Senior Customer Service Invoicing Specialist – Mexican Tax & Billing Operations Expert – Remote Mexico City, brighthush

About brighthush

brighthush is a forward‑thinking technology partner that empowers businesses worldwide with cutting‑edge solutions in data analytics, cloud infrastructure, and digital transformation. With a global footprint and a deep commitment to innovation, brighthush helps clients unlock value from their data, streamline operations, and deliver exceptional customer experiences. Our culture is built on curiosity, collaboration, and a relentless focus on results. We celebrate diversity, encourage continuous learning, and reward high performance with meaningful career paths and a supportive work environment.

Why This Role Matters

In the fast‑evolving world of commerce, accurate and timely invoicing is the backbone of a healthy order‑to‑cash (O2C) cycle. As a Senior Customer Service Invoicing Specialist at brighthush, you will be the guardian of our billing integrity, ensuring compliance with Mexican tax regulations while driving operational excellence. Your expertise will directly impact customer satisfaction, revenue recognition, and regulatory compliance—key pillars that support brighthush’s mission to deliver reliable, high‑quality services to our clients.

Key Responsibilities

• Billing Operations Leadership: Oversee end‑to‑end billing processes, from invoice generation to payment reconciliation, ensuring 100% accuracy and adherence to internal controls.
• Tax Compliance & Documentation: Maintain deep knowledge of Mexican tax laws, including SAT, CFDI 4.0, and Anexo 20, and ensure all invoices meet regulatory requirements.
• Process Optimization: Identify bottlenecks, propose automation solutions, and implement best practices to increase throughput and reduce cycle time.
• Team Development: Lead, mentor, and coach a high‑performing billing team; conduct performance reviews, set goals, and facilitate professional growth.
• Stakeholder Collaboration: Partner with Sales, Finance, Legal, and IT to resolve billing disputes, integrate new systems, and support cross‑functional initiatives.
• Data Analysis & Reporting: Generate detailed reports on billing metrics, audit findings, and key performance indicators (KPIs) for senior leadership.
• Continuous Improvement: Champion a culture of continuous improvement by staying current with industry trends, emerging technologies, and regulatory changes.

Essential Qualifications

• Fluent in English (written and spoken) and Spanish; bilingual communication is essential.
• Minimum of 5 years of experience in billing operations, invoicing, or O2C roles within a multinational environment.
• In‑depth knowledge of Mexican tax regulations, SAT, CFDI 4.0, and Anexo 20.
• Proven leadership experience managing a team of billing professionals.
• Hands‑on experience with SAP ECC and SAP CRM modules.
• Advanced proficiency in Microsoft Office, especially Excel (pivot tables, VLOOKUP, macros).
• Strong analytical mindset with the ability to translate data into actionable insights.
• Excellent communication, negotiation, and problem‑solving skills.

Preferred Qualifications

• Experience with Salesforce or other CRM platforms.
• Knowledge of ERP integration and data migration projects.
• Certifications in SAP, tax compliance, or project management (PMP, Prince2).
• Experience working in a remote or distributed team environment.
• Familiarity with ISO 9001 or similar quality management systems.

Core Skills & Competencies

• Technical Proficiency: SAP ECC, SAP CRM, Salesforce, Microsoft Excel, and other billing tools.
• Regulatory Expertise: Deep understanding of Mexican tax law and compliance frameworks.
• Leadership & Coaching: Ability to inspire, develop, and retain top talent.
• Process Improvement: Lean Six Sigma mindset to streamline operations.
• Data‑Driven Decision Making: Translate complex data sets into clear, actionable recommendations.
• Stakeholder Management: Build strong relationships across functional teams.
• Adaptability: Thrive in a fast‑paced, evolving environment.

Career Growth & Learning Opportunities

• Pathway to senior leadership roles such as Billing Manager, Finance Director, or Head of Customer Success.
• Access to brighthush’s internal learning platform, including courses on SAP, tax compliance, and leadership development.
• Opportunities to lead cross‑functional projects, such as ERP upgrades or global billing standardization initiatives.
• Mentorship from senior executives and industry experts.
• Regular performance reviews with clear metrics and growth plans.

Work Environment & Culture at brighthush

• Fully remote role based in Mexico City, with flexible working hours to accommodate a healthy work‑life balance.
• Collaborative, inclusive culture that values diverse perspectives and encourages innovation.
• Regular virtual team‑building events, hackathons, and knowledge‑sharing sessions.
• Transparent communication channels and an open‑door policy with leadership.
• Commitment to employee well‑being through wellness programs, mental health resources, and ergonomic support.

Compensation, Perks & Benefits

• Competitive salary package aligned with market standards for senior billing professionals in Mexico.
• Performance‑based bonuses and equity options to share in brighthush’s success.
• Comprehensive health insurance covering medical, dental, and vision for you and your family.
• Paid time off, including vacation, sick leave, and public holidays.
• Professional development budget for certifications, conferences, and training.
• Access to a digital wellness platform, including fitness classes, meditation, and counseling services.
• Company‑sponsored tech stipend for home office setup and high‑speed internet.

How to Apply

If you are a driven, detail‑oriented professional with a passion for billing excellence and regulatory compliance, we invite you to join brighthush’s dynamic team. Submit your resume and a cover letter outlining your relevant experience and why you’re excited about this role. Let’s build the future of customer service together—apply today and become a key contributor to brighthush’s success story.