Senior Customer Success Manager – Global Client Engagement & Growth Strategist – Championing Customer Advocacy, Revenue Expansion, and Product Innovation at brighthush

About brighthush

brighthush is a forward‑thinking technology partner that empowers businesses worldwide to unlock the full potential of their digital ecosystems. With a portfolio of cutting‑edge SaaS solutions spanning customer experience, data analytics, and workflow automation, we help organizations of all sizes accelerate growth, streamline operations, and deliver unforgettable experiences to their own customers. Our culture is built on curiosity, collaboration, and a relentless commitment to excellence. At brighthush, every team member is invited to shape the future of the industry and to grow alongside the companies we serve.

Why This Role Matters

As a Customer Success Manager at brighthush, you will be the linchpin that transforms our clients’ initial excitement into long‑term loyalty and advocacy. You will partner with sales, product, engineering, and support to ensure that every customer not only adopts our platform but also realizes measurable business value. Your insights will directly influence product roadmap decisions, while your strategic account plans will drive renewals, upsells, and referrals. In short, you will be the voice of the customer inside brighthush and the catalyst for our clients’ success.

Key Responsibilities

• Client Relationship Stewardship – Build and nurture deep, trust‑based relationships with a portfolio of high‑value clients, ensuring they feel heard, supported, and empowered.
• Onboarding & Enablement – Design and execute a seamless onboarding journey that aligns each client’s goals with the capabilities of our platform, delivering training, resources, and best‑practice playbooks.
• Health & Success Metrics – Track, analyze, and report on customer health scores, usage patterns, and satisfaction metrics; proactively identify risks and opportunities for improvement.
• Cross‑Functional Collaboration – Act as the bridge between the customer and internal teams (Sales, Support, Product, Engineering), ensuring that feedback loops are closed and that customer needs are translated into tangible product enhancements.
• Voice of the Customer – Gather structured feedback through surveys, interviews, and usage data; present actionable insights to the product and engineering teams to shape future releases.
• Process & Tool Optimization – Continuously refine internal workflows, CRM usage, and reporting dashboards to increase efficiency and impact across the Customer Success organization.
• Revenue Growth & Retention – Partner with Sales to identify cross‑sell and upsell opportunities; lead renewal negotiations and secure long‑term contracts that reflect the value delivered.

Essential Qualifications

• Minimum of 2 years’ experience in a Customer Success or Account Management role, preferably within B2B SaaS or technology companies.
• Demonstrated success managing multiple client accounts simultaneously while meeting or exceeding retention and adoption targets.
• Proficiency in tracking and interpreting customer success metrics (NPS, CSAT, churn, expansion revenue) and using data to drive decisions.
• Excellent verbal and written communication skills, with the ability to articulate complex concepts to stakeholders at all levels.
• Strong cross‑functional collaboration skills; proven ability to influence product and engineering teams through data‑driven insights.
• Comfortable learning new software tools and configuring solutions to meet specific customer needs.
• Thrives in a fast‑paced, high‑growth environment, adapting quickly to change while maintaining focus on client outcomes.

Preferred Qualifications

• Experience with customer success platforms such as Gainsight, Totango, or similar.
• Background in data analysis or experience with SQL, Tableau, or Power BI.
• Knowledge of the industry verticals we serve (e.g., fintech, e‑commerce, health tech).
• Prior experience in a startup or scale‑up environment where you helped shape the Customer Success function from the ground up.
• MBTI or other personality assessment familiarity (optional, but we value self‑awareness).

Skills & Competencies

• Strategic Thinking – Ability to see the big picture and align customer goals with business outcomes.
• Analytical Mindset – Comfortable turning data into actionable insights.
• Empathy & Listening – Deep understanding of client pain points and the ability to respond with tailored solutions.
• Project Management – Skilled at juggling multiple initiatives, setting priorities, and meeting deadlines.
• Influence & Negotiation – Persuasive communicator who can secure buy‑in from internal stakeholders and clients alike.
• Adaptability – Quick to learn new tools, processes, and industry trends.

Career Growth & Learning Opportunities

At brighthush, we believe that professional growth is a shared journey. As a Customer Success Manager, you will:

• Progress to Senior Customer Success Manager, Director of Customer Success, or Head of Customer Success roles.
• Lead cross‑functional initiatives that shape product strategy and company direction.
• Participate in leadership development programs, mentorship circles, and industry conferences.
• Access a curated library of courses, certifications, and learning tracks in customer experience, data analytics, and product management.
• Collaborate with a global team of experts, gaining exposure to diverse markets and business challenges.

Work Environment & Culture

brighthush is a hybrid workplace that values flexibility, creativity, and collaboration. Our culture is defined by:

• Transparency – Open communication channels, regular town halls, and a culture of feedback.
• Innovation – A safe space to experiment, fail fast, and iterate on ideas.
• Diversity & Inclusion – A workforce that reflects the global communities we serve, with inclusive policies and support networks.
• Well‑being – Comprehensive health benefits, mental health resources, and wellness programs.
• Community Impact – Volunteer opportunities, sustainability initiatives, and partnerships with non‑profits.

Compensation & Benefits

While the base salary for this role is competitive and commensurate with experience, we also offer a robust incentive structure:

• Base salary range: $70,000 – $90,000 per year (depending on experience).
• Performance‑based bonus tied to retention, expansion, and customer satisfaction metrics.
• Equity options as part of our long‑term incentive plan.
• Health, dental, and vision insurance, along with a 401(k) match.
• Unlimited paid time off, flexible work hours, and a hybrid work model.
• Annual professional development stipend and access to industry conferences.
• Employee referral program with generous rewards.

How to Apply

Ready to make a tangible impact on our clients’ success and help shape the future of customer experience? Submit your resume, a cover letter that highlights your most significant customer success achievement, and, if you have one, your MBTI type. If you’re not sure of your MBTI, we encourage you to take a free online assessment and share the results with us.

We look forward to learning how your passion for customer advocacy and data‑driven strategy can elevate the brighthush experience for our global clientele.

Join brighthush Today

Apply now and become a key player in a company that is redefining what it means to deliver exceptional customer success in the digital age.