Senior Customer Service Agent II – Remote, Full‑Time, Healthcare Support Specialist at brighthush

About brighthush

brighthush is a leading healthcare organization dedicated to delivering exceptional patient care and support services across the United States. With a mission to improve health outcomes through compassionate service, innovative technology, and a patient‑centric approach, brighthush has become a trusted partner for individuals, families, and communities seeking reliable healthcare solutions. Our commitment to excellence, continuous improvement, and employee empowerment has positioned us as a top employer in the healthcare industry.

Why Join brighthush?

At brighthush, we believe that great service starts with great people. As a Customer Service Agent II, you will be at the frontline of our patient experience, ensuring that every interaction is timely, accurate, and empathetic. Working remotely from your home office, you’ll enjoy the flexibility to balance your professional responsibilities with personal commitments, while still being part of a vibrant, collaborative team that values innovation, diversity, and inclusion.

Role Overview

As a Customer Service Agent II at brighthush, you will serve as a key liaison between patients, healthcare providers, and internal departments. Your primary focus will be to address inquiries, resolve service requests, and maintain meticulous records—all while upholding the highest standards of customer satisfaction and compliance. This full‑time, remote position offers a competitive salary range of USD 43,305 – 69,472 per year, along with a comprehensive benefits package designed to support your health, well‑being, and professional growth.

Key Responsibilities

• Customer Interaction: Respond to patient and provider inquiries via phone, email, and chat in a courteous, professional manner.
• Issue Resolution: Investigate and resolve service requests, billing questions, and scheduling conflicts, ensuring accurate and timely solutions.
• Record Management: Maintain detailed, up‑to‑date records in our information systems, ensuring data integrity and compliance with HIPAA regulations.
• Process Improvement: Identify recurring issues and collaborate with cross‑functional teams to streamline workflows and enhance the customer experience.
• Team Collaboration: Participate in daily huddles, share insights, and support peers in achieving departmental goals.
• Compliance & Quality Assurance: Adhere to all company policies, procedures, and regulatory requirements, and contribute to continuous quality improvement initiatives.

Essential Qualifications

• High school diploma or equivalent; associate’s degree preferred.
• Minimum of 1 year of experience in HR, payroll, accounts payable, supply chain, or revenue cycle operations.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and experience navigating enterprise information systems.
• Strong written and verbal communication skills, with the ability to convey complex information clearly and concisely.
• Excellent time‑management and organizational skills, capable of handling multiple priorities in a fast‑paced environment.
• Demonstrated ability to maintain confidentiality and exercise sound judgment when handling sensitive information.
• Fluency in English; additional language skills are a plus.

Preferred Qualifications

• Experience in a healthcare setting, particularly in patient support or revenue cycle management.
• Familiarity with electronic health record (EHR) systems and healthcare billing terminology.
• Knowledge of HIPAA privacy rules and data security best practices.
• Previous remote work experience, with a proven track record of self‑management and accountability.
• Customer‑service certification or training (e.g., Certified Customer Service Professional).

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering outstanding service and a genuine desire to help patients navigate their healthcare journey.
• Analytical Thinking: Ability to assess complex situations, identify root causes, and propose effective solutions.
• Technical Proficiency: Comfortable learning new software tools and troubleshooting basic technical issues.
• Adaptability: Thrives in a dynamic environment, quickly adjusting to changing priorities and new processes.
• Team Player: Collaborates effectively with colleagues across departments, fostering a supportive and inclusive workplace.
• Attention to Detail: Maintains high accuracy in data entry, documentation, and compliance reporting.

Career Growth & Learning Opportunities

At brighthush, we are committed to nurturing talent and providing clear pathways for career advancement. As a Customer Service Agent II, you will have access to:

• Structured onboarding and mentorship programs to accelerate your integration into the team.
• Regular performance reviews and personalized development plans, including opportunities to pursue advanced roles such as Senior Agent, Team Lead, or Customer Experience Manager.
• Access to a robust learning platform featuring courses on healthcare compliance, customer service excellence, data analytics, and leadership skills.
• Cross‑functional projects that allow you to broaden your skill set and gain exposure to other areas of the organization.
• Annual tuition reimbursement for relevant certifications and degree programs.

Work Environment & Company Culture

brighthush fosters a culture of respect, collaboration, and innovation. Even though you will be working remotely, you will remain an integral part of a supportive community that values:

• Open communication and transparency at all levels.
• Work‑life balance, with flexible scheduling options and generous paid time off.
• Recognition and celebration of employee achievements through awards, shout‑outs, and team events.
• Commitment to diversity, equity, and inclusion, ensuring every voice is heard and valued.
• Continuous improvement, encouraging employees to propose ideas that enhance efficiency and patient satisfaction.

Compensation & Benefits

In addition to a competitive salary range of USD 43,305 – 69,472 per year, brighthush offers a comprehensive benefits package designed to support your health, well‑being, and future:

• Health, dental, and vision insurance plans with employer contributions.
• 401(k) retirement plan with company match.
• Paid time off (vacation, sick leave, and holidays).
• Employee assistance program (EAP) for mental health and well‑being.
• Wellness stipend and access to virtual fitness classes.
• Employee discount program for healthcare services and partner products.
• Professional development budget and tuition reimbursement.

How to Apply

Ready to make a difference in the lives of patients while advancing your career in a supportive, remote environment? Click the link below to submit your application and join the brighthush family:

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Closing Statement

At brighthush, we believe that exceptional customer service is the cornerstone of outstanding patient care. As a Customer Service Agent II, you will play a pivotal role in ensuring that every patient interaction is seamless, supportive, and aligned with our mission of delivering compassionate, high‑quality healthcare. If you are a motivated, detail‑oriented professional with a passion for service and a desire to grow within a forward‑thinking organization, we encourage you to apply today. Join us in shaping the future of healthcare—one interaction at a time.