Senior Customer Success Manager – Remote, USA – Driving Adoption, Retention, and Growth for Enterprise SaaS Solutions

About brighthush

brighthush is a trailblazing SaaS company that empowers global brands to unlock the full potential of their product information. With a mission to streamline data, elevate customer experiences, and accelerate revenue growth, brighthush delivers a cutting‑edge Product Information Management (PIM) platform that integrates seamlessly into the digital commerce ecosystem. Founded in 2007, brighthush has grown to a vibrant team of 201‑500 professionals who thrive on innovation, collaboration, and a relentless focus on customer success.

Our customers span a wide spectrum—from fast‑moving consumer goods companies to sophisticated B2B manufacturers—each relying on brighthush to keep their product data accurate, consistent, and omnichannel. As a remote‑first organization, we empower our people to work from anywhere in the United States while maintaining a culture of transparency, continuous learning, and high performance.

Why Join brighthush?

• Be part of a high‑growth, mission‑driven SaaS company that is redefining how brands manage and deliver product data.
• Work remotely from any U.S. location, with flexible hours that respect your work‑life balance.
• Collaborate with cross‑functional teams—Product, Engineering, Sales, and Support—to shape the future of the platform.
• Enjoy a competitive salary, equity, and a comprehensive benefits package that includes health, dental, vision, 401(k) matching, and generous paid time off.
• Access to continuous learning resources, mentorship programs, and a career ladder that rewards impact and innovation.

Role Overview

As a Senior Customer Success Manager at brighthush, you will be the trusted operational partner and product expert for our largest, most strategic accounts. Your primary focus will be to drive platform adoption, maximize customer value, and secure long‑term retention and expansion. You will own the end‑to‑end customer journey—from post‑go‑live to renewal—while acting as the voice of the customer within brighthush.

Key Responsibilities

• Relationship Ownership: Serve as the single point of contact for a portfolio of high‑value customers, building deep, consultative relationships that position you as their trusted advisor.
• Product Evangelist: Become a hands‑on super‑user of the brighthush platform, guiding customers through advanced features, best practices, and everyday tasks to enable self‑sufficiency.
• Success Planning: Translate each customer’s business objectives into actionable Success Plans with measurable milestones, and review progress during regular Business Reviews.
• Risk Management: Proactively identify and mitigate account risk, preventing churn and uncovering upsell or cross‑sell opportunities in partnership with Account Management.
• Internal Advocacy: Serve as the customer’s advocate within brighthush, feeding adoption blockers, feature requests, and support tickets back to Product and Support teams.
• Industry Thought Leadership: Stay abreast of industry trends, data management best practices, and emerging technologies, sharing insights through workshops, webinars, and internal knowledge bases.
• Escalation Management: Monitor escalations and technical issues affecting your accounts, coordinating with engineering and support to ensure timely resolution.

Essential Qualifications

• 5–8+ years of experience in Customer Success, Solution Consulting, or a customer‑facing SaaS role where deep product knowledge was central.
• Proven track record of driving product adoption and measuring success through usage metrics, KPIs, and value realization.
• Strong grasp of product information management concepts—data models, taxonomy, enrichment, syndication, and workflows—or the aptitude to master them quickly.
• Excellent written and spoken English; ability to present, teach, and influence stakeholders at all levels.
• Demonstrated ability to manage multiple accounts simultaneously, track details, follow up reliably, and take initiative in a fast‑paced environment.
• Bachelor’s degree or equivalent practical experience.

Preferred Qualifications

• Experience as a super‑user or administrator of a PIM, DAM, MDM, PXM, or comparable enterprise SaaS platform.
• Background in data governance, digital commerce, or e‑commerce operations.
• Experience working with large, complex enterprise customers in a global context.
• Knowledge of API integrations, data migration, and data quality frameworks.
• Previous involvement in customer success strategy, roadmap planning, or product feedback loops.

Core Skills & Competencies

• Strategic Thinking & Execution
• Customer‑Centric Mindset
• Data‑Driven Decision Making
• Influence & Negotiation
• Project Management & Prioritization
• Technical Fluency & Rapid Learning
• Collaboration Across Functions
• Adaptability & Resilience

Career Growth & Development

At brighthush, we believe that your career trajectory should be as dynamic as the products we build. As a Senior Customer Success Manager, you will:

• Progress to a Customer Success Leadership role, overseeing a team of managers and shaping the overall CS strategy.
• Transition into Product Management or Solution Consulting, leveraging your deep product expertise and customer insights.
• Take on global or regional account leadership, managing a portfolio of enterprise customers across multiple markets.
• Participate in cross‑functional initiatives—such as go‑to‑market strategy, pricing, and feature prioritization—directly influencing the company’s roadmap.

Work Environment & Culture

brighthush fosters a culture of empowerment, transparency, and continuous improvement. Our remote‑first model means you’ll enjoy:

• Flexible work hours that respect your personal commitments.
• Regular virtual town halls, team‑building events, and knowledge‑sharing sessions.
• A collaborative environment where ideas are valued and decisions are data‑driven.
• Access to cutting‑edge tools and platforms that enable you to deliver world‑class customer experiences.
• A commitment to diversity, equity, and inclusion, ensuring every voice is heard and celebrated.

Compensation & Perks

While specific figures vary based on experience and location, a typical compensation package for this role includes:

• Competitive base salary aligned with industry standards for senior CS roles.
• Performance‑based bonuses tied to customer adoption, renewal, and expansion metrics.
• Equity options that allow you to share in brighthush’s long‑term success.
• Health, dental, and vision insurance for you and your dependents.
• 401(k) plan with company matching.
• Unlimited paid time off and a generous holiday schedule.
• Professional development stipend and access to learning platforms.
• Wellness resources, including mental health support and fitness reimbursements.

How to Apply

If you are passionate about helping customers unlock value from technology, thrive in a fast‑moving SaaS environment, and are ready to take ownership of high‑impact accounts, we want to hear from you. Submit your application through our careers portal or click the link below to apply directly.

Apply to brighthush – Senior Customer Success Manager

Join brighthush Today

Become a pivotal part of a company that is reshaping how brands manage product data and deliver omnichannel experiences. Your expertise will directly influence customer success, product evolution, and the growth trajectory of brighthush. Apply now and help us illuminate the future of product information management.