Senior Customer Success Manager – Performance & Influencer Marketing Lead – Accelerating Revenue Growth, Product Innovation, and Client Success at brighthush

Introduction: Join the brighthush Revolution

In a digital landscape where every click, swipe, and scroll can shape a brand’s destiny, brighthush is redefining the rules of engagement. We fuse cutting‑edge artificial intelligence with human creativity to deliver hyper‑personalized, data‑driven storytelling that turns audiences into loyal advocates. Our platform empowers brands to launch, manage, and scale creator campaigns with laser‑focused precision, unlocking measurable ROI and turning every marketing dollar into a growth engine.

At brighthush, we’re not just a marketing technology company; we’re the architects of a new era where machine intelligence meets human ingenuity. If you thrive on data, innovation, and delivering world‑class customer experiences, you’ll find a home here.

Why This Role Matters

As a Senior Customer Success Manager at brighthush, you will be the linchpin between our clients and our product team. You will own high‑impact performance and influencer marketing accounts, drive revenue growth, and translate client insights into product enhancements that shape the future of our platform. Your work will directly influence how brands achieve their marketing goals, how our product evolves, and how we maintain a culture of relentless improvement.

Key Responsibilities

• Account Ownership & Growth: Own a portfolio of performance‑driven and influencer marketing accounts, ensuring each client achieves their Return on Ad Spend (ROAS) targets and overall business objectives.
• Strategic Optimization: Lead data‑driven optimization initiatives, identify growth opportunities, and implement upsell strategies that align with client goals.
• Relationship Building: Cultivate deep, strategic relationships with C‑level stakeholders and marketing teams, becoming the trusted advisor for all campaign and product decisions.
• Product Advocacy: Partner closely with the Product team to translate client requirements into actionable product roadmaps, ensuring that new features and enhancements meet real‑world needs.
• Cross‑Functional Coordination: Act as the central point of contact for Business Intelligence, Operations, Finance, Influencer, and Product teams, ensuring seamless execution and delivery.
• Process Improvement: Identify workflow gaps, propose scalable solutions, and champion continuous improvement initiatives that increase efficiency and client satisfaction.
• Performance Reporting: Deliver insightful, data‑rich reports that highlight campaign performance, ROI, and strategic recommendations for clients.
• Revenue Management: Manage the full revenue lifecycle, from onboarding and contract negotiation to renewal and expansion, ensuring profitability and client retention.
• Thought Leadership: Represent brighthush at industry events, webinars, and client workshops, positioning the brand as a thought leader in AI‑driven marketing.

Essential Qualifications

• 5–7 years of experience in Account Management, Customer Success, or a related field, with at least 3 years in a senior role.
• Proven track record managing performance‑based accounts across e‑commerce, SaaS, marketplaces, or similar verticals.
• Deep understanding of campaign models, ROAS metrics, and influencer marketing dynamics.
• Strong analytical mindset with proficiency in data analysis tools (e.g., Excel, SQL, Tableau, or similar).
• Demonstrated ability to operate autonomously, taking ownership of complex projects and delivering results with minimal supervision.
• Excellent communication skills, capable of articulating technical concepts to non‑technical stakeholders.
• Experience collaborating with cross‑functional teams in a SaaS or product‑centric environment.

Preferred Qualifications

• Background in performance marketing, influencer marketing, affiliate networks, or agency‑product hybrid environments.
• Experience working with AI‑driven marketing platforms or conversion‑intelligence tools.
• Knowledge of the creator economy, including platform dynamics (TikTok, Instagram, YouTube, etc.).
• Prior experience in a startup or high‑growth tech company, thriving in fast‑paced, evolving settings.

Key Skills & Competencies

• Strategic Thinking: Ability to see the big picture while managing day‑to‑day details.
• Data Literacy: Comfortable turning raw data into actionable insights.
• Client‑Centric Mindset: Passion for delivering exceptional customer experiences.
• Product Sense: Keen eye for how product features impact business outcomes.
• Influence & Negotiation: Skilled at persuading stakeholders and negotiating contracts.
• Project Management: Proficient in prioritizing tasks, managing timelines, and coordinating cross‑functional teams.
• Adaptability: Thrives in a dynamic environment, quickly learning new tools and processes.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and fostering continuous learning. As a Senior Customer Success Manager, you will:

• Progress to senior leadership roles such as Director of Customer Success or VP of Client Experience.
• Lead cross‑functional initiatives that shape product strategy and company direction.
• Participate in mentorship programs, both as a mentee and a mentor, to share knowledge across the organization.
• Attend industry conferences, workshops, and training sessions to stay ahead of marketing and technology trends.
• Access internal learning resources, including courses on AI, data science, and advanced marketing tactics.

Work Environment & Company Culture

brighthush is built on a foundation of innovation, collaboration, and transparency. Our culture encourages:

• Open communication across all levels, with regular all‑hands meetings and transparent decision‑making.
• Experimentation and calculated risk‑taking, supported by a robust feedback loop.
• Work‑life balance, with flexible hours, remote‑first policies, and generous vacation time.
• Diversity and inclusion initiatives that celebrate varied perspectives and backgrounds.
• Community engagement, including volunteer days and partnerships with local nonprofits.

Compensation, Perks & Benefits

While specific numbers may vary based on experience, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior Customer Success roles.
• Performance‑based bonuses tied to client success metrics and company growth.
• Equity or stock‑option plans to share in the company’s long‑term success.
• Comprehensive health, dental, and vision insurance for you and your family.
• 401(k) matching program and financial wellness resources.
• Unlimited paid time off (PTO) and flexible work arrangements.
• Professional development budget for courses, certifications, and conferences.
• Wellness programs, including gym memberships, mental health support, and wellness stipends.
• Team‑building retreats, hackathons, and social events to foster camaraderie.

How to Apply

Ready to make a tangible impact on the future of marketing? Join brighthush and help brands unlock their full potential through AI‑powered performance and influencer marketing. Submit your application through our career portal or click the link below to explore this exciting opportunity.

Apply to this role at brighthush

Closing Thoughts

At brighthush, you’ll be part of a mission‑driven team that’s reshaping how brands connect with audiences. Your expertise will drive revenue, shape product evolution, and elevate client success to new heights. If you’re passionate about data, innovation, and delivering world‑class customer experiences, we want to hear from you. Let’s build the future of marketing together.