Senior Customer Success Manager – French Speaking – Airline & Airline Catering – 80‑100% Remote, Sustainable Aviation – brighthush

About brighthush

At brighthush, we are redefining the future of aviation by turning the industry’s most complex operational challenges into simple, sustainable solutions. Our mission is to empower airlines and airline catering partners to deliver greener, more efficient in‑flight services while delighting passengers worldwide. With a fully remote, globally distributed team, we blend cutting‑edge technology, data‑driven insights, and a passion for environmental stewardship to create a zero‑waste aviation ecosystem.

Founded in Zurich, Switzerland, brighthush has grown to a vibrant community of over 200 professionals across 11 countries. Our culture is built on creativity, collaboration, and inclusion – we celebrate diverse perspectives and encourage every team member to bring their authentic self to work. Whether you’re a seasoned industry veteran or a rising star, you’ll find a place to learn, grow, and make a tangible impact on the world.

Why Join brighthush?

• Mission‑Driven Impact – Your work will directly contribute to reducing aviation’s carbon footprint and improving passenger experience.
• Remote Flexibility – 80‑100% remote work allows you to balance professional growth with personal life.
• Continuous Learning – Access to industry conferences, online courses, and internal knowledge‑sharing sessions.
• Inclusive Environment – We champion diversity, equity, and belonging at every level.
• Competitive Compensation – Market‑aligned salary, performance bonuses, and equity opportunities.
• Comprehensive Benefits – Health, dental, vision, mental‑health support, and generous paid time off.

About the Role

We are seeking a dynamic, customer‑focused Senior Customer Success Manager (CSM) who is fluent in French and passionate about the aviation sector. In this role, you will own a portfolio of airline and airline‑catering customers, ensuring they achieve measurable value from brighthush’s platform while identifying growth opportunities. You will act as a trusted advisor, bridging the gap between our technology and the strategic goals of our clients.

Key Responsibilities

• Strategic Customer Ownership – Own and manage a portfolio of key airline customers, building trust‑based relationships with stakeholders across operations, IT, and executive management.
• Business Partnership – Serve as a strategic partner, aligning brighthush capabilities with customer business objectives and industry trends.
• Business Reviews & Growth Planning – Lead regular business reviews, identify upsell and cross‑sell opportunities, and develop growth plans that drive retention and expansion revenue.
• Customer Health & Adoption – Monitor customer health metrics, adoption rates, and satisfaction scores; proactively address gaps and champion continuous improvement.
• Implementation Oversight – Guide customers through onboarding, integrations, data setup, and best‑practice adoption, collaborating with implementation teams to ensure a smooth transition to run mode.
• Training & Enablement – Deliver targeted training sessions and workshops (remote or on‑site), empowering customers to fully leverage new features and optimize processes.
• Voice of the Customer – Act as the internal advocate for customer needs, providing structured feedback to product, engineering, and marketing teams to shape future roadmap.
• Cross‑Functional Collaboration – Work closely with sales, product, engineering, and support teams to align on customer success strategies and deliver a unified experience.
• Travel & On‑Site Engagement – Travel up to 20% of the year to customer sites for onboarding, training, and strategic meetings.

Essential Qualifications

• 3–5 years of experience in the airline or airline‑catering industry, with a deep understanding of operational workflows and regulatory requirements.
• Proven track record in customer success, account management, or a related role, preferably within a SaaS or complex B2B software environment.
• Bachelor’s degree in Business Administration, Information Technology, or a related field.
• Fluent in English and French (written and spoken); additional languages are a plus.
• Strong stakeholder management and communication skills, with the ability to influence at all levels.
• Commercial mindset focused on value creation, revenue growth, and customer retention.
• Highly organized, self‑motivated, and capable of managing multiple priorities in a fast‑paced, remote setting.
• Proactive, ownership‑driven approach to customer success, with a passion for solving complex problems.

Preferred Qualifications

• Experience with aviation‑specific SaaS platforms or data‑integration solutions.
• Knowledge of sustainability metrics, carbon‑offset programs, and regulatory frameworks in aviation.
• Previous experience in a startup or high‑growth tech environment.
• Certifications in customer success (CSM), project management (PMP, Agile), or aviation operations.

Skills & Competencies

• Strategic Thinking – Ability to see the big picture and translate it into actionable plans.
• Analytical Acumen – Comfortable working with data dashboards, KPI tracking, and performance metrics.
• Relationship Building – Skilled at building rapport with diverse stakeholders and fostering long‑term partnerships.
• Communication – Clear, concise, and persuasive in both written and verbal communication.
• Problem Solving – Creative, solution‑oriented mindset for troubleshooting and process optimization.
• Collaboration – Strong teamwork skills, comfortable working cross‑functionally in a distributed environment.
• Adaptability – Thrives in a dynamic, evolving industry with changing customer needs.

Career Growth & Learning Opportunities

• Path to Leadership – Proven track record of success can lead to a Director or VP of Customer Success role.
• Professional Development – Access to industry conferences, certifications, and internal training programs.
• Mentorship – Pairing with senior leaders and peers for continuous feedback and growth.
• Innovation Projects – Opportunity to lead cross‑functional initiatives that shape the future of sustainable aviation.

Work Environment & Culture at brighthush

• Fully Remote – Work from anywhere with a reliable internet connection.
• Collaborative Tools – Slack, Teams, Zoom, and a suite of project‑management tools keep us connected.
• Inclusive Leadership – Leaders actively promote diversity, equity, and belonging.
• Transparent Communication – Regular all‑hands meetings, town halls, and open‑door policies.
• Fun & Social – Virtual coffee breaks, game nights, and occasional in‑person retreats.

Compensation & Benefits

While specific figures vary by role and location, brighthush offers a competitive base salary, performance‑based bonuses, and equity options that align your success with the company’s growth. Additional benefits include:

• Health, dental, and vision insurance (with options for dependents).
• Unlimited paid time off and flexible work hours.
• Mental‑health resources and employee assistance programs.
• Retirement savings plan with company match.
• Annual stipend for home‑office equipment and internet.
• Wellness programs, including virtual fitness classes and mindfulness sessions.

Equal Opportunity Statement

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, ethnicity, gender identity, sexual orientation, age, disability, religion, or background.

How to Apply

If you’re ready to join a mission‑driven team that’s shaping a zero‑waste future for aviation, we’d love to hear from you. Click the link below to submit your application and start your journey with brighthush.

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Let’s Talk!

Be part of a remote, innovative, and inclusive team that’s committed to sustainable aviation. Your ideas, expertise, and passion will help shape the future of in‑flight service management. Join brighthush and make a difference today.