Customer Service Associate – Claims Support Specialist – Remote – Brighthush

About Brighthush

Brighthush is a forward‑thinking, award‑winning organization that places people at the heart of everything we do. We’re not just a company; we’re a community dedicated to making a tangible difference in the lives of our customers, partners, and employees. Our mission is simple yet powerful: to deliver peace of mind when it matters most. Whether it’s through innovative insurance solutions, cutting‑edge technology, or a culture that celebrates creativity, accountability, and bold solutions, Brighthush is where ambition meets opportunity.

As a remote‑first company, we empower our team members to work from anywhere while staying connected through a vibrant digital ecosystem. We believe that a high‑performance culture thrives on collaboration, continuous learning, and a shared commitment to excellence. At Brighthush, growth isn’t just a goal—it’s a way of life for both the organization and every individual on our team.

Your Role

As a Customer Service Associate in our Claims Contact Center, you will be the first point of contact for customers navigating the claims process. You’ll provide compassionate, accurate, and timely assistance across a range of scenarios—from auto and home claims to roadside assistance and motorhome incidents. Your voice will be the reassuring presence that guides customers through uncertainty, ensuring they feel supported every step of the way.

Working remotely, you’ll have the flexibility to choose from a variety of shift options that fit your lifestyle. You’ll be part of a collaborative team led by a dedicated supervisor, where teamwork, encouragement, and continuous improvement are part of the daily routine.

Key Responsibilities

• Respond to inbound telephone inquiries in a fast‑paced, high‑volume claims environment.
• Initiate auto and homeowner claims by collecting preliminary loss information from agents, insureds, and third parties.
• Explain the claims process clearly and set realistic expectations for customers.
• Authorize services such as roadside assistance and rental cars when appropriate.
• Maintain accurate and detailed documentation of every customer interaction in the claim file.
• Provide real‑time updates on the status of existing claims, ensuring customers are informed and satisfied.
• Continuously update job knowledge through scheduled training sessions and self‑learning initiatives.
• Utilize multiple systems, screens, and communication platforms simultaneously to deliver efficient service.
• Troubleshoot connectivity and technical issues promptly to minimize call disruptions.
• Adhere to all company policies, procedures, and compliance requirements.

Essential Qualifications

• High School Diploma or equivalent.
• Strong verbal communication and active listening skills.
• Proficiency in written and spoken English.
• Demonstrated personal accountability for actions and outcomes.
• Flexibility to thrive in a dynamic, fast‑paced environment.
• Typing speed of at least 30 words per minute with 90% accuracy.
• Ability to navigate multiple computer screens and platforms simultaneously.
• Excellent problem‑solving skills and a customer‑centric mindset.

Preferred Qualifications

• Previous customer service experience, especially in a contact center setting.
• Experience in a remote or virtual contact center environment.
• Spanish language proficiency (reading and speaking) for a 10% pay differential.
• Experience with claims or insurance processes.
• Familiarity with CRM and ticketing systems.

Skills & Competencies

• Communication: Clear, concise, and empathetic communication across phone, chat, and email.
• Technical Aptitude: Comfortable with technology, troubleshooting, and learning new software quickly.
• Time Management: Ability to manage multiple tasks and prioritize effectively.
• Attention to Detail: Accurate documentation and data entry.
• Team Collaboration: Works well with cross‑functional teams and shares best practices.
• Adaptability: Thrives in a constantly evolving environment and embraces change.
• Customer Focus: Passion for delivering exceptional service and building lasting relationships.

Career Growth & Learning

At Brighthush, we believe in investing in our people. As a Customer Service Associate, you’ll have access to a comprehensive learning and development program that includes:

• Structured onboarding and paid training (8 weeks, Monday‑Friday, 8:00 AM‑4:45 PM Central / 9:00 AM‑5:45 PM Eastern).
• Ongoing skill‑building workshops, webinars, and certifications.
• Mentorship opportunities with senior leaders.
• Clear career pathways into supervisory, specialist, and managerial roles.
• Regular performance reviews and personalized development plans.

Work Environment & Culture

Brighthush is a fully remote organization, but we maintain a strong sense of community through:

• Weekly virtual team huddles and monthly town‑hall meetings.
• Digital collaboration tools that keep everyone connected.
• Inclusive culture that celebrates diversity, equity, and belonging.
• Opportunities to participate in volunteer projects and community outreach.
• Flexible work hours that respect work‑life balance.

Compensation & Benefits

We offer a competitive hourly rate ranging from $18.23 to $20.66, adjusted for geographic location and experience. Spanish‑bilingual candidates who are fluent in reading and speaking Spanish may qualify for a 10% pay differential.

In addition to a robust base salary, Brighthush provides a comprehensive benefits package, including:

• 401(k) plan with company match.
Apply for this job