Senior Customer Success Manager – Government & Public Sector – Remote – Championing Strategic Partnerships, Compliance Excellence, Digital Transformation, and Policy Impact for brighthush’s Public Sector Platform

About brighthush

brighthush is a pioneering technology partner that empowers government agencies, regulatory boards, and public health organizations to achieve audit readiness, governance excellence, and compliance mastery. Founded in 2003, we have guided thousands of professionals and institutions through the labyrinth of healthcare regulation, licensing, and public accountability. Our mission is simple yet powerful: to deliver a platform that aligns seamlessly with agency mandates, drives measurable outcomes, and delivers sustained value across the public sector. With a dedicated team of 250+ experts headquartered in Jacksonville, Florida, we operate as a remote‑first, global organization that values collaboration, innovation, and the relentless pursuit of excellence.

Why This Role Matters

Government agencies operate under intense scrutiny, complex regulations, and evolving public expectations. As a Senior Customer Success Manager, you will translate brighthush’s technology into actionable, mission‑aligned strategies that help agencies reduce risk, improve transparency, and deliver better services to citizens. By driving adoption, retention, and satisfaction, you will play a pivotal role in shaping the future of public sector compliance and governance. Your work will directly influence policy outcomes, audit readiness, and the long‑term success of our public sector clients.

Role Overview

In this strategic leadership position, you will serve as the trusted advisor for a portfolio of government regulatory boards and state agencies. You will own the entire customer lifecycle—from onboarding to renewal—ensuring that our platform not only meets but exceeds the unique compliance and risk‑management needs of each agency. Your responsibilities will span relationship building, strategic planning, training, data analysis, issue resolution, and cross‑functional collaboration. You will be the bridge between brighthush’s product vision and the real‑world challenges faced by public servants.

Key Responsibilities

• Strategic Relationship Management: Own a portfolio of government regulatory boards and state agencies, building trusted relationships with Executive Directors, state officials, and key stakeholders to ensure long‑term stability and partnership.
• Mission‑Aligned Strategy Development: Craft and execute plans that align brighthush’s technology with agency mandates, Department of Health regulations, and public‑sector risk‑management priorities.
• Regulatory Enablement & Training: Lead customized training programs that empower agency staff to fully utilize the platform for audit readiness, governance excellence, and continuous improvement.
• Health & Usage Monitoring: Take end‑to‑end ownership of engagement metrics, translating data into “State of the Agency” insights that demonstrate sustained value, support long‑term retention, and preempt potential issues.
• Complex Issue Triage: Serve as the lead problem‑solver for complex account hurdles, collaborating with internal product, government affairs, and support teams to navigate the unique requirements of the ever‑changing government landscape.
• Business Reviews & Strategic Growth: Conduct high‑level strategic reviews to assess progress, identify opportunities to deepen the partnership, and improve compliance outcomes for regulators and boards.
• Cross‑Functional Collaboration: Partner with Sales, Product, Marketing, and Legal to ensure a seamless customer experience and to advocate for client needs within brighthush.
• Thought Leadership: Represent brighthush at industry conferences, webinars, and policy forums, positioning the company as a trusted advisor in public sector compliance.
• Data‑Driven Insight Generation: Leverage analytics tools to surface actionable insights, forecast renewal risks, and recommend product enhancements that align with client priorities.
• Change Management Champion: Guide agencies through platform upgrades, policy changes, and new regulatory requirements, ensuring smooth transitions and minimal disruption.

Essential Qualifications

• 5+ years of B2B SaaS Customer Success or Account Management experience, with a proven track record of managing complex, high‑value accounts.
• Deep experience managing government, regulatory, or public health accounts, including familiarity with RFP cycles, red tape, and multi‑layered stakeholder environments.
• Exceptional communication skills with non‑technical government leaders, with the ability to distill complex software capabilities into clear, policy‑aligned visions.
• Self‑sufficient, highly organized, and comfortable thriving in a remote environment with limited oversight.
• Proven ability to identify churn risk early and build strategic rapport to secure long‑term relationships.
• Direct experience with healthcare compliance, state departments of health, or professional licensing is highly desirable.
• Comfortable speaking the language of regulators and state officials, with a strong understanding of public sector priorities.
• Proficiency with Gainsight, HubSpot, and Omni, or similar customer success and CRM platforms.
• Adaptability to navigate shifting priorities without finalized playbooks, demonstrating agility and resilience.

Preferred Qualifications

• Background in public policy, public administration, or a related field.
• Experience with data‑driven insights and reporting for government stakeholders.
• Knowledge of state and federal procurement processes.
• Previous experience in a startup or high‑growth SaaS environment.
• Certifications in Customer Success Management, Public Sector Compliance, or related disciplines.

Skills & Competencies

• Strategic Thinking & Visionary Leadership
• Relationship Building & Stakeholder Management
• Data Analysis & Insight Generation
• Project Management & Execution Excellence
• Problem‑Solving & Conflict Resolution
• Change Management & Adaptability
• Customer‑Centric Mindset & Advocacy
• Technical Fluency with SaaS Platforms
• Excellent Written & Verbal Communication
• Cross‑Functional Collaboration & Influence

Career Growth & Learning Opportunities

At brighthush, we believe that your professional development is as important as the impact you create. As a Senior Customer Success Manager, you will:

• Lead cross‑functional initiatives that shape product roadmaps and influence industry standards.
• Mentor junior Customer Success Managers, fostering a culture of continuous learning.
• Participate in leadership development programs, including executive coaching and public sector strategy workshops.
• Attend industry conferences, policy forums, and regulatory summits to stay ahead of emerging trends.
• Earn certifications in customer success, public policy, or compliance management.
• Explore opportunities to transition into senior leadership roles such as Director of Customer Success or VP of Government Partnerships.

Work Environment & Company Culture

brighthush is a remote‑first, global organization that values flexibility, collaboration, and innovation. We offer:

• Two physical office locations for those who prefer a change of scenery.
• A culture of transparency, inclusivity, and continuous improvement.
• Regular virtual team‑building events, hackathons, and wellness initiatives.
• Opportunities to work on high‑impact projects that shape public sector compliance.
• A supportive environment that encourages work‑life balance and personal growth.
• Access to a global network of experts, partners, and thought leaders.
• Flexible work hours to accommodate different time zones and personal commitments.

Compensation & Benefits

While specific salary ranges are tailored to experience and market conditions, brighthush offers a competitive total rewards package that includes:

• Competitive base salary with performance‑based bonuses.
• Full medical, dental, and vision coverage with generous employer contributions.
• Flexible spending accounts (HSA, FSA) and a comprehensive benefits suite.
• Generous paid time off (PTO) that scales with tenure, plus paid holidays, floating holidays, and a birthday holiday.
• 16 hours of Volunteer Time Off to support community engagement.
• 401(k) with company matching and financial planning resources.
• Annual Lifestyle Spending Account for wellness, fitness, and personal enrichment.
• Employee Assistance Program with 24/7 support for mental health, legal, and financial counseling.
• Fertility and hormonal health support, along with access to elective care at discounted rates.
• Pet insurance coverage for your furry companions.
• Professional development allowance to fund courses, certifications, or conferences of your choosing.
• Special recognition trips for milestone anniversaries.
• Equity opportunities for high‑performing team members.

How to Apply

If you are a seasoned Customer Success professional with a passion for public sector compliance and a desire to make a tangible difference, we encourage you to apply. Submit your resume and a brief cover letter outlining why you’re the ideal fit for brighthush and how you envision driving success for government agencies. Highlight any relevant experience with regulatory environments, data‑driven insights, and strategic partnership development.

Join brighthush Today

Become part of a forward‑thinking organization that is redefining how government agencies achieve compliance, transparency, and operational excellence. Your expertise will shape policy outcomes, empower public servants, and deliver lasting value to communities across the nation. Apply now and help us build a brighter, more compliant future for all.