Senior Customer Success Manager – Manufacturing & Operations Digital Transformation Champion – Driving AI‑Powered Industrial Excellence at brighthush

About brighthush

brighthush is more than a technology provider; it is a catalyst for the next wave of industrial innovation. Founded on the conviction that every factory floor can evolve into a data‑driven, intelligent ecosystem, brighthush delivers a cloud‑native, no‑code platform that seamlessly fuses embedded artificial intelligence with composable applications. Our solution empowers manufacturers and operations leaders worldwide to reimagine their workforce, streamline shop‑floor processes, and unlock unprecedented levels of quality, efficiency, and traceability.

With headquarters in Somerville, MA and a global footprint that spans Germany, Hungary, Singapore, and Israel, brighthush is recognized as a technology trailblazer, a 2024 Technology Fast Award winner, and a top workplace by industry bodies. We are redefining what it means to lead the digital transformation of industrial operations, and our mission is simple: make every manufacturing process smarter, safer, and more sustainable.

Why brighthush is the Place to Grow Your Career

At brighthush, we don’t just build technology—we build lasting partnerships that help our customers achieve measurable impact. Our culture is built on curiosity, collaboration, and a relentless focus on customer success. We celebrate diversity, champion work‑life balance, and provide a flexible, inclusive environment where every voice is heard. If you thrive on solving complex problems, enjoy cross‑functional teamwork, and want to see the tangible results of your work, brighthush is the place for you.

Your Role

As a Senior Customer Success Manager, you will be the trusted advisor for a portfolio of manufacturing and operations customers. You will guide them through the digital transformation journey, ensuring they extract maximum value from our platform, achieve their business objectives, and remain loyal partners for the long term. Your influence will span from day‑to‑day account management to strategic renewal and expansion conversations, while collaborating closely with Sales, Product, Engineering, Professional Services, and Support teams.

Key Responsibilities

• Account Leadership: Own a portfolio of high‑value customer accounts, monitoring usage, health, and satisfaction metrics to proactively identify opportunities and risks.
• Digital Transformation Guidance: Partner with customers to design, implement, and optimize use cases that digitize shop‑floor processes, improve operational efficiency, and deliver measurable ROI.
• Renewal & Expansion Champion: Serve as the primary point of contact for contract renewals, upsells, and cross‑sell initiatives, driving revenue growth while maintaining customer trust.
• Cross‑Functional Coordination: Lead cross‑team initiatives—working with Sales, Product, Engineering, Professional Services, and Support—to ensure seamless delivery of solutions and timely resolution of issues.
• Process & Content Development: Build and refine internal playbooks, training materials, and success frameworks that scale the Customer Success function and elevate the customer experience.
• Thought Leadership: Create executive‑level presentations, case studies, and ROI analyses that showcase the value of brighthush’s platform to senior stakeholders.
• Travel & On‑Site Engagement: Travel to customer sites (approximately 20% of the time) to conduct workshops, demos, and strategic reviews.

Essential Qualifications

• Education: BA/BS degree (MBA or Master’s preferred) in Business, Engineering, Industrial Technology, or a related field.
• Experience: 4+ years of proven success in Account Management, Customer Success (SaaS preferred), Management Consulting, or client‑facing roles within the manufacturing and operations sector.
• Industry Insight: Demonstrated ability to implement change in manufacturing or operational environments, with a deep understanding of shop‑floor dynamics, production workflows, and quality systems.
• Executive Presence: Track record of leading executive presentations and engaging with enterprise customers across multicultural business settings.
• Collaboration & Influence: Strong ability to coordinate and influence cross‑functional teams (Sales, Product, Engineering, Professional Services, Support).
• Mindset: Bias for action, data‑driven decision making, and a customer‑centric mindset.
• Travel: Willingness and ability to travel up to 20% of the time.

Preferred Qualifications

• Experience in SaaS Customer Success with a focus on digital transformation in manufacturing.
• Background in embedded AI or no‑code platform implementation.
• Knowledge of MES (Manufacturing Execution Systems) and related industrial technologies.
• Fluency in multiple languages or experience working in global, multicultural teams.
• Prior experience in a fast‑growth startup or tech spin‑off environment.

Skills & Competencies

• Strategic Thinking: Ability to translate business goals into actionable, technology‑driven solutions.
• Communication: Clear, concise communication across all levels—from shop‑floor operators to C‑suite executives.
• Analytical Mindset: Proficiency in data analysis tools to track usage, health, and ROI.
• Problem‑Solving Agility: Google‑savvy, resourceful, and comfortable navigating ambiguity.
• Collaboration: Strong interpersonal skills to build trust with internal stakeholders and external partners.
• Project Management: Skilled at coordinating multi‑disciplinary teams and managing timelines.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. You will have access to a comprehensive learning and development stipend, mentorship from senior leaders, and the chance to attend industry conferences and workshops. As we scale, you’ll have the opportunity to move into senior leadership roles—such as Director of Customer Success, VP of Customer Experience, or even product strategy leadership—leveraging your deep industry expertise and customer insights.

Work Environment & Culture

Our culture is built on transparency, inclusivity, and a shared commitment to customer impact. We celebrate diversity, support work‑life balance with flexible schedules and unlimited vacation, and foster a dog‑friendly, collaborative office environment. Team events, catered lunches three days a week, and regular hackathons keep the energy high and the learning continuous. Whether you’re a seasoned professional or a rising star, you’ll find a supportive community that values hard work, creativity, and personal well‑being.

Compensation & Benefits

While specific compensation details will be discussed during the interview process, brighthush offers a competitive salary package that reflects your experience and the value you bring. In addition to base pay, you’ll receive:

• Company equity to share in our growth and success.
• Health, dental, and vision insurance.
• Retirement plan with company match.
• Commuter benefits and flexible work arrangements.
• Learning and development stipend to support your professional growth.
• Unlimited vacation policy and flexible scheduling.
• Inclusive, dog‑friendly office with diverse and inspiring colleagues.

How to Apply

Ready to make a tangible difference in the manufacturing world? Submit your application through our careers portal. Even if you don’t meet every requirement, we encourage you to apply—you’ll still be considered for future opportunities.

Equal Opportunity Statement

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other protected characteristic.

Legal Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. brighthush may use AI‑based tools to support parts of our hiring process. All data processing is carried out in compliance with local data protection laws, ensuring all personal candidate information is handled securely and ethically.