Senior Enterprise Customer Success Lead – Driving ROI & Business Impact for Fortune 1000 Clients through Strategic Data Strategy & Growth Enablement at brighthush

About brighthush

In today’s data‑driven world, the ability to turn raw information into actionable insight is the ultimate competitive advantage. brighthush is at the forefront of this transformation, offering a cloud‑native data modeling platform that empowers data teams to design, govern, and collaborate on complex data architectures with unprecedented speed and clarity. Our solution is engineered for the modern cloud ecosystem, yet it remains intuitive enough for business users to adopt without a steep learning curve. The result? Fortune 1000 organizations across finance, healthcare, retail, and technology unlock the full value of their data assets, streamline governance, and accelerate decision‑making at a pace that keeps them ahead of the competition.

Our mission is simple: empower data leaders to focus on business outcomes, not on the intricacies of data modeling. With a growing customer base that spans the most demanding verticals, brighthush is positioned at the forefront of the data innovation wave. We are now expanding our Enterprise Customer Success team to ensure that every large‑scale account not only adopts our platform but also realizes measurable, sustainable value.

Why This Role Matters

In a hyper‑competitive landscape, data is no longer a luxury—it’s a strategic asset that can determine market leadership. As the Senior Enterprise Customer Success Lead, you will be the linchpin that transforms raw data capabilities into tangible business outcomes for our most influential clients. Your work will directly influence revenue growth, customer retention, and the long‑term success of both brighthush and our enterprise partners.

Role Overview

Senior Enterprise Customer Success Lead at brighthush is a high‑impact, cross‑functional role that blends strategic vision with hands‑on execution. You will own a portfolio of 10–15 high‑profile enterprise accounts, partnering with C‑suite executives, data architects, and business stakeholders to translate strategic objectives into measurable outcomes. Your leadership will drive adoption, optimize ROI, and create lasting partnerships that position brighthush as the trusted advisor for data strategy.

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Key Responsibilities

• Strategic Account Leadership: Own the end‑to‑end success of 10–15 high‑profile enterprise accounts, ensuring alignment with business goals and measurable outcomes.
• Customer Advocacy: Serve as the voice of the customer within brighthush, translating feedback into product enhancements, roadmap priorities, and service improvements.
• Value Realization: Design and execute value‑based engagement plans that demonstrate ROI, reduce churn, and uncover upsell opportunities.
• Cross‑Functional Collaboration: Partner with Sales, Product, Engineering, and Marketing to deliver a seamless customer journey from onboarding to expansion.
• Data‑Driven Insights: Leverage usage analytics, health metrics, and business KPIs to identify trends, forecast risks, and recommend proactive actions.
• Executive Communication: Lead quarterly business reviews (QBRs), executive briefings, and strategic workshops with C‑suite and senior stakeholders.
• Team Mentorship: Coach and mentor junior Customer Success Managers, fostering a culture of continuous learning and high performance.
• Process Optimization: Continuously refine success playbooks, onboarding flows, and support frameworks to increase efficiency and scalability.
• Industry Thought Leadership: Represent brighthush at conferences, webinars, and industry panels, positioning the brand as a thought leader in data strategy.
• Compliance & Governance: Ensure all engagements adhere to data privacy regulations, internal security standards, and industry best practices.

Essential Qualifications

• 10+ years of experience in enterprise customer success, account management, or related roles within the data, analytics, or cloud technology space.
• Proven track record of managing large, complex accounts with a focus on ROI, adoption, and expansion.
• Deep understanding of data architecture, data governance, and modern cloud ecosystems.
• Exceptional communication skills, with the ability to translate technical concepts into business value for executives.
• Strong analytical mindset: proficiency in using data to drive decisions, identify trends, and forecast outcomes.
• Experience leading cross‑functional initiatives and influencing product strategy.
• Demonstrated ability to mentor and develop high‑performing teams.
• Bachelor’s degree in Business, Computer Science, Data Science, or a related field (MBA preferred).

Preferred Qualifications

• Experience in the financial services, healthcare, or retail sectors.
• Hands‑on knowledge of data modeling tools, ETL pipelines, and data lakehouse architectures.
• Industry‑standard cloud certifications (e.g., cloud platform solutions architect, data engineer).
• Track record of publishing thought leadership pieces or speaking at industry events.
• Fluency in multiple languages is a plus.

Key Skills & Competencies

• Strategic Thinking: Ability to see the big picture and align customer initiatives with long‑term business goals.
• Relationship Building: Proven skill in building trust with C‑suite executives and technical leads.
• Project Management: Expertise in managing multiple initiatives simultaneously while meeting deadlines.
• Data Literacy: Comfortable interpreting dashboards, KPIs, and data‑driven insights.
• Problem Solving: Creative approach to overcoming obstacles and delivering solutions.
• Change Management: Experience guiding organizations through transformation and adoption cycles.
• Collaboration: Strong teamwork orientation across product, sales, and support functions.
• Customer‑Centric Mindset: Passion for delivering exceptional customer experiences.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the data landscape. As a Senior Enterprise Customer Success Lead, you will have the opportunity to:

• Progress to Director of Customer Success, shaping the global strategy for enterprise accounts.
• Lead cross‑regional initiatives, expanding your influence across multiple markets.
• Participate in executive‑level strategy sessions, contributing to product roadmap decisions.
• Access continuous learning resources, including industry certifications, internal workshops, and mentorship programs.
• Engage with a global network of data professionals, fostering collaboration and knowledge sharing.

Work Environment & Culture at brighthush

brighthush is built on a foundation of innovation, collaboration, and purpose. Our culture is defined by:

• Agility: A fast‑moving environment where ideas are tested, iterated, and scaled quickly.
• Inclusivity: A diverse workforce that values different perspectives and promotes belonging.
• Transparency: Open communication channels and a flat hierarchy that encourages initiative.
• Impact: Every team member’s work directly influences the success of our enterprise clients.
• Work‑Life Balance: Flexible remote options, generous PTO, and a focus on well‑being.

Compensation, Perks & Benefits

While specific figures vary by location and experience, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market standards for senior customer success roles.
• Performance‑based bonuses tied to customer retention, expansion, and satisfaction metrics.
• Equity options that allow you to share in the company’s long‑term success.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) matching and financial planning resources.
• Unlimited paid time off (PTO) and flexible work arrangements.
• Professional development stipend for courses, certifications, and conferences.
• Well‑being programs, including mental health support and wellness stipends.

Why Join brighthush?

At brighthush, you will be part of a mission‑driven team that is reshaping how enterprises use data. You will work alongside passionate data scientists, product innovators, and business leaders who are committed to delivering measurable impact. Your expertise will help Fortune 1000 organizations unlock new growth opportunities, streamline operations, and make data‑driven decisions that shape the future of their industries.

If you are a strategic thinker, a relationship builder, and a data enthusiast ready to lead enterprise success at scale, we invite you to apply. Join brighthush and help us turn data into decisive advantage for our most influential clients.

Ready to make an impact? Click the link above to submit your application and start your journey with brighthush today.