Senior Customer Success Manager – Germany – Driving Customer Success & Adoption at brighthush
About brighthush
brighthush is a trailblazer in the open‑source security landscape, delivering hardened, production‑ready builds that empower software engineers and AI agents worldwide. By combining cutting‑edge security practices with a deep understanding of modern development workflows, brighthush helps Fortune 500 enterprises and global industry leaders accelerate innovation, stay compliant, and eliminate risk. Our portfolio includes high‑profile customers such as Anduril, Canva, Fortinet, Hewlett Packard Enterprise, OpenAI, Snap Inc., and Snowflake. Backed by leading venture capital firms—Amplify, IVP, Kleiner Perkins, Lightspeed Venture Partners, Mantis VC, Redpoint Ventures, Sequoia Capital, and Spark Capital—brighthush is positioned at the forefront of the next wave of secure, open‑source software.
Why Join brighthush?
At brighthush, we believe that customer success is the engine of sustainable growth. Our culture is built on customer obsession, intentional action, and a healthy dose of fun. We trust each other, empower decision‑making, and celebrate both wins and learning moments. If you thrive in a fast‑paced, high‑impact environment and want to shape the future of secure open‑source, brighthush is the place for you.
Role Overview
As a Senior Customer Success Manager in Germany, you will be the primary post‑sales advocate for our customers. You will own the entire customer journey—from onboarding and implementation to adoption and renewal—ensuring that each client realizes tangible value from brighthush’s solutions. You will collaborate closely with Solutions Architects, Technical Support, Product Management, Engineering, and Sales to deliver a seamless, high‑quality experience.
Key Responsibilities
- Customer Onboarding & Implementation – Lead structured onboarding programs, ensuring customers are set up for success from day one. Coordinate cross‑functional resources, create adoption roadmaps, and monitor progress against milestones.
- Business Success Planning – Partner with customers, pre‑sales, and post‑sales teams to align on goals, define success metrics, and develop a clear value realization plan. Provide thought leadership on change management for large, scaled rollouts.
- Advocacy & Voice of the Customer – Act as the customer’s internal champion, translating their needs into actionable insights for product, engineering, and sales teams. Influence cross‑functional initiatives to prioritize customer‑centric outcomes.
- Issue Management & Escalation – Work with Technical Support and Customer Engineering to resolve issues swiftly. Own the escalation process, ensuring timely communication and resolution while maintaining customer trust.
- Product Expertise & Thought Leadership – Develop deep technical knowledge of brighthush’s offerings and stay current on industry trends, new features, and best practices. Educate customers on how to optimize their use of our solutions.
- Training & Education – Collaborate with the Education team to deliver tailored training sessions, webinars, and documentation that empower customers to become self‑sufficient.
- Account Management & Growth – Build relationships across all stakeholder levels—from technicians to CISOs. Work closely with Sales to identify upsell and cross‑sell opportunities, drive renewals, and minimize churn.
- Strategic Insight & Reporting – Provide regular insights on customer health, adoption trends, and potential risks. Deliver executive‑level dashboards and reports that inform leadership decisions.
Essential Qualifications
- 5+ years of experience in enterprise customer‑facing roles, such as Customer Success, Professional Services, Technical Account Management, or a blend of these with Sales, Solutions Engineering, or Technical Support.
- Proven track record of managing complex, multi‑stakeholder engagements and driving measurable business outcomes.
- Domain expertise in at least one of the following areas: Supply Chain Security, DevSecOps, Application Security, security infrastructure, containers, regulatory compliance, vulnerability management, or the software development lifecycle.
- Strong strategic mindset with the ability to take full ownership of a customer portfolio, make autonomous decisions, and influence cross‑functional teams.
- Entrepreneurial spirit – you thrive on building new processes, practices, and tools that enhance customer experience.
- Commitment to continuous learning and professional growth, actively seeking opportunities to expand your skill set.
- High emotional intelligence, excellent communication skills, and the ability to prioritize effectively in a fast‑moving environment.
Preferred Qualifications
- Experience in early‑stage startups, where agility and rapid iteration are the norm.
- Passion for technology and cybersecurity, with a hands‑on technical background in cloud environments (AWS, GCP, Azure), containers, Linux, and related security domains.
- Demonstrated success in driving adoption and renewal rates in a SaaS or security‑as‑a‑service context.
Skills & Competencies
- Customer‑centric mindset with a focus on delivering measurable value.
- Exceptional stakeholder management and influence skills.
- Analytical thinking and data‑driven decision‑making.
- Strong written and verbal communication, with the ability to tailor messaging for technical and executive audiences.
- Proficiency in CRM and customer success platforms (e.g., Salesforce, Gainsight, HubSpot).
- Experience with project management tools (Jira, Asana, Trello) and collaboration platforms (Slack, Teams).
Career Growth & Learning Opportunities
At brighthush, your career trajectory is as dynamic as the industry we serve. As a Senior Customer Success Manager, you will:
- Lead high‑impact initiatives that shape product roadmaps and customer experience strategies.
- Mentor junior team members, fostering a culture of knowledge sharing and continuous improvement.
- Participate in cross‑functional leadership forums, gaining exposure to product, engineering, and executive decision‑making.
- Access a robust learning ecosystem, including industry certifications, internal workshops, and conference sponsorships.
- Advance into leadership roles such as Customer Success Director, Head of Customer Experience, or VP of Customer Success.
Work Environment & Company Culture
brighthush embraces a remote‑first culture that empowers you to work from anywhere while staying connected through regular virtual meetups, bi‑annual destination summits, and a monthly stipend for coworking spaces, phone, and internet costs. Our culture is defined by:
- Customer Obsession – We relentlessly focus on delivering solutions that create real value for our customers.
- Bias for Action – We prioritize, plan, experiment, and iterate quickly, learning from failures to accelerate growth.
- Playful Professionalism – While we tackle critical problems, we also celebrate the journey and enjoy the process.
- Trust & Transparency – We operate with open communication, assuming good intentions and empowering team members to make informed decisions.
Compensation, Perks, & Benefits
While specific figures are tailored to experience and market conditions, brighthush offers a competitive total rewards package that includes:
- Competitive Base Salary – Market‑aligned pay that reflects your expertise and impact.
- Equity & Stock Options – Receive stock options upon hire and promotion, with the opportunity to participate in secondary offerings and a generous 10‑year exercise window.
- Health & Wellness – 100% coverage for health, vision, and dental insurance for you and your dependents.
- Unlimited Time Off – Flexible vacation policy that encourages you to recharge and maintain peak performance.
- Paid Parental Leave – 18 weeks for birthing parents and 12 weeks for non‑birthing parents, with flexible usage options.
- Professional Development – Budget for certifications, conferences, and continuous learning initiatives.
- Remote Work Stipend – Monthly allowance for coworking spaces, phone, and internet.
- Team Building & Social Events – Regular virtual and in‑person gatherings to strengthen collaboration and camaraderie.
How to Apply
If you are passionate about driving customer success in a high‑growth, security‑focused environment, we encourage you to apply—even if you don’t meet every requirement. brighthush values diverse backgrounds, unique perspectives, and a shared commitment to excellence.
To submit your application, click the link below or visit our careers page. We look forward to learning how you can contribute to brighthush’s mission of securing the open‑source ecosystem.
Apply to This JobEqual Opportunity Employer
brighthush is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, political views or activity, or any other legally protected characteristic. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.
Privacy Notice
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