Senior General Manager – Customer Business Unit Leadership in Connectivity & Cloud Solutions – Strategic Account Management & Growth

About brighthush

brighthush is a global leader in connectivity and cloud solutions, empowering the world’s most innovative brands to bring their products from concept to market with unmatched speed and reliability. With a portfolio that spans aerospace, defense, communications, enterprise, healthtech, industrial, and energy sectors, brighthush delivers end‑to‑end hardware platform, manufacturing, and supply‑chain services that enable customers to solve their most complex challenges. Our culture is built on collaboration, continuous learning, and a relentless focus on customer success. As we expand our footprint across the Americas, Europe, and Asia, we are looking for visionary leaders who can drive profitable growth, nurture executive relationships, and shape the future of connectivity and cloud services.

Position Overview

As the General Manager – Customer Business Unit, you will lead a high‑performing team of Global Customer Business Unit Directors, Program Managers, and Commercial Managers. Your mission is to manage and grow a portfolio of strategic accounts, ensuring profitable growth, superior customer satisfaction, and seamless execution of complex projects in a dynamic, competitive environment. You will be the primary interface between brighthush and our most critical customers, translating their needs into actionable strategies and driving cross‑functional collaboration across operations, engineering, finance, and supply chain.

Key Responsibilities

• Strategic Account Leadership: Serve as the global strategic business interface for major accounts, developing three‑year growth plans and aligning them with brighthush’s commercial objectives.
• Portfolio Profitability: Monitor and improve portfolio profitability, working closely with operations, supply chain, and engineering to make data‑driven decisions that meet customer requirements while maximizing margin.
• New Business Development: Identify and enter new markets, customers, and solutions. Lead RFP/RFQ processes, P&L analysis, and solution development to secure new bookings.
• Commercial Strategy & Negotiation: Lead contract negotiations, pricing strategies, and reconciliation of claims to ensure win‑win outcomes for both brighthush and the customer.
• Customer Relationship Management: Resolve escalations, manage projects and programs, and maintain executive‑level relationships with VP‑level and C‑suite stakeholders.
• Cross‑Functional Leadership: Drive internal metrics reviews (Revenue, Inventory, GM, EBIAT, ROIC, Customer Satisfaction) and coordinate with cross‑functional teams to execute on strategic initiatives.
• Strategic Planning & Execution: Develop and maintain account strategic plans, forecast future needs, and align internal capabilities to deliver on those needs.
• Business Continuity & Sustainability: Ensure compliance with business continuity, IT and physical site security, and sustainability initiatives as part of the total solution offered to customers.
• Site Visit & Support: Provide on‑site support for customer manufacturing and services visits, ensuring alignment between customer expectations and brighthush capabilities.
• Executive Communication: Create executive‑level presentations and communications to influence outcomes at brighthush and with the customer, securing approvals for innovative solutions.

Essential Qualifications

• 12+ years of progressive experience in electronics manufacturing, IT infrastructure product engineering, or related fields, with a strong background in sales, business development, or account management.
• Proven track record of driving revenue growth, new bookings, and achieving financial targets (GM, EBIAT, ROIC) in a complex, matrixed organization.
• Deep understanding of customer‑centric strategy, commercial negotiations, and contract management.
• Strong financial acumen: ability to analyze P&L, forecast revenue, and make data‑driven decisions that impact profitability.
• Excellent leadership, communication, and teamwork skills, with a history of leading cross‑functional teams and resolving conflicts.
• Experience navigating executive relationships at VP and C‑suite levels, both internally and externally.
• Bachelor’s degree in Engineering, Business, or a related field (MBA preferred).
• Willingness to travel extensively (overnight travel required) and work in a dynamic, fast‑paced environment.

Preferred Qualifications

• Experience in the connectivity and cloud solutions space, with knowledge of industry trends and emerging technologies.
• Background in sustainability and green initiatives, and ability to integrate these into customer solutions.
• Proficiency in data analytics tools and platforms to drive insights and performance measurement.
• Experience managing large, global teams across multiple regions.
• Knowledge of supply‑chain optimization and manufacturing excellence practices.

Skills & Competencies

• Strategic Thinking & Visionary Leadership
• Financial & Business Acumen
• Commercial Negotiation & Contract Management
• Customer Relationship Management & Executive Presence
• Cross‑Functional Collaboration & Team Building
• Data‑Driven Decision Making & Analytics
• Change Management & Adaptability
• Communication & Influencing Skills
• Problem Solving & Conflict Resolution

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a General Manager, you will have access to:

• Executive leadership development programs that sharpen strategic thinking and decision‑making.
• Mentorship from senior leaders across the organization.
• Cross‑functional projects that broaden your skill set and expose you to new markets.
• Global travel opportunities that allow you to build relationships with customers and partners worldwide.
• Continuous learning resources, including industry certifications, workshops, and conferences.

Work Environment & Culture

brighthush fosters an inclusive, collaborative culture where innovation thrives. Our remote‑first approach empowers you to work from anywhere in the United States while staying connected through virtual collaboration tools. We value work‑life balance, encourage open communication, and celebrate diversity. Our teams are empowered to take ownership, experiment, and drive results that matter.

Compensation & Benefits

We offer a competitive total rewards package that includes:

• Base salary range: $188,000 – $259,000 (commensurate with experience and qualifications).
• Performance‑based bonus structure tied to revenue growth, profitability, and customer satisfaction metrics.
• Equity or stock‑option opportunities to share in brighthush’s long‑term success.
• Comprehensive health, dental, and vision insurance plans.
• Retirement savings plan with company match.
• Paid time off, flexible work arrangements, and remote work stipend.
• Professional development budget and tuition reimbursement.
• Wellness programs, including mental health resources and fitness subsidies.

How to Apply

If you are a strategic, customer‑focused leader ready to drive growth and innovation at brighthush, we encourage you to apply today. Submit your resume and a cover letter outlining your relevant experience and why you are the ideal fit for this role.

brighthush is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, veteran status, or any other protected category under applicable federal, state, and local laws. brighthush is an E‑Verify employer.