Senior Customer Success Manager – GIS & Location Intelligence – Strategic Account Leadership & Growth Champion – Remote (Canada) – Driving High‑Impact Customer Success, Sustainable Growth, and Transformative Spatial Innovation at brighthush

Welcome to brighthush – Where Data Meets Destiny

At brighthush, we are redefining how the world interprets space. Our mission is to transform raw geographic data into actionable intelligence that empowers governments, enterprises, and academia to make smarter, data‑driven decisions. From predictive urban planning to real‑time supply chain optimization, our cutting‑edge mapping, advanced spatial analytics, and enterprise‑grade software give our clients a strategic advantage in an increasingly complex world.

We are a remote‑first organization that thrives on curiosity, resilience, and a relentless focus on customer success. Whether you’re based in British Columbia, Alberta, or anywhere across Canada, you’ll join a vibrant community of experts who collaborate across borders, share knowledge, and push the boundaries of what’s possible with location intelligence.

Why brighthush is the Ideal Destination for Visionary GIS Leaders

As a global trailblazer in the GIS industry, brighthush offers a dynamic environment where you can shape the future of location intelligence. We value:

• Curiosity – Constantly exploring new data sources, analytical techniques, and application domains.
• Resilience – Turning challenges into opportunities for growth and innovation.
• Customer‑Centricity – Delivering exceptional outcomes that drive measurable business value.

Our remote‑first philosophy, combined with a supportive team structure, allows you to work from anywhere in Canada while staying connected to a global network of thought leaders and innovators. If you are ready to lead high‑impact initiatives, influence executive stakeholders, and drive sustainable growth for complex, high‑value accounts, brighthush is the place for you.

Key Responsibilities – Your Impact in Action

Strategic Customer Leadership

Own and champion the end‑to‑end customer success journey for complex, high‑value GIS accounts. Build trusted relationships with executive, political, and senior civil service stakeholders, becoming the go‑to advisor for all things spatial. You will:

• Develop deep domain expertise in each client’s industry and operational challenges.
• Act as the primary point of contact for all strategic discussions and escalations.
• Advocate for the client’s needs within brighthush, ensuring alignment between product roadmaps and customer priorities.

Multi‑Year Success Planning

Define, develop, and execute multi‑year Customer Success Strategies that align with each customer’s digital transformation roadmap and long‑term platform adoption goals. Translate business objectives into actionable GIS roadmaps that deliver measurable ROI.

• Create comprehensive account plans that outline milestones, KPIs, and success metrics.
• Collaborate with Sales, Product, and Professional Services to align on deliverables.
• Monitor progress and adjust plans proactively to address emerging risks or opportunities.

Trusted Advisory Role

Serve as a senior advisor, translating complex GIS and location intelligence use cases into actionable strategies that support policy, program, and service delivery outcomes. Provide thought leadership on emerging spatial technologies.

• Conduct workshops and executive briefings to showcase the value of spatial analytics.
• Publish white papers and case studies that highlight successful implementations.
• Stay ahead of industry trends and recommend innovative solutions to clients.

Cross‑Functional Coordination

Lead account‑level planning and execution, aligning Sales, Professional Services, Project Management, and other internal teams around shared customer and revenue objectives. Facilitate seamless collaboration across departments.

• Coordinate quarterly business reviews with cross‑functional stakeholders.
• Ensure that project timelines, budgets, and deliverables are met.
• Resolve resource conflicts and prioritize initiatives based on impact.

Renewal & Growth Ownership

Own renewal, retention, and expansion outcomes—including forecasting, risk mitigation, and identification of growth opportunities across software, services, and training. Drive revenue growth while ensuring customer satisfaction.

• Develop renewal strategies that maximize upsell and cross‑sell opportunities.
• Track churn risk indicators and implement mitigation plans.
• Collaborate with Finance to forecast revenue and set realistic targets.

Escalation Management

Navigate and resolve high‑impact customer issues and escalations, exercising judgment in ambiguous and politically sensitive environments. Maintain customer trust and confidence.

• Act as the escalation point for critical incidents.
• Communicate status updates to stakeholders and manage expectations.
• Document lessons learned and update internal knowledge bases.

Executive Influence

Influence and negotiate at the executive level to secure customer commitment in complex, multi‑stakeholder situations. Advocate for the value of brighthush’s solutions at the highest levels.

• Prepare executive‑level presentations and ROI analyses.
• Build relationships with C‑suite executives and government officials.
• Champion the client’s strategic priorities within brighthush.

Knowledge Sharing & Mentorship

Contribute to regional and organizational success by sharing best practices, mentoring less‑experienced Customer Success Managers, and supporting continuous improvement of customer success practices.

• Lead internal training sessions on account management and GIS best practices.
• Provide one‑on‑one coaching to junior team members.
• Contribute to the creation of a knowledge repository for the Customer Success team.

Essential Qualifications – What We Expect

• Post‑secondary degree or diploma in GIS, Geography, or a related discipline.
• Minimum 7 years of experience in a customer‑facing role within GIS and/or location intelligence, supporting large or complex accounts.
• Proven track record of owning customer success, retention, renewal, and expansion outcomes, including the development and execution of strategic, multi‑year account plans.
• Demonstrated experience engaging senior and executive‑level stakeholders in complex environments, positioning enterprise software, professional services, and training as integrated solutions.
• Strong business and analytical acumen, with the ability to assess customer health, interpret data and trends, and translate insights into actionable strategies.
• Leadership capability, including mentoring junior team members and contributing to continuous improvement of customer success practices.
• Excellent communication skills in English; bilingual proficiency (English/French) is considered an asset.

Preferred Qualifications – The Extra Edge

• Advanced GIS certifications (e.g., brighthush Certified GIS Professional, brighthush Pro, or equivalent).
• Experience in the public sector or with government agencies, particularly in policy or program delivery contexts.
• Familiarity with cloud‑based GIS platforms and emerging spatial analytics technologies.
• Track record of successfully managing multi‑year, multi‑stakeholder engagement plans that deliver measurable ROI.

Core Skills & Competencies – The DNA of Success

• Strategic Thinking & Visioning – Crafting long‑term roadmaps that align with business goals.
• Executive Stakeholder Management – Building influence and trust at the highest levels.
• Account Planning & Execution – Turning strategy into measurable outcomes.
• Data‑Driven Decision Making – Leveraging analytics to inform strategy.
• Negotiation & Influence – Securing commitments and driving value.
• Cross‑Functional Leadership – Orchestrating collaboration across teams.
• Problem Solving & Conflict Resolution – Turning challenges into opportunities.
• Mentoring & Coaching – Developing the next generation of leaders.
• Adaptability & Resilience – Thriving in fast‑changing environments.
• Technical Proficiency in GIS & Location Intelligence Tools – Mastery of industry‑leading platforms.

Career Growth & Learning Opportunities – Your Path to Impact

At brighthush, your career trajectory is supported by a robust learning ecosystem. You will have access to:

• Structured onboarding and continuous professional development programs.
• Mentorship from senior leaders and subject‑matter experts.
• Opportunities to lead cross‑regional initiatives and high‑visibility projects.
• Clear pathways to senior leadership roles within Customer Success, Account Management, or Product Management.
• Participation in industry conferences, webinars, and thought‑leadership forums.
• Access to a dedicated internal learning platform with courses on GIS, data science, and leadership.

Work Environment & Company Culture – Where Innovation Meets Community

brighthush thrives on collaboration, transparency, and a shared commitment to excellence. Our culture is built on:

• Remote‑first flexibility with optional hybrid options for those who prefer occasional in‑office collaboration.
• A focus on work‑life balance, with generous paid time off and flexible scheduling.
• A diverse and inclusive workforce that celebrates different perspectives and backgrounds.
• Regular team‑building events, wellness initiatives, and community outreach programs.
• Transparent communication channels, from leadership town halls to open‑door policy.
• Recognition programs that celebrate both individual and team achievements.

Compensation & Benefits – Rewarding Your Expertise

We offer a competitive base salary range of CAD 102,600 to CAD 128,200, commensurate with experience and skill set. In addition to base pay, you will receive:

• Performance‑based bonuses tied to customer success metrics.
• Comprehensive health, dental, and vision coverage.
• RRSP matching program that increases with years of service.
• Generous paid time off: up to 6 weeks per year, including 3 weeks of paid vacation, 50 hours of PTO for personal needs, and 32 hours of summer days.
• Flexible work arrangements: fully remote or hybrid options.
• Employee wellness perks: gym membership discounts, wellness stipends, and mental health resources.
• Professional development stipend for courses, certifications, and conferences.
• Company‑sponsored social events, book clubs, podcasts, and yoga sessions.
• Technology allowance for home office setup.

How to Apply – Take the Next Step

Ready to take the next step in your career and help shape the future of GIS and location intelligence? Click the button below to submit your application through brighthush’s official career portal. We look forward to reviewing your candidacy and exploring how your expertise can contribute to our mission of delivering transformative spatial solutions.

Join brighthush – Where Innovation Meets Impact

At brighthush, you will be part of a forward‑thinking team that is redefining how organizations harness the power of location. If you are a strategic thinker, a relationship builder, and a results‑driven leader, we invite you to bring your passion and expertise to our Pacific Region Team. Together, we will create lasting value for our customers, our community, and the planet.