Senior Technical Customer Success & Solutions Architect – Cellular IoT & Embedded Systems – Championing Customer Innovation & Product Excellence at brighthush

About brighthush

brighthush is a global trailblazer in cellular IoT technology, delivering low‑power, high‑reliability connectivity solutions that power millions of devices across automotive, industrial, healthcare, smart metering, asset tracking, and consumer electronics. Our mission is to make the world smarter, safer, and more connected by providing the most advanced chipsets, modules, and software platforms that enable seamless integration and rapid deployment for our customers.

At brighthush, we believe that the people behind the technology are our greatest asset. We foster a culture of ownership, curiosity, and collaboration, where engineers, builders, and problem‑solvers work side‑by‑side to turn ideas into real products. Our flat organization encourages open dialogue, rapid decision‑making, and continuous learning, ensuring that every team member can contribute to the company’s success from day one.

Why This Role Matters

As a Senior Technical Customer Success & Solutions Architect, you will be the bridge between brighthush’s cutting‑edge technology and the diverse needs of our global customer base. You will translate complex technical requirements into actionable solutions, guide customers through every stage of their journey—from pre‑sales evaluation to post‑sale adoption and expansion—and influence the future direction of our product portfolio. Your expertise will directly impact customer satisfaction, revenue growth, and the long‑term success of brighthush’s IoT ecosystem.

Key Responsibilities

• Pre‑Sales Technical Champion: Engage with prospective customers to uncover their technical challenges, articulate how brighthush’s cellular IoT solutions can solve them, and craft compelling technical proposals that resonate with engineering teams.
• Solution Design & Validation: Lead hands‑on proof‑of‑concepts, benchmarking studies, and technical workshops. Work closely with customers’ engineering teams to validate performance, power consumption, and integration feasibility.
• Customer Relationship Steward: Own the end‑to‑end technical relationship for assigned accounts. Serve as the primary technical point of contact, ensuring consistent communication, timely issue resolution, and proactive value delivery.
• Cross‑Functional Collaboration: Partner with Sales, Product Management, R&D, and Support to align customer needs with product roadmaps. Advocate for feature enhancements, firmware updates, and new capabilities that address market demands.
• Onboarding & Enablement: Conduct technical enablement sessions, create detailed integration guides, and provide hands‑on training to customer engineering teams. Ensure a smooth transition from evaluation to production.
• Expansion & Renewal Engine: Identify upsell and cross‑sell opportunities by demonstrating measurable business impact. Prepare ROI analyses, case studies, and renewal proposals that reinforce the value of brighthush’s platform.
• Issue Escalation & Resolution: Diagnose complex technical problems, coordinate with internal experts, and deliver timely, effective solutions. Maintain a knowledge base of common issues and best practices.
• Market Intelligence: Stay abreast of industry trends, emerging standards, and competitor offerings. Provide insights that inform product strategy and marketing positioning.

Essential Qualifications

• Minimum 5 years of experience in customer‑facing technical roles such as Technical Account Manager, Solutions Engineer, or Pre‑Sales/Post‑Sales Engineering within the IoT, telecommunications, or embedded systems space.
• Strong technical foundation in cellular technologies (4G/5G, NB‑IoT, LTE‑M), embedded firmware, or related domains.
• Bachelor’s or Master’s degree in Electrical Engineering, Computer Engineering, Computer Science, Communications, or a related field.
• Proven track record of managing complex customer relationships and driving tangible technical outcomes.
• Excellent written and verbal communication skills in English; proficiency in additional Eastern European languages is a plus.
• Comfortable working across multiple time zones with global teams.
• Self‑starter mindset with the ability to thrive in a remote, distributed environment.

Preferred (Nice to Have) Skills

• Hands‑on experience with embedded development tools, firmware development, and cellular protocol stacks.
• Familiarity with IoT device certification, module integration, and carrier approval processes.
• Background in industries such as automotive, industrial automation, telecommunications, or consumer electronics.
• Experience with data analytics, cloud platforms, or edge computing solutions.
• Knowledge of security standards (e.g., ISO/IEC 27001, SOC 2) and best practices for IoT device security.

What You’ll Gain

Career Growth & Learning

At brighthush, your career trajectory is defined by the impact you create. You’ll have the opportunity to:

• Lead high‑visibility projects that shape the future of IoT connectivity.
• Mentor junior team members and contribute to a culture of continuous learning.
• Participate in cross‑functional initiatives that span product development, marketing, and global sales.
• Access industry conferences, training programs, and certifications that keep you at the forefront of technology.

Work Environment & Culture

Our remote‑first model gives you the flexibility to work from anywhere while staying connected to a vibrant, international community. You’ll enjoy:

• Weekly virtual town halls and informal “coffee chats” to share ideas.
• Collaborative tools that enable real‑time collaboration across continents.
• A flat hierarchy that empowers you to influence product decisions.
• Inclusive events that celebrate diversity, innovation, and teamwork.

Compensation & Benefits

We offer a competitive, market‑aligned salary package that reflects your experience and the value you bring. In addition, you’ll receive:

• Comprehensive health, dental, and vision coverage.
• Flexible paid time off and a generous parental leave policy.
• 401(k) matching (or equivalent) to support your long‑term financial goals.
• Annual performance bonuses tied to individual and company success.
• Professional development stipend for courses, certifications, and conferences.
• Access to a global network of experts and thought leaders in IoT and embedded systems.

Ready to Join brighthush?

If you’re passionate about driving customer success, thrive in a fast‑paced, technology‑centric environment, and want to be part of a company that is redefining the future of connectivity, we want to hear from you. Bring your expertise, curiosity, and collaborative spirit to brighthush, and help us empower millions of devices worldwide.

Apply today and become a key player in shaping the next generation of IoT solutions.