, and proprietary research.

In 2024, brighthush completed the acquisition of brighthush, further amplifying our mission to deliver smarter, faster, and more reliable insights. This strategic move has broadened our content library, deepened our AI capabilities, and positioned us as the go-to source for data‑driven decision making across industries.

At brighthush, we believe that knowledge is power—and that power is most effective when it’s accessible, actionable, and engaging. That philosophy extends to how we educate our customers, ensuring they can unlock the full potential of our platform.

About the Customer Education Team

The Customer Education team is a vibrant, cross‑functional group within the Revenue Marketing organization. We’re passionate about putting customers at the center of everything we do, creating scalable, innovative learning experiences that meet users where they are in the age of AI. Our team is growing rapidly, and we’re looking for a dynamic individual who can bridge the gap between Product, Product Marketing, and Customer Education.

About the Role

As a Customer Education Specialist, you will be the connective tissue that ensures our product launches, marketing campaigns, and educational initiatives move forward smoothly and efficiently. You’ll sit in GTM planning meetings, track changes, and translate those updates into clear, organized execution plans for the team. Your work will prevent duplication, eliminate gaps, and keep the entire organization aligned.

This is a coordination and execution role at its core, but it’s far from administrative. You’ll need a deep understanding of our education channels, a genuine appetite for leveraging AI to build, template, and automate processes, and the ability to turn fast‑moving, sometimes ambiguous information into actionable next steps.

Key Responsibilities

• GTM Collaboration: Attend Product and Product Marketing GTM meetings, capture notes and action items, and translate roadmap and launch updates into clear asset requirements for the Customer Education team.
• Channel Coordination: Manage execution across In‑App, LMS, Help Center, vILT, Certification, and other education channels, ensuring content is placed in the right channel at the right time.
• AI‑Driven Automation: Identify repetitive tasks, build AI‑powered solutions to accelerate content production, and reduce manual overhead. Champion these ideas with the team.
• Process & System Design: Build and maintain templates, trackers, and workflows that keep the team’s work organized and point to a single source of truth.
• Stakeholder Alignment: Keep Product, Product Marketing, and Customer Education stakeholders aligned as roadmaps and launch timelines shift, flagging risks and conflicts early.
• Execution Support: Support day‑to‑day execution of education initiatives, ensuring deadlines are met and priorities remain visible to the team.

Essential Qualifications

• 1–2 years of experience in customer education, project coordination, program management, or a related field.
• Highly organized with a natural instinct for building processes, templates, and systems rather than reinventing the wheel each time.
• Comfortable using AI tools to build and automate, and eager to find new ways to apply them to content and workflow challenges.
• Strong communicator who can synthesize fast‑moving, sometimes ambiguous information into clear next steps for a team.
• Curious about product and comfortable working with Product and Product Marketing stakeholders.
• Executes well against defined processes and knows when to seek guidance on prioritization or strategy rather than guessing.

Preferred Qualifications

• Experience with learning management systems (LMS) and virtual instructor‑led training (vILT) platforms.
• Familiarity with AI‑powered content creation tools such as GPT‑based summarization, auto‑generation of learning paths, or AI‑driven analytics dashboards.
• Background in data analysis or project management methodologies (Agile, Scrum, or Kanban).
• Experience in a high‑growth SaaS environment with a focus on customer success and education.

Skills & Competencies

• Project Management: Ability to juggle multiple initiatives, set clear milestones, and deliver on time.
• Communication: Excellent written and verbal communication skills; adept at translating technical details into user‑friendly language.
• Analytical Thinking: Strong problem‑solving skills and a data‑driven mindset.
• Collaboration: Comfortable working cross‑functionally with Product, Marketing, Sales, and Customer Success.
• Adaptability: Thrives in a fast‑paced, evolving environment and can pivot quickly when priorities shift.
• AI Fluency: Proficiency with AI tools and a passion for exploring new applications in education and workflow automation.

Career Growth & Learning Opportunities

At brighthush, we invest heavily in the professional development of our people. As a Customer Education Specialist, you’ll have the chance to:

• Lead cross‑functional projects that shape the future of our learning ecosystem.
• Mentor junior team members and share best practices across departments.
• Attend industry conferences, workshops, and training sessions to stay ahead of emerging trends in AI, learning technology, and customer success.
• Progress into senior roles such as Education Program Manager, Learning Experience Lead, or Director of Customer Education.

Work Environment & Company Culture

brighthush fosters a culture of innovation, collaboration, and continuous learning. Our employees enjoy:

• Flexible work arrangements, including remote and hybrid options.
• A supportive, inclusive environment where diverse perspectives are valued.
• Regular team‑building events, hackathons, and knowledge‑sharing sessions.
• Access to cutting‑edge AI tools and resources to experiment and innovate.
• A transparent, merit‑based promotion system that rewards impact and initiative.

Compensation & Benefits

While the base salary range for this role is $60,000—$79,000 USD, final offers will be determined by experience, expertise, and market benchmarks. In addition to competitive pay, you may receive:

• Performance‑based bonus opportunities.
• Equity options to share in brighthush’s growth.
• A comprehensive benefits package, including health, dental, vision, and life insurance.
• Generous paid time off, parental leave, and wellness programs.
• Professional development stipend and tuition reimbursement.

How to Apply

Ready to make an impact at brighthush? Submit your application through our careers portal. We look forward to learning how your skills and passion align with our mission to empower smarter decision‑making worldwide.

Conclusion

At brighthush, we’re redefining how businesses harness data and AI to drive success. As a Customer Education Specialist, you’ll play a pivotal role in ensuring our customers can unlock the full value of our platform. If you’re organized, AI‑savvy, and thrive in a collaborative, fast‑moving environment, we want to hear from you. Join us and help shape the future of learning and intelligence.