Remote Customer Service Agent – Empowering Veterans Through Dedicated Support and Technical Excellence at brighthush

About brighthush

brighthush is a nationally recognized leader in business process outsourcing, dedicated to delivering world‑class customer support for critical government‑based programs. As a certified Service‑Disabled Veteran‑Owned Small Business (SDVOSB), we combine deep industry expertise with a mission‑driven culture that places people first. Our remote teams empower individuals to make a tangible difference in the lives of veterans, service members, and their families—every call, every ticket, every interaction matters.

Why This Role Matters

As a Remote Customer Service Agent at brighthush, you will be the first point of contact for individuals who rely on essential services. Your role is to bring clarity, calm, and solutions—every single day. You’ll help people navigate complex programs, resolve technical issues, and schedule appointments, ensuring that each customer feels heard, supported, and empowered to move forward.

Key Responsibilities

• Customer Interaction: Answer inbound calls and emails, delivering a positive, solution‑focused experience throughout the customer and partner lifecycle.
• Documentation & Tracking: Accurately record all customer interactions, inquiries, concerns, and resolutions in our CRM system. Identify patterns and opportunities for additional support.
• Technical Troubleshooting: Assist with basic technical issues, navigate web‑based applications, and create or elevate support tickets when necessary.
• Appointment Management: Schedule appointments at designated service locations and confirm details with customers.
• Follow‑Up & Closure: Conduct follow‑up calls to ensure issues are resolved, customers remain informed, and satisfaction is achieved.
• Team Collaboration: Work closely with remote teammates, share best practices, and contribute to continuous improvement initiatives.
• Compliance & Quality: Adhere to all company policies, data privacy regulations, and quality standards to protect customer information.

Essential Qualifications

• High school diploma or GED (additional education preferred).
• Prior remote customer service experience, ideally in a call or ticket‑based environment.
• Tech‑savvy mindset with proficiency in web navigation, Microsoft Teams, Outlook, Word, and other common office applications.
• Ability to troubleshoot basic technical issues independently and follow detailed instructions.
• Strong verbal and written communication skills with the ability to quickly build rapport.
• Comfort working remotely with minimal supervision in a structured environment.
• Ability to complete an extensive credentialing and background check process.
• Fluency in reading, writing, understanding, and speaking English.

Preferred Qualifications

• Bilingual (English/Spanish) skills are a strong plus.
• Experience with government‑based programs or veteran services.
• Previous exposure to CRM systems and ticketing platforms.

Skills & Competencies

• Customer‑Centric Mindset: Passion for helping others and a genuine desire to make a difference.
• Problem‑Solving: Analytical thinking and the ability to resolve issues efficiently.
• Time Management: Prioritize tasks, manage multiple conversations simultaneously, and meet performance metrics.
• Adaptability: Thrive in a fast‑changing environment and quickly learn new tools and processes.
• Team Player: Collaborate effectively with remote teammates and contribute to a supportive culture.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Remote Customer Service Agent, you’ll have access to a structured onboarding program, ongoing training modules, and mentorship from seasoned professionals. Successful agents often progress to roles such as Senior Support Specialist, Team Lead, or Customer Experience Manager—positions that offer increased responsibility, higher compensation, and the chance to shape our service strategy.

Work Environment & Culture

Fully Remote: Work from the comfort of your own space—no commute, no office distractions. Our remote-first culture ensures you can focus on delivering exceptional service while maintaining a healthy work‑life balance.

Supportive Team: Join a team-driven environment where collaboration and mutual support are core values. Your teammates are ready to help you succeed, share knowledge, and celebrate wins together.

Purpose‑Driven Mission: Every interaction you handle directly impacts the lives of veterans and their families. Knowing that your work has real, positive outcomes fuels motivation and job satisfaction.

Growth Mindset: We invest in continuous learning—access to e‑learning courses, certifications, and cross‑functional projects that broaden your skill set and career trajectory.

Compensation & Benefits

• Hourly Pay: $15.00 per hour, with clear pathways for advancement and performance‑based increases.
• Schedule: Full‑time, 8‑hour shift within our operational window of 8:00 AM – 9:00 PM, Monday–Friday. Consistent attendance is essential for long‑term growth.
• Benefits (for eligible employees): Health, dental, and vision coverage; 401(k) with company match; paid time off; and professional development stipends.
• Perks: Flexible work hours, remote work stipend, and access to wellness resources.

Technical & Work Environment Requirements

To set you up for success at home, you must provide:

• A reliable high‑speed internet connection via a hardwired Ethernet cable (no Wi‑Fi).
• A private, quiet, and distraction‑free workspace.
• The ability to navigate multiple computer systems simultaneously.

How to Apply

If you’re ready to join a purpose‑driven organization where your tech skills are valued, your work matters, and you have a clear runway to build a long‑term career, we would love to hear from you. Apply today and start building a career with purpose at brighthush.

Pre‑Employment Requirements

A pre‑employment drug screening and criminal background check are required prior to employment.