Customer Care Consultant – Remote, Melbourne & Australia – Join the Brighthush Team

About Brighthush

At brighthush, we’re on a mission to transform the way small businesses protect their future. By blending cutting‑edge technology with a deep understanding of the challenges entrepreneurs face, we’ve built an online platform that makes buying insurance simple, transparent, and affordable. Our customers trust us to guide them through complex coverage options, and our team is driven by a shared passion for customer success, innovation, and continuous improvement.

Founded in 2015, brighthush has grown from a modest startup to a leading fintech brand in the Australian market. With a culture that values curiosity, collaboration, and a relentless focus on the customer, we empower our people to experiment, learn, and deliver real impact. Whether you’re a seasoned professional or just starting your career, brighthush offers a dynamic environment where your ideas matter and your growth is a priority.

Role Overview

We’re looking for a Customer Care Consultant to join our remote team based in Melbourne or anywhere across Australia. As a frontline ambassador of brighthush, you’ll be the first point of contact for our customers, helping them navigate our platform, resolve issues, and discover the best insurance solutions for their businesses. This role is ideal for someone who thrives in a fast‑paced, tech‑driven environment and is passionate about delivering exceptional service.

Key Responsibilities

• Respond to Customer Inquiries: Handle a high volume of live chat, email, and phone requests with professionalism and empathy.
• Provide Guidance & Support: Explain policy options, coverage details, and claim processes, ensuring customers feel confident and informed.
• Document Interactions: Log all customer conversations accurately in our CRM, maintaining up‑to‑date records for future reference.
• Escalate Complex Issues: Identify when a problem requires higher‑level support and coordinate with the relevant teams to ensure timely resolution.
• Continuous Improvement: Contribute feedback on product usability, common pain points, and potential enhancements to improve the overall customer journey.
• Team Collaboration: Work closely with Sales, Product, and Technical Support to align on customer needs and deliver a seamless experience.
• Adhere to Quality Standards: Meet or exceed key performance indicators such as response time, resolution rate, and customer satisfaction scores.

Essential Qualifications

• Minimum of 2 years of customer service experience in a digital or online environment.
• Excellent verbal and written communication skills in English.
• Strong problem‑solving abilities and a proactive mindset.
• Demonstrated ability to manage time effectively and prioritize tasks in a remote setting.
• Experience with customer support tools (e.g., Zendesk, Intercom, or similar platforms).
• Tech‑savvy with a comfort level in navigating web applications, mobile apps, and basic troubleshooting.
• Team player who thrives in a collaborative, cross‑functional environment.

Preferred Qualifications

• Background in the finance or insurance industry, or exposure to small‑business services.
• Experience with CRM systems and data entry best practices.
• Knowledge of Australian insurance regulations and compliance standards.
• Previous remote work experience with a proven track record of self‑management.
• Multilingual abilities or experience serving diverse customer bases.

Skills & Competencies

• Customer‑Centric Mindset: A genuine desire to help customers succeed and a knack for turning challenges into opportunities.
• Communication Excellence: Clear, concise, and empathetic communication across all channels.
• Technical Aptitude: Comfortable learning new tools quickly and troubleshooting basic technical issues.
• Analytical Thinking: Ability to interpret data, identify trends, and propose actionable insights.
• Adaptability: Thrive in a fast‑moving environment where priorities can shift rapidly.
• Collaboration: Work effectively with remote teammates, share knowledge, and support collective goals.
• Resilience: Maintain composure under pressure and handle high‑volume interactions with poise.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Customer Care Consultant, you’ll have access to:

• Structured onboarding and mentorship programs to accelerate your learning curve.
• Regular training sessions on product updates, industry trends, and customer success best practices.
• Clear career pathways to roles such as Senior Customer Support Specialist, Customer Success Manager, or Product Support Lead.
• Opportunities to contribute to cross‑functional projects, giving you exposure to Sales, Marketing, and Product Development.
• Access to a digital learning library, webinars, and industry conferences to keep your skills sharp.

Work Environment & Company Culture

Working at brighthush means you’ll be part of a vibrant, inclusive, and forward‑thinking team. Our remote-first culture is built on trust, autonomy, and open communication. We celebrate diversity, encourage creative problem‑solving, and reward initiative. You’ll enjoy:

• Flexible work hours that respect your personal commitments.
• Regular virtual team gatherings, brainstorming sessions, and social events.
• A transparent feedback loop where your voice is heard and your ideas can shape the future of our customer experience.
• A supportive environment that values work‑life balance and mental well‑being.

Compensation & Benefits

While specific figures vary based on experience and location, brighthush offers a competitive salary package that includes:

• Base salary commensurate with industry standards for remote customer support roles in Australia.
• Performance‑based bonuses tied to customer satisfaction metrics and team goals.
• Health and wellness benefits, including medical, dental, and vision coverage.
• Flexible spending accounts for health and dependent care.
• Paid time off, public holidays, and a generous parental leave policy.
• Professional development budget and tuition reimbursement for relevant courses.
• Employee discount on brighthush products and partner services.

How to Apply

Ready to bring your customer‑service expertise to a company that’s redefining insurance for small businesses? Click the link below to submit your application and join the brighthush team.

Apply to this position

Closing Statement

At brighthush, we’re more than just a fintech platform – we’re a community of innovators, problem‑solvers, and customer champions. If you’re eager to make a tangible impact, grow your career, and work in a culture that celebrates curiosity and collaboration, we want to hear from you. Join us and help small businesses thrive, one conversation at a time.