Senior Customer Success Manager – Europe (Remote) – Strategic Revenue Growth Champion, Customer Delight Architect, Data‑Powered Success Leader at brighthush

About brighthush

brighthush is the next‑generation revenue intelligence platform that transforms raw sales data into crystal‑clear insights. By embedding seamlessly into modern CRMs, we empower RevOps, sales, and marketing teams to capture every customer interaction, run sophisticated pipeline analytics, and forecast with unprecedented confidence. Our mission is simple yet powerful: make revenue operations smarter, faster, and more human.

With a global footprint and a culture rooted in curiosity, collaboration, and continuous learning, brighthush is redefining how businesses understand and drive revenue. We’re looking for passionate, data‑driven professionals who thrive in a fast‑paced, remote‑first environment and want to make a tangible impact on our customers’ success.

Why Join brighthush?

• Impact at Scale – Your work will directly influence the revenue growth of thousands of customers across diverse industries.
• Remote‑First Flexibility – Work from anywhere in Europe with a fully supported remote setup.
• Growth & Development – Access to a structured learning path, mentorship, and the opportunity to shape our product roadmap.
• Inclusive Culture – A diverse, collaborative team that values every voice and encourages experimentation.
• Competitive Compensation – A base salary range of €80,000–€140,000, complemented by performance bonuses, equity, and a comprehensive benefits package.

Key Responsibilities

As a Senior Customer Success Manager at brighthush, you will be the champion of our customers’ success journey. Your day‑to‑day activities will revolve around driving adoption, ensuring retention, and expanding account value, all while fostering a partnership mindset.

• Drive Product Adoption – Design and execute adoption roadmaps, conduct training sessions, and create adoption playbooks that help customers unlock the full potential of brighthush.
• Manage Retention & Renewal – Monitor health scores, proactively address churn risks, and lead renewal negotiations to secure long‑term contracts.
• Expand Accounts – Identify upsell and cross‑sell opportunities, collaborate with Sales and Product teams to tailor solutions, and close expansion deals.
• Customer Advocacy – Build and nurture a community of power users, gather feedback, and translate insights into product enhancements.
• Data‑Driven Decision Making – Leverage Salesforce, analytics dashboards, and other tools to track KPIs, report on success metrics, and present findings to stakeholders.
• Stakeholder Management – Serve as the primary point of contact for C‑suite executives, product managers, and technical teams, ensuring alignment across the organization.
• Continuous Improvement – Participate in post‑implementation reviews, contribute to knowledge base articles, and refine processes to increase efficiency.

Essential Qualifications

• 2–5+ years of experience in Revenue Operations, Salesforce Administration, Customer Success, or Solutions Engineering.
• Deep technical acumen with CRM systems, especially Salesforce, and a proven track record of managing data integrations.
• Strong analytical mindset: comfortable working with large datasets, interpreting metrics, and translating data into actionable strategies.
• Exceptional communication skills in English, both written and verbal, with the ability to articulate complex concepts to diverse audiences.
• Proven stakeholder management experience: building relationships with executives, product teams, and external partners.
• Demonstrated ability to drive adoption, improve retention, and grow account value in a SaaS environment.
• Experience with customer success tools (e.g., Gainsight, Totango) and analytics platforms is a plus.

Preferred Qualifications

• Experience working in a high‑growth, remote‑first startup or tech company.
• Background in data science, business intelligence, or a related field.
• Fluency in additional European languages (German, French, Spanish, etc.) is highly desirable.
• Hands‑on experience with API integrations, data pipelines, and ETL processes.
• Certifications in Salesforce Administration or Customer Success Management.

Core Skills & Competencies

• Customer‑Centric Mindset – A genuine passion for helping customers succeed and a knack for turning challenges into opportunities.
• Strategic Thinking – Ability to see the big picture while managing day‑to‑day details.
• Problem‑Solving – Strong analytical and troubleshooting skills, especially in complex data environments.
• Collaboration & Influence – Comfortable working cross‑functionally and influencing without direct authority.
• Adaptability – Thrive in a fast‑moving, evolving product landscape.
• Project Management – Manage multiple initiatives simultaneously, meeting deadlines and quality standards.

Career Growth & Learning Opportunities

At brighthush, we believe that your professional growth should be as dynamic as the market we serve. As a Senior Customer Success Manager, you will:

• Progress to a Senior Customer Success Manager or Customer Success Director role within 2–3 years, depending on performance and business needs.
• Take on strategic projects that influence product development, go‑to‑market strategies, and customer experience initiatives.
• Participate in leadership training programs, mentorship circles, and industry conferences.
• Earn certifications in Salesforce, Customer Success Management, and data analytics through our learning budget.
• Collaborate with global teams, gaining exposure to diverse markets and cultures.

Work Environment & Culture at brighthush

Our remote‑first culture is built on trust, transparency, and a shared commitment to excellence. You’ll find:

• Weekly virtual town halls where leadership shares updates and celebrates wins.
• Monthly hackathons and innovation sprints that encourage creative problem‑solving.
• A flat hierarchy that empowers individuals to take ownership and drive change.
• Regular team‑building activities, both virtual and in‑person, to foster camaraderie.
• A focus on work‑life balance, with flexible hours and generous paid time off.

Compensation, Perks, and Benefits

• Competitive Salary – €80,000–€140,000 per year, commensurate with experience and performance.
• Performance Bonuses – Quarterly and annual bonuses tied to individual and company metrics.
• Equity Participation – Opportunity to own a stake in brighthush through our employee stock option plan.
• Health & Wellness – Comprehensive health insurance, mental health support, and wellness stipends.
• Paid Time Off – Generous vacation policy, sick leave, and personal days.
• Learning & Development – Annual budget for courses, certifications, and conference attendance.
• Tech & Home Office Stipend – Reimbursement for high‑speed internet, ergonomic equipment, and other remote work essentials.
• Community & Culture – Access to a vibrant community of professionals, mentorship programs, and internal networking events.

How to Apply

Ready to take the next step in your career and help shape the future of revenue intelligence? Click the link below to submit your application and join the brighthush team.

Apply Now

Closing Statement

At brighthush, we’re not just building a product; we’re building a community of innovators who believe that data, empathy, and collaboration can transform revenue operations. If you’re a strategic thinker with a passion for customer success, a knack for data‑driven insights, and a desire to grow alongside a forward‑thinking company, we want to hear from you. Join us and turn every customer interaction into a success story.