Senior Customer Success & Onboarding Specialist – Bilingual Dutch/French – Remote Digital Healthcare Leader

About brighthush

brighthush is redefining how patients and healthcare professionals connect in the digital age. With a presence across Luxembourg, Belgium, the Netherlands, Germany, Switzerland, and Austria, we empower millions of users to book appointments, manage health records, and access telemedicine services through a seamless, mobile‑first platform. Our mission is simple yet ambitious: to make quality healthcare accessible, affordable, and effortless for everyone.

As a fast‑growing, tech‑driven startup, brighthush thrives on innovation, agility, and a culture that celebrates bold ideas. We are not just building a product; we are creating a healthier future for communities across Europe. If you are passionate about technology, customer experience, and making a tangible impact on people’s lives, brighthush is the place where your career can accelerate.

Your Role

We are looking for a dedicated Customer Success & Onboarding Specialist who can bridge the gap between our platform and our users. In this role, you will be the first point of contact for new customers, guiding them through a smooth onboarding journey and ensuring they derive maximum value from brighthush’s solutions. Your work will directly influence customer satisfaction, retention, and the overall growth of our user base.

Key Responsibilities

• End‑to‑End Onboarding: Lead the entire onboarding process for new customers, from initial welcome to full platform adoption.
• Product Setup & Training: Conduct personalized setup sessions, configure user accounts, and deliver training workshops tailored to each customer’s needs.
• Progress Monitoring: Track onboarding milestones, identify bottlenecks, and proactively resolve any challenges that arise.
• Cross‑Functional Collaboration: Work closely with Sales, Support, and Technical teams to ensure seamless handoffs and successful implementations.
• Relationship Management: Maintain regular check‑ins, nurture long‑term relationships, and act as the trusted advisor for all customer queries.
• Feedback Loop: Collect, analyze, and report customer feedback to product and engineering teams, driving continuous improvement.
• Retention & Win‑Back: Manage cancellation requests, implement win‑back strategies, and encourage consistent platform usage.
• Customer Advocacy: Champion customer needs within brighthush, ensuring that every voice is heard and valued.

Essential Qualifications

• High school diploma, general education degree, or equivalent.
• Strong foundation in customer service principles and best practices.
• Proficiency with computer systems, CRM tools, and digital collaboration platforms.
• Excellent verbal and written communication skills in Dutch, French, and English.
• Analytical mindset with a passion for problem solving and process optimization.
• Meticulous attention to detail and a commitment to accuracy.
• Team‑player attitude with the ability to balance autonomy and collaboration.
• Hands‑on approach and comfort navigating unfamiliar situations.

Preferred Qualifications

• Previous experience in customer success, onboarding, or account management within a SaaS or digital health environment.
• Familiarity with healthcare workflows, appointment scheduling systems, or telemedicine platforms.
• Experience using analytics tools (e.g., Google Analytics, Mixpanel) to track user engagement.
• Knowledge of data privacy regulations (GDPR, HIPAA) relevant to healthcare data.
• Experience in a remote, distributed team setting.

Skills & Competencies

• Customer‑Centric Mindset: Empathy, active listening, and a genuine desire to help users succeed.
• Communication Excellence: Clear, concise, and persuasive communication across all channels.
• Technical Aptitude: Comfortable learning new software quickly and troubleshooting basic technical issues.
• Project Management: Ability to manage multiple onboarding projects simultaneously while meeting deadlines.
• Data‑Driven Decision Making: Use metrics to assess onboarding effectiveness and identify improvement opportunities.
• Adaptability: Thrive in a fast‑paced, evolving startup environment.

Career Growth & Learning

At brighthush, your professional development is a priority. You will have access to:

• Mentorship from senior leaders in product, engineering, and customer success.
• Regular training sessions on industry trends, new product features, and advanced customer engagement techniques.
• Opportunities to contribute to product roadmap discussions, ensuring your insights shape the future of our platform.
• Clear career pathways from Specialist to Manager, and beyond, with performance‑based progression.

Work Environment & Culture

We believe that a vibrant culture fuels innovation. At brighthush you will experience:

• Remote‑First Flexibility: Work from anywhere with occasional visits to our headquarters in Luxembourg for team events.
• Inclusive, diverse, and collaborative team dynamics that value every voice.
• Regular virtual coffee chats, hackathons, and wellness initiatives to keep the team connected.
• A startup mindset that encourages experimentation, learning from failure, and celebrating wins.

Compensation & Benefits

While specific figures vary with experience, we offer a competitive salary package that includes:

• Base salary aligned with market standards for senior customer success roles.
• Performance‑based bonuses tied to customer satisfaction and retention metrics.
• Equity options to share in brighthush’s long‑term success.
• Health and wellness benefits, including health insurance and mental health support.
• Generous paid time off, flexible working hours, and a fully remote work setup.
• Continuous learning stipend for courses, certifications, and conferences.

How to Apply

If you are ready to join a mission‑driven team that is reshaping digital healthcare, we would love to hear from you. Please submit your resume and a brief cover letter explaining why you’re the perfect fit for the Customer Success & Onboarding Specialist role at brighthush.

Apply now and help us bring brighter, healthier futures to millions across Europe.