Senior Deposit Analyst & Customer Support Specialist – Strategic Banking Software & Client Solutions Expert for Community Banks – Remote, Full‑Time – Join brighthush

About brighthush

brighthush has been a trusted partner to community banks for over three decades, delivering purpose‑built software that empowers local institutions to thrive in an ever‑evolving financial landscape. From the first line of code to the final customer interaction, our mission is to provide reliable, forward‑thinking solutions that keep banks competitive, compliant, and connected. Whether you’re a seasoned banking professional or an ambitious newcomer, brighthush offers a platform where your expertise can grow, your ideas can shape products, and your impact can be felt across the entire community‑banking ecosystem.

Why This Role Matters

As a Senior Deposit Analyst & Customer Support Specialist, you will be the linchpin of our Customer Support team, bridging the gap between complex banking technology and the people who rely on it every day. Your work will directly influence the success of our clients, ensuring they can harness the full power of brighthush’s solutions to serve their communities better. In a remote‑first environment, you’ll have the flexibility to work from anywhere in the United States while staying connected to a vibrant, collaborative team that values transparency, inclusivity, and continuous improvement.

Key Responsibilities

• Serve as the first line of support for brighthush bank customers, handling inquiries via phone, voicemail, email, and chat with professionalism and empathy.
• Assess, prioritize, and resolve service requests, documenting every step in the customer management system to maintain a clear audit trail.
• Collaborate with product, engineering, and sales teams to implement new software releases and enhancements, ensuring smooth roll‑outs for clients.
• Author detailed knowledge‑base articles that capture best practices, troubleshooting steps, and feature explanations for internal use and customer reference.
• Participate in high‑impact projects such as bank conversions, mergers, and acquisitions, providing subject‑matter expertise and ensuring seamless transitions.
• Lead or contribute to cross‑functional initiatives, offering insights that shape product roadmaps and customer success strategies.
• Conduct client assessments, project planning sessions, and requirement‑gathering meetings to align solutions with business goals.
• Act as the primary liaison with third‑party vendors, coordinating complex technical issues and ensuring timely resolution.
• Analyze support tickets to identify trends, root causes, and opportunities for process improvement, presenting findings to leadership.
• Take ownership of additional duties as assigned, demonstrating flexibility and a proactive mindset in a fast‑paced environment.

Essential Qualifications

• Bachelor’s degree in Finance, Business, Computer Science, or a related field; alternatively, high school diploma/GED with equivalent work experience.
• Minimum of three (3) years of experience in the banking or financial services industry, with a strong understanding of deposit operations and regulatory frameworks.
• At least three (3) years of direct client support experience, preferably in a SaaS or technology‑focused environment.
• Exceptional analytical and troubleshooting skills, with the ability to diagnose complex issues and recommend effective solutions.
• Excellent verbal and written communication abilities, capable of translating technical concepts into clear, actionable guidance for clients.
• Self‑motivated, independent learner who thrives in a remote setting and takes ownership of tasks while collaborating seamlessly with teammates.
• Strong organizational skills, with the capacity to manage multiple priorities, meet deadlines, and maintain meticulous documentation.
• Comfortable with a wide range of computer applications, including CRM systems, knowledge‑base platforms, and banking software suites.
• Team‑oriented mindset, eager to contribute to brighthush’s purpose and to continuously improve processes and customer experiences.

Preferred Qualifications

• Hands‑on experience with brighthush Premier and ancillary banking software, including deposit and general ledger modules.
• Familiarity with item processing workflows or a demonstrated willingness to learn quickly.
• Knowledge of banking application workflows, regulatory requirements, and industry best practices.
• Experience working in a fully remote, distributed team environment, with proven communication and collaboration skills.
• Certifications in banking technology, customer support, or related fields are a plus.

Skills & Competencies

• Technical proficiency with banking software, customer management systems, and troubleshooting tools.
• Strong problem‑solving mindset, able to think critically under pressure and deliver timely, effective solutions.
• Excellent time‑management and organizational abilities, ensuring high‑quality work in a dynamic setting.
• Effective interpersonal skills, building rapport with clients, vendors, and internal stakeholders alike.
• Adaptability to changing priorities, with a demonstrated ability to thrive in a fast‑paced, evolving environment.
• Commitment to continuous improvement, staying current with new technologies, industry trends, and regulatory changes.

Career Growth & Learning Opportunities

At brighthush, we believe that investing in our people is the key to sustained success. As a Senior Deposit Analyst & Customer Support Specialist, you will have access to a wealth of development resources designed to accelerate your career trajectory:

• Structured onboarding and mentorship programs that pair you with seasoned leaders, ensuring a smooth transition and rapid skill acquisition.
• Regular training sessions covering new software releases, industry best practices, regulatory updates, and emerging technologies.
• Opportunities to participate in cross‑functional projects, exposing you to product development, sales, operations, and executive strategy.
• Clear career pathways to senior support roles, product management, technical consulting, or leadership positions within the organization.
• Support for professional certifications, continuing education, and attendance at industry conferences.
• Access to a knowledge‑sharing community where ideas are exchanged, and innovative solutions are celebrated.

Work Environment & Company Culture

brighthush operates as a fully remote organization across the United States, empowering you to work from the location that best suits your lifestyle. Our culture is defined by the following core values:

• Collaboration: We use modern communication tools—Slack, Teams, Zoom—to stay connected, share insights, and co‑create solutions.
• Transparency: Open channels for feedback, idea sharing, and decision‑making ensure everyone’s voice is heard.
• Inclusivity: A diverse workforce that values different perspectives, backgrounds, and experiences.
• Fun: Regular virtual team‑building activities, game nights, wellness challenges, and holiday celebrations keep morale high.
• Work‑life balance: Flexible scheduling, generous time‑off policies, and a culture that respects personal commitments.

Compensation & Benefits

While specific figures are not disclosed in this posting, brighthush offers a competitive salary package that reflects your experience and expertise. In addition to base pay, you can expect:

• Comprehensive health, dental, and vision insurance plans for you and your dependents.
• 401(k) retirement plan with company match to help you build long‑term financial security.
• Paid time off, holidays, and sick leave to support your well‑being.
• Professional development stipend to fund courses, certifications, and conferences.
• Employee wellness programs, including mental health resources and access to counseling services.
• Technology stipend for home office setup, ensuring you have the tools you need to perform at your best.

How to Apply

If you are passionate about banking technology, enjoy solving complex problems for clients, and thrive in a collaborative, remote environment, we encourage you to apply. Join brighthush and help us empower community banks and their people to thrive together.