Senior Customer Success Manager – Europe (Remote) – Driving Adoption, Retention, and Expansion for a Cutting‑Edge Revenue Intelligence Platform

About brighthush

brighthush is a trailblazing revenue intelligence platform that seamlessly integrates into modern CRMs, empowering RevOps and sales teams to capture every customer interaction, run accurate pipeline analyses, and forecast with confidence. By turning raw data into actionable insights, we help organizations unlock hidden revenue opportunities and accelerate growth. Our mission is to make revenue operations smarter, faster, and more human‑centric through the power of AI and data‑driven decision making.

Why Join brighthush?

At brighthush, we believe that the best results come from a culture of curiosity, collaboration, and continuous learning. As a global, remote‑first company, we offer the flexibility to work from anywhere in Europe while staying connected to a vibrant community of product innovators, data scientists, and customer success leaders. If you thrive in a fast‑paced environment, love turning data into stories, and want to shape the future of revenue intelligence, brighthush is the place for you.

Role Overview

As a Senior Customer Success Manager – Europe (Remote), you will be the strategic partner for our most valuable customers. You will own the entire customer lifecycle from onboarding to renewal, ensuring that each client realizes maximum value from our platform. Your deep technical acumen, data‑driven mindset, and passion for AI will enable you to guide customers through complex implementations, drive adoption, and uncover upsell opportunities that accelerate both customer success and brighthush growth.

Key Responsibilities

• Onboarding & Implementation Leadership: Design and execute comprehensive onboarding plans that align with each customer’s business objectives, ensuring a smooth transition from trial to production.
• Adoption & Engagement: Develop and implement adoption strategies that increase platform usage, drive feature adoption, and reduce churn.
• Retention & Renewal Management: Build strong relationships with key stakeholders, monitor health metrics, and proactively address risks to secure high renewal rates.
• Account Expansion & Upsell: Identify and execute expansion opportunities by showcasing ROI, presenting new use cases, and collaborating with Sales and Product teams.
• Data & Insight Generation: Leverage Salesforce and other CRM data to generate actionable insights, create dashboards, and report on key performance indicators.
• Cross‑Functional Collaboration: Partner with Product, Engineering, Marketing, and Sales to relay customer feedback, influence roadmap decisions, and co‑create success stories.
• Thought Leadership & Advocacy: Represent brighthush at industry events, webinars, and user groups, positioning the company as a thought leader in revenue intelligence.
• Process & Tool Optimization: Continuously refine customer success processes, tools, and documentation to improve efficiency and scalability.

Essential Qualifications

• 2–5+ years of experience in Revenue Operations, Salesforce Administration, Customer Success, or Solutions Engineering.
• Proven track record of successfully onboarding and implementing complex SaaS solutions for enterprise customers.
• Strong technical acumen with CRM systems, particularly Salesforce, and experience with data integrations and RevOps workflows.
• Data‑driven mindset: ability to analyze metrics, identify trends, and translate data into actionable recommendations.
• Excellent communication skills in English, both written and verbal, with the ability to present to C‑suite executives.
• Self‑motivated, proactive, and comfortable working in a remote, distributed team environment.

Preferred Qualifications

• Experience with AI/ML tools and a genuine curiosity about how artificial intelligence can transform revenue operations.
• Background in consulting or professional services, with a focus on change management and adoption.
• Knowledge of other CRM platforms (e.g., HubSpot, Microsoft Dynamics) and data integration tools (e.g., Zapier, MuleSoft).
• Experience leading customer success teams or mentoring junior staff.
• Fluency in additional European languages (e.g., German, French, Spanish) is a plus.

Skills & Competencies

• Strategic Thinking: Ability to align customer goals with brighthush’s product roadmap and business objectives.
• Analytical Proficiency: Comfortable working with large datasets, creating dashboards, and deriving insights.
• Project Management: Skilled at managing multiple projects simultaneously, meeting deadlines, and coordinating cross‑functional teams.
• Customer‑Centric Mindset: Passion for delivering exceptional customer experiences and turning feedback into continuous improvement.
• Adaptability: Thrives in a fast‑moving startup environment, quickly learning new tools and processes.
• Collaboration & Influence: Strong interpersonal skills, able to influence stakeholders across the organization.

Career Growth & Learning Opportunities

At brighthush, we invest heavily in the professional development of our team. You will have access to:

• Structured mentorship programs with senior leaders in Customer Success, Product, and Engineering.
• Regular training sessions on the latest AI, data analytics, and revenue intelligence trends.
• Opportunities to lead cross‑functional initiatives, such as product launches or customer advocacy programs.
• Clear career pathways to senior leadership roles, including Director of Customer Success or VP of Customer Experience.
• Annual conferences and hackathons where you can showcase your ideas and network with industry experts.

Work Environment & Company Culture

brighthush is built on the principles of transparency, autonomy, and continuous improvement. Our remote‑first model means you can work from anywhere in Europe, supported by:

• Weekly all‑hands meetings to keep everyone aligned and informed.
• Monthly town halls where leadership shares company updates and celebrates wins.
• Open‑door policy: leaders are always available for one‑on‑one discussions.
• Inclusive culture that values diverse perspectives and encourages experimentation.
• Regular virtual team‑building events, from game nights to wellness challenges.

Compensation & Benefits

We offer a competitive salary range of EUR 80,000 – 140,000 per year, commensurate with experience and performance. In addition to base pay, you will receive:

• Performance‑based bonuses tied to customer success metrics.
• Generous paid time off (PTO) and flexible holiday scheduling.
• Health and wellness stipend, including gym memberships and mental health resources.
• Fully reimbursed home‑office setup and monthly tech allowance.
• 401(k) matching (or equivalent European retirement plan) to secure your future.
• Access to a curated library of books, courses, and industry subscriptions.

How to Apply

If you are ready to take your customer success career to the next level, join a team that is redefining revenue intelligence, and help our customers achieve unprecedented growth, we want to hear from you. Click the link below to submit your application and become part of the brighthush family.