Technical Customer Care Specialist I – Dealer Management Software Support & Client Success at brighthush

About brighthush

brighthush is a global leader in automotive technology, delivering innovative solutions that empower dealers, manufacturers, and consumers alike. With a portfolio that spans dealer management systems, digital marketplaces, and data‑driven analytics, brighthush is redefining how the automotive industry operates. Our culture is built on collaboration, continuous learning, and a relentless focus on customer delight. As we expand our footprint across North America, we are looking for passionate, tech‑savvy professionals to join our Customer Care team and help us set new standards for service excellence.

Why This Role Matters

As a Technical Customer Care Specialist I, you will be the frontline advocate for our dealer partners. You’ll troubleshoot complex technical issues, customize documents, and ensure that every interaction reflects the high‑touch service standards that brighthush is known for. Your work will directly impact dealer satisfaction, operational efficiency, and ultimately, the success of our partners in a highly competitive marketplace.

Key Responsibilities

• Client Interaction: Manage a diverse array of client inquiries via phone, email, chat, and other communication channels, providing timely, accurate, and courteous support.
• Technical Troubleshooting: Diagnose and resolve issues related to the brighthush Dealer Management Software (DMS), including configuration, data integrity, and workflow anomalies.
• Document Design & Customization: Use front‑end design tools to code fields, add data bindings, and configure validations for dealer documents such as F&I forms, funding agreements, and registration paperwork.
• Data Analysis: Review carbon/PDF documents, identify discrepancies, and recommend corrective actions to maintain compliance and accuracy.
• Escalation Management: Handle complex or high‑priority cases with professionalism, ensuring resolution aligns with client expectations and company policies.
• Process Improvement: Participate in ongoing training, share best practices, and contribute to the evolution of support processes and knowledge bases.
• Collaboration: Work closely with cross‑functional teams—including Engineering, Product Management, and Sales—to communicate client feedback and drive product enhancements.
• Documentation: Accurately record all interactions and solutions in the case management system, maintaining a clear audit trail for future reference.
• Project Support: Assist with special projects assigned by your manager, such as system upgrades, pilot programs, or customer workshops.

Essential Qualifications

• High School Diploma or equivalent; associate or bachelor’s degree preferred.
• Less than 2 years of related experience in technical support, customer service, or a similar role.
• Strong customer‑centric mindset with a proven ability to manage multiple priorities.
• Excellent written and verbal communication skills in English.
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel) and case‑management tools.
• Basic understanding of programming concepts and scripting languages.
• Ability to work independently and as part of a collaborative team.
• High attention to detail, analytical thinking, and problem‑solving aptitude.
• Professional demeanor, discretion with confidential data, and a commitment to ethical conduct.

Preferred Qualifications

• Experience with JavaScript or similar scripting languages.
• Hands‑on knowledge of the brighthush DMS platform.
• Familiarity with automotive dealership operations, including financing, registration, and titling processes.
• Prior exposure to remote support environments and virtual collaboration tools.
• Certification or coursework in IT support, customer service, or related fields.

Skills & Competencies

• Technical proficiency: ability to navigate complex software interfaces and troubleshoot issues efficiently.
• Analytical mindset: capacity to dissect problems, identify root causes, and propose actionable solutions.
• Communication excellence: clear, concise, and empathetic communication across all channels.
• Time management: adept at juggling multiple tickets while meeting SLA targets.
• Adaptability: thrives in a fast‑moving environment with evolving processes and technologies.
• Team collaboration: works effectively with cross‑functional partners to achieve shared goals.
• Continuous learning: actively seeks opportunities to expand technical knowledge and improve service delivery.

Career Growth & Learning Opportunities

At brighthush, we believe that your professional development is a shared journey. As a Technical Customer Care Specialist I, you will:

• Gain hands‑on experience with cutting‑edge automotive technology and industry best practices.
• Participate in structured training programs, including technical workshops, soft‑skill development, and leadership coaching.
• Earn certifications in software support, customer experience, or project management.
• Progress to senior specialist roles, team lead positions, or cross‑functional roles in Product, Engineering, or Sales.
• Benefit from mentorship programs that pair you with seasoned professionals across the organization.

Work Environment & Company Culture

brighthush fosters a people‑first culture that values diversity, inclusion, and innovation. Our remote‑first approach means you can work from anywhere in the United States, with flexible hours that align with the Mountain Standard Time zone. We celebrate achievements, encourage open dialogue, and provide a supportive environment where every voice matters.

Compensation & Benefits

Our compensation package is designed to reward performance, commitment, and expertise.

• Hourly Pay:Apply for this job