Senior Customer Success Manager – Enterprise Partnerships & Growth at brighthush
About brighthush
brighthush is a trailblazer in the healthcare technology arena, delivering intelligent, cloud‑based solutions that transform pharmacy operations, enhance patient safety, and drive measurable business outcomes. With a portfolio that spans medication dispensing, inventory management, and patient engagement, brighthush empowers health systems, pharmacy chains, and buying groups to streamline workflows, reduce costs, and elevate the quality of care.
Our mission is simple: to make healthcare smarter, faster, and more patient‑centric. We do this by combining cutting‑edge technology with deep industry expertise, fostering a culture of innovation, collaboration, and continuous improvement. At brighthush, every team member plays a pivotal role in shaping the future of pharmacy and healthcare delivery.
Why Join brighthush
As a Customer Success Manager at brighthush, you will be the linchpin that connects our technology to the real‑world impact it delivers for our enterprise customers. You will partner with senior stakeholders—pharmacy managers, directors, and C‑suite executives—to ensure they achieve their strategic goals, maximize ROI, and unlock new opportunities for growth.
We offer a dynamic, remote‑first environment that values autonomy, creativity, and a data‑driven mindset. Our people thrive on collaboration, continuous learning, and the chance to make a tangible difference in the lives of patients and healthcare providers worldwide.
Key Responsibilities
Strategic Customer Partnership
- Own and nurture long‑term relationships with enterprise accounts, establishing trust and credibility with stakeholders at all levels.
- Serve as the primary advocate for customers within brighthush, translating their needs into actionable insights for product, engineering, and support teams.
- Develop and execute a customized engagement plan that aligns with each customer’s business objectives and technology roadmap.
Retention & Growth Leadership
- Drive customer retention by proactively identifying risks, addressing concerns, and ensuring continuous value realization.
- Identify upsell and cross‑sell opportunities, collaborating with Sales to craft tailored expansion strategies that resonate with each account.
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