Senior Customer Success Manager – Remote Philippines – Driving Client Success & Growth at brighthush, a Leading AI‑Powered FinTech

About brighthush

brighthush is at the forefront of the fintech revolution, harnessing the power of artificial intelligence to transform how businesses manage vendor payments, optimize cash flow, and gain real‑time financial insights. Our mission is simple yet ambitious: democratize sophisticated financial operations so that companies of every size can operate with the same efficiency and clarity as the industry giants. By blending cutting‑edge machine learning, intuitive automation, and a relentless focus on customer experience, we deliver solutions that not only streamline processes but also unlock strategic value for our clients.

Founded by a team of seasoned engineers, product designers, and customer advocates, brighthush has grown from a startup to a global platform trusted by enterprises, mid‑market firms, and SMBs alike. Our rapid expansion is fueled by a culture that celebrates curiosity, ownership, and continuous learning. Whether you’re a seasoned professional or an ambitious newcomer, you’ll find a community that rewards initiative, fosters mentorship, and encourages you to make a tangible impact.

Why Join brighthush?

As a remote‑first organization, brighthush empowers its teams to work from anywhere in the Philippines while maintaining a strong sense of collaboration and belonging. Our culture is built on trust, meritocracy, and a relentless focus on delivering value to our customers. By joining brighthush, you’ll:

• Collaborate with a high‑performing, globally distributed team that values diversity and inclusion.
• Shape the customer experience of a product that is redefining the fintech landscape.
• Benefit from continuous learning opportunities – industry conferences, internal knowledge sharing, and mentorship programs.
• Enjoy a competitive compensation package with comprehensive benefits and a flexible work environment that supports work‑life balance.
• Contribute to a mission‑driven company that is making financial operations more accessible and transparent for businesses worldwide.

Key Responsibilities

As a Senior Customer Success Manager at brighthush, you will be the primary advocate for our clients, ensuring they achieve maximum value from our platform. Your day‑to‑day responsibilities will include:

• Project Oversight: Monitor and track implementation projects to guarantee scope, budget, and schedule alignment. Ensure that the promised ROI is delivered and that clients see tangible business outcomes.
• Process Alignment: Champion the adoption of our standardized processes to deliver 100% quality, with meticulous documentation that meets internal and client standards.
• Documentation Ownership: Own the creation, review, and sign‑off of AS‑IS and TO‑BE design documents, coordinating with stakeholders and, when necessary, visiting client sites for final approvals.
• Implementation Leadership: Lead the configuration and realization phases of product implementation, collaborating closely with the Product team to tailor solutions to client needs.
• Testing & Validation: Design and conduct System Integration Testing (SIT) and User Acceptance Testing (UAT) scripts. Facilitate UAT sessions at client sites, ensuring that all functional requirements are met.
• Client Advocacy: Serve as the voice of the customer within brighthush, translating client feedback into actionable product enhancements and process improvements.
• Renewal & Upsell Management: Drive renewal conversations, identify upsell opportunities, and work with the Sales team to expand the value delivered to existing accounts.
• Data‑Driven Success Metrics: Define, track, and report on key success metrics (e.g., NPS, CSAT, churn rate, adoption rates) to continuously improve the customer journey.
• Cross‑Functional Collaboration: Partner with Product, Engineering, Sales, and Marketing to ensure a seamless end‑to‑end customer experience.
• Thought Leadership: Represent brighthush at industry events, webinars, and client workshops, positioning the company as a trusted advisor in the fintech space.

Essential Qualifications

• 5+ years of experience in customer success, account management, or implementation roles within fintech, SaaS, or B2B technology environments.
• Proven track record of managing complex, multi‑phase implementation projects with measurable business outcomes.
• Strong analytical mindset with the ability to translate data into actionable insights.
• Excellent communication skills in English (written and spoken); proficiency in Tagalog or other Philippine languages is a plus.
• Experience working with remote, distributed teams and clients across multiple time zones.
• Demonstrated ability to build and maintain long‑term client relationships, driving renewal and expansion.
• Familiarity with CRM and customer success platforms (e.g., Salesforce, HubSpot, Gainsight, or similar).
• Strong organizational skills and attention to detail, with a passion for process improvement.

Preferred Qualifications

• Background in finance, accounting, or procurement, with a deep understanding of vendor payment workflows.
• Experience with AI or machine‑learning‑driven products and the ability to explain complex concepts to non‑technical stakeholders.
• Prior experience in a startup or high‑growth environment, comfortable with ambiguity and rapid change.
• Knowledge of regulatory frameworks affecting fintech operations (e.g., PCI‑DSS, GDPR, local banking regulations).
• Certifications in project management (PMP, Scrum, or similar) or customer success (CSM, CSPO).

Skills & Competencies

• Strategic Thinking: Ability to see the big picture and align client goals with brighthush’s product roadmap.
• Problem‑Solving: Creative, data‑driven approach to resolving client challenges and identifying improvement opportunities.
• Leadership: Influence cross‑functional teams without formal authority, driving consensus and execution.
• Customer‑Centric Mindset: Passion for delivering exceptional service and turning client feedback into product innovation.
• Adaptability: Thrive in a fast‑paced, evolving environment; comfortable pivoting priorities as needed.
• Collaboration: Strong interpersonal skills, building trust with clients, partners, and internal stakeholders.
• Technical Proficiency: Comfortable navigating complex software platforms, understanding integration points, and troubleshooting technical issues.

Career Growth & Learning Opportunities

At brighthush, we believe that your professional growth is as important as the value you deliver to our clients. As a Senior Customer Success Manager, you will:

• Progress to a Director of Customer Success role, overseeing a global team and shaping the customer strategy for the entire organization.
• Take on product‑leadership responsibilities, influencing the roadmap based on real‑world client insights.
• Participate in leadership development programs, mentorship circles, and cross‑functional projects that broaden your skill set.
• Attend international fintech conferences, workshops, and hackathons to stay ahead of industry trends and network with thought leaders.
• Leverage our internal knowledge‑sharing platform to contribute articles, case studies, and best‑practice guides.

Work Environment & Company Culture

brighthush is a remote‑first, inclusive, and collaborative workplace. Our culture is defined by:

• Trust & Autonomy: You set your own schedule, as long as you meet deliverables and maintain clear communication.
• Meritocracy: Performance drives recognition, promotions, and rewards.
• Continuous Learning: We invest in your growth through paid courses, certifications, and internal workshops.
• Diversity & Inclusion: A vibrant community that celebrates different perspectives and backgrounds.
• Community & Fun: Quarterly virtual team‑building events, hackathons, and social gatherings keep the spirit alive.

Compensation & Benefits

While specific figures are tailored to individual experience and market conditions, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with experience and market benchmarks.
• Performance‑based bonuses tied to client success metrics and company growth.
• Health, dental, and vision insurance for you and your dependents.
• Flexible paid time off and a generous holiday calendar.
• Remote work stipend to support a productive home office setup.
• Professional development budget for courses, certifications, and conference attendance.
• Equity or stock‑option program to share in the company’s long‑term success.

How to Apply

If you’re ready to lead transformative customer journeys, drive measurable business outcomes, and grow alongside a pioneering fintech platform, we’d love to hear from you. Submit your resume, a cover letter detailing your relevant experience, and any portfolio or case studies that showcase your impact.

Join brighthush and help shape the future of financial operations—one client success story at a time.