Senior Customer Success Manager – Mid‑Market Growth & Retention Specialist for Payment & Cash Flow Solutions at brighthush

About brighthush

brighthush is a trailblazer in the global fintech ecosystem, delivering cutting‑edge payment processing, lending, and cash‑flow management solutions to the world’s most innovative technology companies. With a legacy spanning more than 35 years, we empower businesses to accelerate revenue, streamline operations, and unlock new growth opportunities. Our success is built on a foundation of innovation, integrity, and impact, and we are proud to be recognized as a top employer in the industry.

At brighthush, we believe that our people are our greatest asset. We invest in continuous learning, mentorship, and career‑development programs that help every employee thrive. Our global footprint—with offices in the United States, India, Ireland, Bulgaria, Mexico, the Philippines, and Australia—creates a vibrant, multicultural environment where collaboration and creativity flourish.

Why Join brighthush?

• Impactful Work – Drive real value for mid‑market clients by ensuring they achieve measurable outcomes with our payment and cash‑flow solutions.
• Career Growth – Access to mentorship, leadership training, and a clear path to senior roles.
• Inclusive Culture – A workplace that celebrates diversity, fosters belonging, and rewards high performance.
• Competitive Compensation – Base salary of $60,000–$80,000 USD, hourly pay of $28.85–$31.25 USD, and an annual variable bonus up to $15,000 USD.
• Comprehensive Benefits – Health, dental, vision, mental‑health program, generous PTO, paid medical leave, child/dependent care reimbursement, education reimbursement, 401(k) match, and more.
• Remote Flexibility – Work from anywhere in the U.S. with flexible hours that support work‑life balance.

Role Overview

As a Senior Customer Success Manager at brighthush, you will own a portfolio of high‑value mid‑market customers, guiding them through the entire post‑sales journey. Your mission is to help clients realize the full potential of our payment, lending, and cash‑flow tools, ensuring sustained adoption, satisfaction, and expansion. You will act as a trusted advisor, product champion, and strategic partner, driving outcomes that increase customer lifetime value and reduce churn.

Key Responsibilities

• Own the overall success of a dedicated book of business, ensuring long‑term satisfaction and affinity.
• Build and nurture relationships with key decision‑makers and stakeholders across multiple customer teams.
• Drive account‑wide adoption of brighthush products through proactive engagements, training, and support.
• Implement personalized playbooks triggered by customer activities to accelerate value realization.
• Identify and address low adoption or usage issues through targeted outreach and enablement.
• Combat churn by orchestrating positive post‑sales experiences and risk mitigation plans.
• Monitor customer health scores and develop proactive strategies to mitigate risk.
• Schedule and lead business reviews to realign on goals, surface challenges, and define next steps.
• Analyze data and customer activity to uncover upsell, cross‑sell, and expansion opportunities.
• Provide timely, high‑value support for questions, concerns, and product updates.
• Collaborate with Sales, Product, and Marketing to share customer insights and drive continuous improvement.

Essential Qualifications

• Minimum 2 years of experience in a customer success or account management role within a SaaS, financial software, or subscription‑based business.
• Proven track record managing a dedicated book of business in the mid‑market space.
• Deep understanding of the post‑sales customer journey and the ability to orchestrate complex buyer experiences.
• Strong negotiation skills and comfort navigating financial conversations, including renewals and cancellations.
• Excellent communication, interpersonal, and presentation skills.
• Proactive, problem‑solving mindset focused on customer outcomes.
• Analytical ability to interpret data, identify trends, and inform strategy.
• Experience with Salesforce, Gainsight, or similar CRM and customer success platforms.
• Familiarity with onboarding and implementation processes for new solutions.
• Knowledge of risk mitigation strategies to combat churn.
• Understanding of ROI realization in subscription models.

Preferred Qualifications

• Experience in payment processing, money movement, or other financial/payment products.
• Background in financial services or fintech startups.
• Experience leading cross‑functional initiatives and driving product adoption at scale.
• Advanced proficiency in data visualization tools (e.g., Tableau, Power BI).

Core Skills & Competencies

• Consultative Selling – Ability to uncover customer needs and align solutions strategically.
• Strategic Thinking – Translate customer goals into actionable success plans.
• Data‑Driven Decision Making – Leverage metrics to drive continuous improvement.
• Stakeholder Management – Build trust with executives, product teams, and operational staff.
• Project Management – Coordinate complex initiatives across multiple teams.
• Resilience & Adaptability – Thrive in a fast‑moving, evolving environment.
• Empathy & Customer‑Centricity – Prioritize the customer experience at every touchpoint.

Career Growth & Development

At brighthush, we are committed to your professional evolution. As a Senior Customer Success Manager, you will:

• Progress to a Customer Success Leadership track, overseeing a team of success managers.
• Participate in cross‑functional projects that influence product roadmap and go‑to‑market strategy.
• Leverage our structured learning programs to acquire new skills in data analytics, financial modeling, and advanced customer engagement.
• Benefit from mentorship and coaching from senior leaders who guide career advancement.
• Explore opportunities to work in our global offices, gaining international exposure and cultural fluency.

Work Environment & Culture

brighthush fosters a culture of innovation, collaboration, and continuous improvement. Our employees enjoy:

• Open communication channels with leadership.
• Regular town‑hall meetings and feedback loops.
• A focus on mental and physical well‑being through wellness programs and flexible work arrangements.
• Recognition programs that celebrate achievements and milestones.
• A diverse and inclusive workplace where every voice is heard.

Compensation & Benefits

We offer a competitive total rewards package that reflects your expertise and contributions:

• Base Salary – $60,000–$80,000 USD annually.
• Hourly Pay – $28.85–$31.25 USD for part‑time or flexible roles.
• Variable Bonus – Up to $15,000 USD annually based on performance metrics.
• Health & Wellness – Comprehensive medical, dental, vision, and mental‑health coverage.
• Paid Time Off – Generous PTO, paid medical leave, and holiday schedule.
• Family Support – Child/dependent care reimbursement and flexible work arrangements.
• Professional Development – Education reimbursement, training budgets, and career‑growth programs.
• Financial Wellness – 401(k) match, hardship loan program, and access to a financial wellness advisor.

How to Apply

Ready to make a lasting impact on the fintech landscape? Join brighthush and help our clients unlock the full potential of their payment and cash‑flow solutions. Click the link below to submit your application and take the first step toward an exciting career with us.