Senior Customer Success Engineer – AI‑Powered Data Security & Cloud Adoption – West Region

About brighthush

brighthush is at the forefront of the AI revolution, empowering enterprises to adopt artificial intelligence with confidence and security. Our mission is to give organizations the tools they need to govern AI responsibly—defining exactly what data can be accessed, how it can be used, and ensuring compliance as AI systems become increasingly integral to business operations. We began by tackling the toughest challenge in data protection: locating and securing sensitive information faster and more accurately than anyone else. Today, that foundation serves as the essential trust infrastructure for Fortune 1000 companies worldwide.

We are a fast‑growing, mission‑driven team that thrives on innovation, collaboration, and a relentless focus on customer success. If you are passionate about shaping the future of AI security and want to work in an environment that rewards creativity, ownership, and impact, brighthush is the place for you.

The Opportunity

We are looking for a highly skilled Senior Customer Success Engineer to become a pivotal member of our West Region team. In this role, you will drive customer adoption, maximize return on investment, and ensure our clients achieve their strategic objectives using the brighthush platform. You will work closely with customers, product teams, and sales to translate complex technical concepts into tangible business value.

Key highlights of this position:

• Travel 25–50% annually to engage with clients across the West Coast and beyond.
• Lead technical onboarding, training, and ongoing support for enterprise customers.
• Own the full customer lifecycle—from initial discovery to renewal and expansion.
• Advocate for customer needs in product development and roadmap planning.
• Collaborate with cross‑functional teams to resolve escalated issues and drive continuous improvement.

Key Responsibilities

As a Customer Success Engineer at brighthush, you will:

• Serve as the primary technical authority on the brighthush platform, demonstrating deep expertise in AI governance, data security, and cloud infrastructure.
• Build trusted advisor relationships with customers at all levels, from technical practitioners to executive stakeholders.
• Drive adoption and usage through structured onboarding programs, workshops, and best‑practice guidance.
• Design and deliver customized use cases that align with each customer’s business goals, leveraging a consultative approach.
• Ensure customers realize full ROI by monitoring health metrics, identifying growth opportunities, and leading expansion initiatives.
• Identify and resolve blockers that impede customer success, collaborating with engineering, product, and support teams.
• Advocate for the customer voice in product roadmap discussions, ensuring that new features address real‑world challenges.
• Develop and deliver training materials and self‑paced learning resources to empower customers and reduce support load.
• Troubleshoot and resolve technical incidents quickly, maintaining high service levels and customer satisfaction.
• Track and report on key health indicators such as usage, adoption, and satisfaction scores.
• Collaborate on joint success plans with customers, aligning on milestones, KPIs, and strategic objectives.
• Document and share best practices internally and externally to foster knowledge sharing and continuous improvement.
• Mentor junior team members and contribute to their professional growth.
• Participate in the hiring process to identify and onboard top talent for the team.
• Conduct Quarterly Business Reviews (QBRs) to assess progress, surface insights, and identify future opportunities.

Essential Qualifications

• Associate’s degree or equivalent experience; Bachelor’s degree in Computer Science, Information Technology, or related field preferred.
• Minimum 12 years of experience in technical customer success, account management, or related roles.
• Strong project management skills—capable of planning, organizing, and executing multiple initiatives simultaneously.
• Self‑starter mindset with the ability to thrive in an ambiguous, fast‑paced, deadline‑oriented environment.
• Proven track record of driving revenue growth, customer satisfaction, feature adoption, and retention.
• Experience collaborating closely with engineering and product teams.
• Proficiency in SQL, scripting languages (Python or equivalent), and hands‑on experience with cloud environments.
• 3+ years of hands‑on experience with data and cloud technologies, including databases, cloud infrastructure, and basic administration (networking, IAM, permissions).
• Familiarity with APIs, web services, and scripting for automation.
• Deep knowledge of DLP, Data Privacy/Protection, DSPM/CSPM, SIEM, or vulnerability management.
• Prior experience in a software company’s technical customer‑facing role.
• Demonstrated ownership of customer relationships—onboarding, renewal, and expansion.
• Excellent interpersonal and customer‑relations skills, with a talent for building strategic partnerships.
• Clear, concise verbal and written communication skills.
• Confidence leading executive meetings and technical workshops.
• Ability to work autonomously, tackling complex challenges with minimal guidance.

Preferred Qualifications

• Experience in AI governance or AI‑powered security solutions.
• Knowledge of cloud security best practices across AWS, Azure, and GCP.
• Background in data analytics or data science.
• Experience with customer success metrics and dashboards.
• Certifications such as AWS Certified Solutions Architect, Google Cloud Professional Data Engineer, or similar.

Skills & Competencies

• Technical proficiency: SQL, Python, cloud platforms, APIs, and scripting.
• Strategic thinking: ability to translate business objectives into technical solutions.
• Customer‑centric mindset: deep empathy for client challenges and a passion for delivering value.
• Communication: articulate complex concepts to technical and non‑technical audiences.
• Problem‑solving: diagnose issues quickly and propose effective, scalable solutions.
• Collaboration: work seamlessly with cross‑functional teams—product, engineering, sales, and support.
• Project management: manage timelines, deliverables, and stakeholder expectations.
• Adaptability: thrive in a dynamic, evolving environment with shifting priorities.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Senior Customer Success Engineer, you will:

• Gain exposure to cutting‑edge AI security technology and industry trends.
• Lead high‑impact projects that shape the future of AI governance.
• Participate in leadership development programs and mentorship initiatives.
• Earn certifications and attend conferences to deepen technical expertise.
• Progress into senior leadership roles—Customer Success Director, VP of Customer Experience, or Product Management.

Work Environment & Culture

brighthush fosters a culture of innovation, collaboration, and continuous learning. Our remote‑first model gives you the flexibility to work from anywhere while staying connected through regular virtual huddles, hackathons, and team‑building events. We celebrate diversity, encourage open dialogue, and reward bold ideas that drive customer success.

Compensation & Benefits

Base Salary Range: $140,000 – $160,000 per year (total compensation may include bonuses, equity, and other incentives).

We offer a comprehensive benefits package designed to support your well‑being and professional growth:

• Competitive health, vision, and dental insurance.
• Life, short‑term, and long‑term disability coverage.
• Generous paid time off (PTO) and paid holidays.
• Unlimited sick leave.
• Remote work stipend for home office setup.
• Professional development budget and training resources.
• Employee stock purchase plan and equity options.
• Wellness programs, including mental health support and fitness reimbursements.

Why Join brighthush?

At brighthush, you will:

• Be part of a mission‑driven team that is redefining AI security.
• Work with cutting‑edge technology that impacts millions of data points worldwide.
• Enjoy a flexible, remote‑first work environment with a supportive culture.
• Receive competitive compensation and a robust benefits package.
• Have the opportunity to shape product roadmaps and influence industry standards.
• Grow professionally through mentorship, training, and real‑world impact.

Ready to Make an Impact?

If you are a seasoned Customer Success Engineer with a passion for AI security, a track record of driving adoption, and a desire to work in a dynamic, growth‑oriented environment, we want to hear from you. Join brighthush and help enterprises unlock the full potential of AI while keeping their data safe and compliant.

Apply Today and become a key player in the future of AI‑powered data security.