Senior Customer Success Manager – Performance Marketing & SaaS Growth Specialist at brighthush

About brighthush

brighthush is a trailblazing technology company that empowers brands, advertisers, and networks to unlock the full potential of performance marketing. With a cutting‑edge SaaS platform that unifies data, attribution, and partner management, we help our clients drive measurable growth, optimize campaigns, and scale their businesses worldwide. Our culture is built on curiosity, collaboration, and a relentless focus on delivering value to our customers.

Why Join brighthush?

At brighthush, you’ll be part of a dynamic team that is redefining the future of partner marketing. We offer:

• Competitive base salary (USD $72,000 – $88,000) plus performance bonuses
• Comprehensive benefits package: medical, dental, vision, life insurance, short‑ and long‑term disability, 401(k) with company match
• Generous paid time off: 10 days vacation, 8 company holidays, 2 personal holidays, and sick leave per state law
• Continuous learning opportunities: internal training, conference sponsorships, and a dedicated budget for professional development
• Inclusive, supportive work environment that celebrates diversity and encourages every voice to be heard
• Flexible work arrangements and a modern, collaborative office space

Key Responsibilities

As a Senior Customer Success Manager at brighthush, you will be the trusted partner for our most valuable clients. Your day‑to‑day activities will include:

• Account Ownership – Own a portfolio of high‑value accounts, serving as the primary point of contact for all client needs.
• Relationship Building – Develop deep, consultative relationships with C‑level executives and key stakeholders to understand their business goals and challenges.
• Renewal & Upsell – Lead the renewal process, negotiate contract extensions, and identify opportunities to upsell new features, modules, and services.
• Feature Adoption & Training – Design and deliver tailored training sessions, webinars, and workshops to ensure clients fully leverage the brighthush platform.
• Strategic Consulting – Partner with clients to create data‑driven marketing strategies, optimize partner performance, and unlock new revenue streams.
• Data Analysis & Insight – Analyze account performance, surface insights, and present actionable recommendations that drive growth.
• Cross‑Functional Collaboration – Work closely with Product, Sales, Marketing, and Engineering teams to advocate for client needs and influence product roadmap.
• Thought Leadership – Represent brighthush at industry events, webinars, and client meetings, positioning the company as a trusted advisor.

Essential Qualifications

We’re looking for a professional who brings a blend of strategic insight, technical acumen, and a passion for client success:

• Minimum 3 years of account management or customer success experience in a SaaS environment.
• Proven track record of managing and growing a portfolio of enterprise clients.
• Strong understanding of online and mobile advertising, affiliate marketing, and performance marketing ecosystems.
• Excellent communication, presentation, and negotiation skills.
• Ability to engage confidently with executive leaders and influence decision‑makers.
• Experience with contract renewal, upsell, and cross‑sell initiatives.
• Analytical mindset with proficiency in data analysis tools (Excel, SQL, BI dashboards).
• Bachelor’s degree in Business, Marketing, Computer Science, or a related field.

Preferred Qualifications

These qualifications will set you apart and accelerate your success at brighthush:

• Experience in affiliate, partner, or performance marketing agencies.
• Background in sales or business development with a focus on client expansion.
• Knowledge of attribution modeling, tracking pixels, and marketing technology stacks.
• Experience leading workshops, training sessions, and product demos.
• Fluency in multiple languages (English plus one additional language is a plus).
• Previous experience in a fast‑paced, high‑growth startup environment.

Core Skills & Competencies

Success in this role requires a blend of soft and hard skills:

• Client‑Centric Mindset – Always put the client’s success first and anticipate their needs.
• Strategic Thinking – Translate business objectives into actionable marketing strategies.
• Technical Proficiency – Comfortable navigating SaaS platforms, APIs, and data feeds.
• Project Management – Manage multiple initiatives simultaneously while meeting deadlines.
• Collaboration & Influence – Work effectively across departments and influence stakeholders at all levels.
• Adaptability – Thrive in a rapidly evolving industry and embrace change.
• Positive Energy – Bring enthusiasm, resilience, and a can‑do attitude to every interaction.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Senior Customer Success Manager, you will:

• Progress to a Director of Customer Success or Head of Client Services role.
• Lead a team of Customer Success Managers and shape the future of our client engagement strategy.
• Participate in leadership development programs and mentorship initiatives.
• Gain exposure to product strategy, sales enablement, and global market expansion projects.
• Attend industry conferences, workshops, and certification courses at no cost.

Work Environment & Culture

Our culture is defined by:

• Collaboration – Open communication, cross‑functional teamwork, and shared success.
• Innovation – A safe space to experiment, iterate, and bring bold ideas to life.
• Commitment to Diversity & Inclusion – A workplace where every voice is heard and valued.
• Work‑life balance with flexible schedules and remote options.
• Recognition programs that celebrate achievements and milestones.

Compensation & Benefits

We offer a comprehensive package that rewards performance and supports your well‑being:

• Base salary: USD $72,000 – $88,000 (commensurate with experience).
• Annual performance bonus potential based on individual and company metrics.
• Health, dental, vision, and life insurance plans.
• Short‑ and long‑term disability coverage.
• 401(k) retirement plan with company match.
• Paid time off: 10 vacation days, 8 company holidays, 2 personal holidays, and sick leave per state law.
• Professional development stipend and conference sponsorships.
• Employee wellness programs and mental health resources.

How to Apply

If you are a strategic thinker, a relationship builder, and a passionate advocate for client success, we want to hear from you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for brighthush’s Customer Success team. Let’s build the future of performance marketing together.

For any questions or to request a reasonable accommodation during the application process, please contact [email protected].