Entry‑Level Customer Care Consultant – Remote, Full‑Time – Client Support & Technical Troubleshooting at brighthush

About brighthush

brighthush is a trailblazing fintech platform that empowers Australian businesses to navigate the complex world of insurance with confidence and ease. By combining cutting‑edge technology with a customer‑first philosophy, we simplify the process of comparing, purchasing, and managing business insurance policies. Our mission is to make insurance accessible, transparent, and hassle‑free for every entrepreneur, from startups to established enterprises.

Why Join brighthush?

At brighthush, we believe that great customer service is the cornerstone of a thriving business. We’re building a culture that values curiosity, collaboration, and continuous improvement. As a remote team member, you’ll enjoy the flexibility of working from anywhere in Australia—whether you’re based in Brisbane or another city—while still being part of a vibrant, high‑energy community that celebrates innovation and customer success.

Role Overview

We’re looking for an enthusiastic, detail‑oriented Entry‑Level Customer Care Consultant to join our growing support team. In this role, you’ll be the first point of contact for our customers, helping them navigate our platform, resolve technical issues, and ensure a seamless experience from start to finish. Your ability to communicate clearly, think critically, and collaborate across teams will be essential to delivering the exceptional service that brighthush is known for.

Key Responsibilities

• Respond to customer inquiries via chat, email, and phone with professionalism and empathy.
• Provide comprehensive product support, guiding users through policy selection, comparison, and purchase processes.
• Troubleshoot technical issues, escalating complex problems to the engineering team while maintaining clear communication with the customer.
• Document all interactions in our CRM system, ensuring accurate and up‑to‑date records for future reference.
• Collaborate with cross‑functional teams—Product, Engineering, Marketing—to relay customer feedback and help shape product improvements.
• Maintain a high level of product knowledge by staying current with platform updates, policy changes, and industry trends.
• Support the creation and maintenance of knowledge base articles, FAQs, and training materials.
• Participate in regular team meetings, training sessions, and performance reviews to continuously improve service quality.

Essential Qualifications

• Minimum of 2 years of customer service experience, preferably in a tech‑driven environment.
• Fluent in English with excellent written and verbal communication skills.
• Strong problem‑solving abilities and a proactive approach to identifying solutions.
• Demonstrated ability to learn new technologies quickly and apply them effectively.
• Excellent time‑management skills, with the ability to handle multiple priorities in a fast‑paced setting.
• Experience working remotely or in a distributed team environment is a plus.

Preferred Qualifications

• Background in the finance or insurance industry, with an understanding of policy terminology and compliance requirements.
• Experience using CRM platforms (e.g., Zendesk, Freshdesk, Salesforce) and knowledge‑base tools.
• Basic technical troubleshooting skills, including familiarity with web browsers, mobile devices, and common software issues.
• Previous exposure to online business operations or e‑commerce platforms.
• Multilingual capabilities beyond English (e.g., Mandarin, Spanish) are a bonus.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering outstanding service and turning challenges into opportunities.
• Communication: Clear, concise, and empathetic communication across all channels.
• Technical Aptitude: Comfortable navigating web applications, troubleshooting issues, and using support tools.
• Collaboration: Ability to work effectively with cross‑functional teams and share insights.
• Adaptability: Thrive in a dynamic environment where priorities shift quickly.
• Attention to Detail: Accuracy in documentation and problem resolution.
• Time Management: Prioritize tasks and meet deadlines in a remote setting.

Career Growth & Learning Opportunities

At brighthush, we invest in our people. As a Customer Care Consultant, you’ll have access to:

• Structured onboarding and continuous training programs covering product knowledge, customer psychology, and advanced support techniques.
• Mentorship from senior support leaders and product managers.
• Clear career pathways—potential progression to Senior Support Specialist, Team Lead, or Product Analyst roles.
• Regular feedback loops and performance reviews to help you set and achieve professional goals.
• Opportunities to contribute to product development by sharing customer insights and suggesting improvements.

Work Environment & Company Culture

brighthush is built on a foundation of trust, transparency, and teamwork. Even though we operate remotely, we maintain a strong sense of community through:

• Weekly virtual coffee chats and team building activities.
• Open‑door communication channels—everyone’s voice matters.
• Flexible work hours that respect work‑life balance.
• A culture that celebrates wins, learns from failures, and continuously pushes the envelope.

Compensation & Benefits

While specific figures may vary based on experience and location, brighthush offers a competitive salary package that includes:

• Base salary commensurate with industry standards for entry‑level support roles.
• Performance‑based bonuses tied to customer satisfaction metrics.
• Health and wellness benefits, including medical, dental, and vision coverage.
• Generous paid time off and flexible holiday scheduling.
• Professional development stipend for courses, certifications, and conferences.
• Access to a modern, fully‑equipped home office setup (if needed).

How to Apply

If you’re ready to join a forward‑thinking fintech company that values your voice and empowers you to grow, we’d love to hear from you. Submit your application through the link below, and let’s explore how you can make a difference at brighthush.