Senior Customer Success Advisor – Enterprise Risk & GRC Leadership in AI‑Driven Cybersecurity at brighthush
About brighthush
brighthush is at the forefront of the cybersecurity revolution, harnessing artificial intelligence to deliver real‑time, quantified visibility into an organization’s security posture. Our mission is to empower enterprises worldwide to anticipate, understand, and mitigate risk before it becomes a threat. With a culture that values curiosity, collaboration, and continuous learning, brighthush is not just a company—it’s a community of forward‑thinking professionals dedicated to making the digital world safer.
Why Join brighthush?
At brighthush, you’ll be part of a high‑velocity, mission‑critical team that shapes the future of risk management. We offer:
- Competitive base salary plus performance‑based bonuses and equity opportunities.
- Generous paid time off, including vacation, sick leave, and personal days.
- Comprehensive health, dental, and vision plans for you and your family.
- 401(k) retirement plan with company match.
- Unlimited learning stipend for courses, certifications, and conferences.
- Flexible remote work across North and South America, with occasional on‑site collaboration in our vibrant hubs.
- Inclusive, collaborative culture that celebrates diversity and encourages innovation.
Position Overview
We are seeking a seasoned Senior Customer Success Advisor to lead the strategic partnership and success of our enterprise clients. In this role, you will own the entire customer lifecycle—from onboarding through renewal—ensuring that each client realizes maximum value from our AI‑driven risk platform. You will collaborate closely with sales, product, and engineering teams to translate customer insights into actionable product enhancements and market‑leading solutions.
Key Responsibilities
- Own Customer Success: Serve as the primary advocate for each enterprise account, driving adoption, engagement, and satisfaction.
- Manage Relationships: Build and maintain deep, trusted relationships with C‑suite executives, security leads, and operational stakeholders.
- Drive Metrics: Define, track, and report on key success metrics (NPS, CSAT, renewal rates, expansion revenue) and use data to inform strategy.
- Strategic Consulting: Provide expert guidance on vulnerability and exposure management, governance, risk, and compliance (GRC) frameworks, and technical risk communication.
- Project Leadership: Lead cross‑functional initiatives, ensuring timely delivery of projects, workshops, and training sessions.
- Product Feedback Loop: Capture and prioritize customer feedback, translating it into product roadmap enhancements.
- Thought Leadership: Represent brighthush at industry events, webinars, and white‑paper collaborations.
- Team Collaboration: Mentor junior success managers and contribute to the continuous improvement of the Customer Success organization.
Essential Qualifications
- Minimum 5 years of experience in risk consulting, management consulting, or customer success within the cybersecurity or technology sector.
- Proven track record managing large enterprise accounts (10+ CSMs, $10M+ ARR).
- Deep understanding of vulnerability and exposure management, GRC processes, and technical risk communication.
- Strong project management skills, with experience leading complex, multi‑stakeholder initiatives.
- Excellent communication and presentation skills, capable of speaking to both technical and executive audiences.
- Fluency in English; additional languages are a plus.
- Experience with Force Management, MEDDICC, and CTEM frameworks.
Preferred Qualifications
- Background in AI or data‑driven security solutions.
- Certifications such as CISSP, CISM, or PMP.
- Experience in a SaaS or subscription‑based business model.
- Prior exposure to the Latin American market or bilingual proficiency in Spanish/Portuguese.
Skills & Competencies
- Strategic Thinking: Ability to see the big picture and translate it into actionable plans.
- Analytical Acumen: Strong data literacy to interpret metrics and drive decisions.
- Relationship Building: Empathy, active listening, and influence across all levels.
- Adaptability: Thrive in a fast‑paced, evolving environment.
- Collaboration: Work seamlessly with sales, product, engineering, and marketing.
- Leadership: Mentor peers and inspire a culture of continuous improvement.
Career Growth & Learning Opportunities
At brighthush, we believe in investing in our people. As a Senior Customer Success Advisor, you will:
- Progress to Director or VP of Customer Success, shaping the global strategy.
- Lead cross‑functional initiatives that influence product direction and market positioning.
- Access to a dedicated learning budget for certifications, conferences, and advanced courses.
- Opportunity to mentor and coach junior team members, building a high‑performing success organization.
- Participate in internal hackathons and innovation labs to experiment with new ideas.
Work Environment & Culture
brighthush champions a culture of transparency, collaboration, and empowerment. Our remote-first model means you can work from anywhere in North or South America, while still enjoying:
- Weekly virtual town halls with leadership.
- Monthly hackathon events to foster creativity.
- Quarterly off‑site retreats to strengthen team bonds.
- Inclusive policies that celebrate diverse backgrounds and perspectives.
- Open feedback loops that encourage continuous improvement.
Compensation & Perks
We offer a competitive total rewards package that includes:
- Base salary commensurate with experience and market benchmarks.
- Performance‑based bonuses tied to customer success metrics.
- Equity options to share in the company’s growth.
- Health, dental, and vision insurance for you and your dependents.
- 401(k) plan with company match.
- Unlimited paid time off and flexible work arrangements.
- Learning stipend for professional development.
- Wellness programs, including virtual fitness classes and mental health resources.
Ready to Make an Impact?
If you are a strategic thinker with a passion for cybersecurity, a proven ability to manage enterprise relationships, and a desire to help organizations thrive in a complex risk landscape, we want to hear from you. Join brighthush and be part of a team that is redefining how the world perceives and manages security risk.