Growth & Customer Success Manager – Philippine Sports Technology & Live‑Streaming Solutions for League Organizers and Venue Operators

About brighthush and the Opportunity

brighthush is a global sports‑tech pioneer that is redefining how games are captured, analyzed, and shared. Leveraging AI‑powered production, automated livestreaming, and data‑driven insights, we empower leagues, clubs, and venues to create professional‑grade content without the need for a full production crew. Our solutions are already transforming the way fans experience sports worldwide, and we are now expanding our footprint in the Philippines.

As a Growth & Customer Success Manager at brighthush, you will be the catalyst that turns ambitious league organizers and venue operators into thriving, recurring‑revenue partners. You will own the entire customer lifecycle—from prospecting and commercial conversion to activation, game delivery, payment collection, and renewal. Your work will directly influence how local sports communities engage fans, monetize content, and grow their businesses.

Key Responsibilities

• End‑to‑End Growth Planning – Design and execute a comprehensive growth strategy for each assigned league organizer and venue operator, covering prospecting, qualification, proposal development, negotiation, closing, forecasting, and account planning.
• Venue Qualification & Activation – Validate league demand, assess technical and internet readiness, coordinate venue access, schedule alignment, stakeholder responsibilities, and chart a clear path to sustainable game volume per venue per month.
• Onboarding & Launch Coordination – Lead cross‑functional onboarding sessions with league organizers, venue operators, and brighthush teams, ensuring seamless integration of game schedules, production requirements, livestream and replay workflows, OTT distribution, customer training, testing, and launch‑readiness reviews.
• Post‑Launch Customer Relationship Management – Monitor scheduled and delivered games, provide first‑line support, coordinate issue resolution, protect the gameday and viewing experience, and maintain continuous engagement with customers.
• Revenue Expansion & Upselling – Identify opportunities to grow utilization and revenue by recommending appropriate coverage and production packages, expanding covered leagues, seasons, divisions, and games, and developing additional revenue streams such as highlights, advertising, monetization, and wider content distribution.
• Commercial & Operating Discipline – Maintain CRM accuracy, produce weekly reporting, coordinate invoicing, payment collection, overdue follow‑up, account health monitoring, renewal management, customer campaigns, references, and referrals.

Essential Qualifications

• Minimum 5 years of proven experience in B2B sales, business development, key account management, or customer success with direct commercial ownership.
• Demonstrated ability to manage complex customer relationships from acquisition through activation, service delivery, retention, and expansion.
• Strong prospecting, proposal development, negotiation, commercial numeracy, pipeline management, and structured follow‑through skills.
• Rapid learning curve for technology‑enabled content and production services, with the capacity to articulate commercial, marketing, and operational value to non‑technical stakeholders.
• Excellent written and verbal communication in English and Filipino, with the judgment to manage local customers and collaborate effectively with distributed global teams.
• Hands‑on, accountable working style with the ability to operate independently in a fast‑moving, developing market.
• Residence in the Philippines, readiness to travel regularly across Metro Manila and other priority markets, and availability for selected evening and weekend launches, events, and game days.
• Native Filipino speaker with excellent written and spoken English.

Preferred Qualifications & Bonus Points

• Established network among basketball leagues, schools, clubs, venues, local government units, sports organizations, telecommunications companies, advertisers, sponsors, or media partners in the Philippines.
• Experience in sports, sports technology, SaaS, video production, media, digital advertising, telecommunications, events, or another recurring‑revenue business.
• Experience building commercial processes and customer‑success playbooks in an early‑stage market or working with an international company.

Skills & Competencies

• Strategic thinking and data‑driven decision making.
• Exceptional relationship‑building and stakeholder management.
• Strong negotiation and closing skills.
• Project management and cross‑functional collaboration.
• Customer‑centric mindset with a passion for delivering value.
• Adaptability and resilience in a dynamic environment.
• Proficiency with CRM systems (e.g., Salesforce, HubSpot) and Microsoft Office Suite.

Career Growth & Learning Opportunities

At brighthush, we believe that growth begins with learning. As a Growth & Customer Success Manager, you will:

• Work alongside seasoned commercial, product, technical, and operations leaders who have built global sports‑tech solutions.
• Participate in continuous training programs covering sales techniques, product knowledge, and industry trends.
• Lead high‑impact projects that shape the Philippine market strategy and influence product roadmap decisions.
• Earn certifications in sales, project management, or sports analytics to enhance your professional profile.
• Advance into senior leadership roles such as Director of Growth, Head of Customer Success, or Regional Manager.

Work Environment & Company Culture

brighthush fosters a culture of innovation, collaboration, and impact. You will experience:

• A flat organizational structure that encourages open communication and rapid decision making.
• Flexible work arrangements, including remote work options and a results‑oriented performance model.
• A diverse, inclusive, and supportive team that celebrates successes and learns from challenges.
• Regular team‑building events, hackathons, and industry conferences to keep the energy high and ideas fresh.
• Access to cutting‑edge technology and tools that enable you to deliver world‑class solutions to our clients.

Compensation & Benefits

While specific figures will be discussed during the interview process, brighthush offers a competitive total rewards package that typically includes:

• Base salary commensurate with experience and market standards.
• Performance‑based commission and bonus structure tied to revenue growth, renewal rates, and customer satisfaction.
• Health and wellness benefits, including medical, dental, and vision coverage.
• Paid time off, including vacation, sick leave, and public holidays.
• Professional development budget for courses, certifications, and conference attendance.
• Employee stock‑option or equity participation plan to share in the company’s long‑term success.
• Flexible work hours and remote work options to support work‑life balance.

Why You’ll Love Working at brighthush

• Make an Impact Where It Matters – Help leagues and venues create professional‑quality content that connects players, teams, families, and fans while supporting the growth of their basketball businesses.
• Build the Philippine Market – Join at an early stage, shape how brighthush goes to market locally, and watch your accounts evolve from the first conversation to live games, growing audiences, and recurring revenue.
• Create Value Beyond the Game – Enable customers to turn every game into livestreams, replays, highlights, social media content, advertising inventory, and new monetization opportunities.
• Work on a Global Playing Field – Collaborate with experienced commercial, product, technical, and operations teams behind automated sports production technology used worldwide.

How to Apply

If you are a commercially disciplined relationship builder who thrives on fieldwork, enjoys turning plans into reliable execution, and wants to help transform how Philippine sports are captured, produced, watched, shared, and monetized, we would love to hear from you.

To apply, please submit your resume and a brief cover letter outlining your relevant experience and why you’re excited about this role to .

We look forward to exploring how you can contribute to brighthush’s mission of delivering next‑generation sports technology to the Philippines and beyond.