Senior Customer Success Manager – Mid‑Market Texas EdTech Champion: Spearheading Strategic Partnerships, Adoption, Teacher Success, Innovation, and Classroom AI Leadership at brighthush

About brighthush

brighthush is more than a SaaS provider – it’s a movement that reimagines the modern classroom. Founded just two years ago, we have already empowered over 7 million educators worldwide to design personalized lesson plans, streamline administrative workflows, and ignite curiosity in every student. By harnessing cutting‑edge generative AI, we help teachers reduce burnout, accelerate learning outcomes, and bring equity to every learning environment. Our mission is simple yet profound: to make every classroom a place where technology amplifies the magic of teaching, not replaces it.

Why brighthush is the Place for Your Next Career Move

At brighthush, we’re building a community of educators, innovators, and change‑makers. We believe teachers are the true catalysts of progress, and our AI tools are designed to support, not supplant, their expertise. If you are passionate about harnessing technology to create equitable, engaging learning experiences, you’ll find a home here. We’re not just a company; we’re a collective of purpose‑driven professionals who thrive on solving real‑world problems in education.

What We Offer

• Unlimited paid time off to honor your work‑life balance.
• Choice of employer‑paid health, dental, and vision plans.
• Generous stock‑option package with a four‑year vesting schedule.
• 401(k) match and a monthly wellness stipend.
• A culture built on trust, collaboration, and continuous learning.

Role Overview

As a Senior Customer Success Manager – Mid‑Market, Texas, you will be the strategic partner for mid‑size school districts across the state. Your primary mission is to ensure that our AI solutions become indispensable tools in teachers’ daily workflows, thereby reducing burnout and boosting student achievement. You will own a multimillion‑dollar book of business, lead complex renewal cycles, and drive adoption at scale.

What You’ll Do

• Portfolio Growth & Retention
  • Manage a portfolio of 50–75 mid‑market districts, maintaining a Net Revenue Retention (NRR) above target through strategic price increases and seat expansion.
  • Identify upsell opportunities and champion expansion initiatives that align with district goals.
  • Develop and execute account plans that map out growth opportunities, risk mitigation strategies, and success metrics.
• Product Adoption & Implementation
  • Design and deliver high‑impact training programs for teachers and administrators, tailored to district needs.
  • Create scalable support materials—tutorials, one‑pagers, and best‑practice guides—to embed our tools into daily workflows.
  • Partner with the Product and Engineering teams to provide real‑time feedback from the field, influencing roadmap decisions.
• Churn Mitigation
  • Proactively identify at‑risk accounts and execute intervention playbooks.
  • Develop a 90‑day action plan for high‑stakes renewals to keep gross churn below company thresholds.
  • Conduct quarterly business reviews with district leadership to reinforce value and uncover new opportunities.
• Multi‑Stakeholder Discovery & Solutioning
  • Conduct structured discovery sessions across district roles (Director of Technology, C&I, ELL, etc.).
  • Map brighthush solutions to each persona’s priorities, driving multi‑threaded engagement.
  • Translate discovery insights into actionable recommendations that resonate with executive leadership.
• Strategic Relationship Management
  • Build deep trust with district executive leadership through data‑driven storytelling and consultative selling.
  • Serve as the “CEO of your accounts,” mobilizing cross‑functional partners to deliver without waiting for requests.
  • Act as the primary point of contact for escalations, ensuring swift resolution and maintaining satisfaction.
• Leadership & Mentorship
  • Contribute high‑level insights to the Customer Success playbook, shaping best practices across the organization.
  • Mentor junior team members and elevate the entire regional organization through coaching and knowledge sharing.
  • Lead cross‑functional initiatives that align Customer Success with Sales, Product, and Marketing.

Key Metrics of Success

• Revenue Retention (GRR, NRR)
• Churn Rate
• Pilot Conversion
• Expansion Growth
• Operational Excellence (ticket resolution time, CSAT scores)

Essential Qualifications & Competencies

• Ownership Mentality – Take full responsibility for your portfolio with a bias toward action.
• Commercial Fluency – Lead complex financial negotiations, including pricing adjustments and expansion opportunities.
• Texas K‑12 Expertise – Deep understanding of the Texas educational landscape, TEA and SBOE dynamics.
• Relationship‑Driven – Build trust with teachers and district leaders alike.
• Team Selling Approach – Operate as the “CEO of your accounts,” proactively mobilizing cross‑functional resources.
• Consultative Discovery – Run structured discovery across senior district roles and translate findings into persona‑aligned recommendations.
• Book Segmentation & Prioritization – Independently segment your book by ARR, strategic influence, and use‑case potential.
• Executive Communication – Communicate concisely, credibly, and compellingly with senior district leaders.
• Data‑Driven Decision Making – Leverage analytics to measure adoption, impact, and ROI.
• Adaptability & Resilience – Thrive in a fast‑paced, evolving environment.

Experience Requirements

Required

• 3–7 years of experience as an individual contributor managing mid‑market or enterprise accounts in a SaaS environment, ideally in EdTech.
• Track record of meeting or exceeding NRR and GRR targets.
• Direct experience leading commercial conversations across renewals, expansion, and pricing.
• Comfortable navigating complex, multi‑stakeholder organizations and building relationships at the executive level.
• Technically proficient in Salesforce or a comparable CRM.
• Willingness to travel within Texas as needed (up to 30% of time).

Preferred

• Background in education as a former teacher, coach, or school administrator.
• Experience working with state education agencies or large school districts.
• Knowledge of educational technology trends, including AI, adaptive learning, and data analytics.

Career Growth & Learning Opportunities

At brighthush, your growth is our priority. You’ll have access to:

• Structured mentorship programs with senior leaders across Customer Success, Sales, and Product.
• Annual learning stipend for conferences, courses, and certifications.
• Cross‑functional projects that expose you to product, engineering, and data science teams.
• Clear career ladder with defined milestones for promotion to Director of Customer Success or VP of Customer Experience.
• Opportunities to lead regional initiatives, shaping the future of education technology in Texas.

Work Environment & Culture

Our culture is anchored in the following values:

• Educators are Magic – We put teachers at the center of everything we do.
• Joy & Magic – We infuse every interaction with enthusiasm and wonder.
• Community – We support one another through open communication and shared learning.
• Innovation – We challenge the status quo to bring equity and access to every student.
• Responsibility – We prioritize safety and ethical use of AI.
• Diversity – We celebrate diverse perspectives and backgrounds.
• Excellence – We strive for the highest quality in all our endeavors.

Compensation & Perks

While specific figures vary by experience, our compensation package includes:

• Competitive base salary aligned with market benchmarks for senior customer success roles in Texas.
• Performance‑based bonus tied to NRR, churn mitigation, and expansion metrics.
• Equity in the form of stock options.
• Health, dental, and vision coverage with employer‑paid premiums.
• Unlimited paid time off and a flexible work‑from‑home policy.
• 401(k) match and monthly wellness stipend.
• Professional development budget and access to industry conferences.

How to Apply

Ready to make a tangible impact on education? Submit your application through the link below. We’re excited to learn how your expertise can help brighthush continue to empower teachers and transform classrooms across Texas.

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Closing Statement

At brighthush, you’ll join a passionate, mission‑driven team that believes in the transformative power of AI in education. If you’re a strategic thinker, relationship builder, and educator advocate ready to lead mid‑market success in Texas, we want to hear from you. Together, we’ll turn the promise of technology into everyday classroom magic.

Apply for this job