Senior Customer Success Manager – Global Account Leadership & Strategic Growth Champion for brighthush’s Digital Gift Card Ecosystem

About brighthush

brighthush is the premier instant digital gift card network that spans Europe, LATAM, and beyond. With a portfolio of over 600 premium brands, operations in 48 countries, and support for 18 currencies, we empower merchants and consumers with a friction‑free, API‑driven gifting experience. Our platform is engineered to scale, secure, and delight, making gifting effortless for businesses of every size. At brighthush, cutting‑edge technology meets a customer‑first mindset, delivering measurable value to partners and unforgettable moments to end‑users.

Why brighthush is a Game‑Changer

The digital gifting market is projected to grow at a CAGR of 12% over the next five years, and brighthush is positioned at the forefront of that evolution. We are not just a payment solution; we are a strategic partner that helps brands unlock new revenue streams, deepen customer loyalty, and accelerate growth. Our culture is built on transparency, agility, and a relentless focus on outcomes. We champion a flat hierarchy, empower ownership, and celebrate diverse perspectives from our global community. Whether you’re based in Sofia, Istanbul, Madrid, London, Bucharest, Athens, Bogota, or Mexico City, you’ll find a vibrant, collaborative environment that values curiosity, accountability, and continuous learning.

Role Overview

As a Senior Customer Success Manager at brighthush, you will be the trusted advisor for our Tier 1 client accounts. You will own the entire customer journey—from onboarding to renewal—while driving revenue growth, upsell opportunities, and strategic partnerships. Reporting to the Head of Operations, you will collaborate with cross‑functional teams, influence product roadmaps, and shape the future of our customer experience. Your impact will be felt across the organization and will help propel brighthush’s expansion into new markets and verticals.

Key Responsibilities

• Account Leadership: Own the day‑to‑day management of Tier 1 accounts, ensuring exceptional service levels, proactive issue resolution, and a seamless experience for every stakeholder.
• Growth Strategy Development: Craft and execute customized growth plans for each client, identifying upsell, cross‑sell, and renewal opportunities that align with their business objectives and market dynamics.
• Contract Negotiation & Management: Lead negotiations, drafting, and renewal of customer contracts, ensuring mutually beneficial terms, long‑term partnership stability, and compliance with regulatory standards.
• Strategic Relationship Building: Build deep, trusted relationships with C‑suite executives and decision‑makers, positioning yourself as a strategic advisor who understands their industry challenges and opportunities.
• Insight & Feedback Loop: Translate client feedback into actionable insights for product, marketing, and operations teams, driving continuous improvement and innovation.
• Cross‑Functional Collaboration: Partner with Catalogue Management, Marketing, Sales, and Operations to deliver seamless after‑sales support, customized forecasts, and compelling presentations.
• Industry Representation: Represent brighthush at industry events, conferences, and trade shows, showcasing our platform’s value and building brand awareness.
• Data‑Driven Decision Making: Leverage CRM data and analytics to monitor account health, forecast revenue, and identify growth levers.
• Team Mentorship: Mentor junior account managers, share best practices, and foster a culture of continuous learning and high performance.
• Brand Advocacy: Champion brighthush’s messaging and values in all client interactions, embodying our commitment to excellence and customer success.

Essential Qualifications

• 3+ years of proven experience managing multi‑million Euro accounts in Customer Success, Account Management, Client Services, or Business Development.
• Deep familiarity with the gift card, payments, or fintech ecosystem is highly desirable.
• Demonstrated success in driving account growth, renewals, and upsell initiatives.
• Fluent in English (written and spoken) with excellent communication and presentation skills.
• Strong analytical mindset, comfortable with CRM platforms and data‑driven insights.
• Self‑motivated, proactive, and resilient in a fast‑paced, entrepreneurial environment.
• Excellent organizational skills, with the ability to prioritize and manage multiple high‑impact projects simultaneously.
• Proficiency in Microsoft Office (Excel, PowerPoint, Outlook) and collaboration tools (Teams, Slack, etc.).

Preferred Qualifications

• Experience working in a SaaS or API‑centric product environment.
• Background in digital marketing or product management, enabling cross‑functional collaboration.
• Knowledge of international compliance and regulatory frameworks related to digital payments.
• Previous exposure to multi‑regional account management across EU, LATAM, and Africa.
• Track record of building and scaling customer success teams.

Key Skills & Competencies

• Strategic Thinking: Ability to see the big picture while managing day‑to‑day details.
• Relationship Management: Proven skill in building trust with senior stakeholders.
• Negotiation: Strong negotiation skills to secure favorable contract terms.
• Data Analysis: Comfortable interpreting metrics to drive decisions.
• Communication: Clear, concise, and persuasive in both written and verbal formats.
• Adaptability: Thrives in a dynamic environment with evolving priorities.
• Collaboration: Works effectively across product, marketing, sales, and operations.
• Customer‑Centric Mindset: Passionate about delivering exceptional customer experiences.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is designed to accelerate. As a Senior Customer Success Manager, you’ll have the chance to:

• Lead high‑visibility projects that shape our global strategy and influence product direction.
• Transition into senior leadership roles such as Director of Customer Success or Head of Global Partnerships.
• Participate in cross‑functional leadership programs and mentorship initiatives that broaden your skill set.
• Attend industry conferences, workshops, and training sessions to stay ahead of market trends and emerging technologies.
• Contribute to product roadmap discussions, ensuring customer needs drive innovation and market differentiation.
• Build a personal brand within the fintech and digital gifting ecosystem, positioning yourself as a thought leader.

Work Environment & Culture

brighthush fosters a culture of transparency, agility, and mutual respect. Our flat structure means your voice is heard, and your ideas can directly influence product and strategy. We celebrate diversity, encouraging team members from Bulgaria, Turkey, Canada, Spain, Colombia, Mexico, and beyond to bring their authentic selves to work. Our remote‑first approach offers flexibility, while our central Sofia office provides a collaborative hub for in‑person teamwork and spontaneous brainstorming sessions. We invest in regular hackathons, knowledge‑sharing sessions, and community outreach programs that keep our team connected and inspired.

Compensation & Benefits

While specific figures vary based on experience, brighthush offers a competitive salary package that includes:

• Base salary commensurate with market standards for senior account managers.
• Performance‑based bonuses tied to account growth, renewal rates, and customer satisfaction metrics.
• Health insurance coverage and wellness programs, including gym memberships and mental health support.
• Flexible work arrangements: partial remote work after onboarding, with flexible hours to accommodate global clients.
• Professional development budget for courses, certifications, and conference attendance.
• Equity or stock‑option opportunities to share in brighthush’s long‑term success.
• Annual company retreats and team‑building events across our global locations.
• Generous paid time off, parental leave, and a supportive work‑life balance policy.

How to Apply

If you’re ready to drive customer success at the forefront of the digital gifting revolution, we’d love to hear from you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for brighthush. Let’s build the future of gifting together.

Join brighthush – Where Innovation Meets Customer Delight

At brighthush, we don’t just sell gift cards; we create moments that matter. Your expertise will help our clients unlock new revenue streams, deepen customer loyalty, and accelerate growth. Join us, and be part of a team that values curiosity, accountability, and a relentless pursuit of excellence. Together, we’ll shape the next chapter of digital gifting worldwide.