Dynamic Customer Onboarding Manager – German‑Speaking, Project‑Focused, Tech‑Savvy Leader for Global SaaS Solutions

About brighthush

brighthush is a forward‑thinking, global software‑as‑a‑service (SaaS) provider that empowers the leisure, attractions, and venue management industry with cutting‑edge digital solutions. Our mission is to transform the way venues operate, delight guests, and drive revenue through intuitive, data‑driven platforms. With a presence in over 30 countries and a portfolio of more than 1,200 clients, brighthush is at the forefront of innovation, blending industry expertise with a passion for technology.

Our culture is built on collaboration, continuous learning, and a relentless focus on customer success. We celebrate diversity, encourage creative problem‑solving, and reward initiative. Whether you’re a seasoned professional or just starting your career, brighthush offers a dynamic environment where your contributions matter and your growth is supported.

Why Join brighthush?

As a Customer Onboarding Manager, you’ll be the bridge between our cutting‑edge platform and the businesses that rely on it. You’ll shape the first impression of our product, ensuring that new customers feel confident, supported, and ready to achieve their goals. In return, brighthush offers:

• Competitive salary and performance‑based bonuses
• Generous paid time off and flexible holiday policy
• Extensive parental leave and family‑friendly benefits
• Health and wellness programs, including gym subsidies and mental health support
• Continuous learning budget for courses, certifications, and conferences
• Remote work flexibility with a fully equipped home office stipend
• Annual company retreats and team‑building events

Key Responsibilities

As the Customer Onboarding Manager, you will own the end‑to‑end onboarding journey for new clients, ensuring a smooth transition from sales to active usage. Your day‑to‑day tasks will include:

• Leading cross‑functional onboarding projects, coordinating with Sales, Product, Support, and Engineering teams.
• Configuring and customizing customer accounts to align with their unique operational workflows.
• Designing and delivering engaging training sessions—both live and recorded—tailored to different user personas.
• Creating comprehensive onboarding documentation, knowledge base articles, and best‑practice guides.
• Monitoring onboarding metrics (time‑to‑value, adoption rates, NPS) and reporting insights to senior leadership.
• Identifying and mitigating risks or roadblocks that could delay or derail the onboarding process.
• Acting as the primary point of contact for new customers during the first 90 days, ensuring satisfaction and retention.
• Collecting feedback to inform product enhancements and process improvements.
• Staying current on industry trends, competitor offerings, and emerging technologies to keep brighthush’s onboarding experience ahead of the curve.

Essential Qualifications

We’re looking for a candidate who brings a blend of technical acumen, project management expertise, and a passion for customer success:

• Fluency in German (required) and English (required) – written and spoken.
• Minimum 2 years of experience in customer onboarding, implementation, or a related customer‑facing role.
• Proven track record of managing complex projects with multiple stakeholders.
• Strong organizational skills and the ability to juggle competing priorities.
• Excellent communication skills, capable of translating technical concepts into clear, actionable guidance.
• Tech‑savvy mindset with a demonstrated ability to learn new systems quickly.
• Experience with SaaS platforms, CRM systems, or enterprise software is highly desirable.
• Customer‑centric mindset, with a genuine desire to help clients succeed.

Preferred Qualifications

While not mandatory, the following credentials will give you a competitive edge:

• Bachelor’s degree in Business, Information Technology, or a related field.
• Project Management Professional (PMP) or similar certification.
• Experience in the leisure, attractions, or venue management industry.
• Knowledge of data analytics tools (e.g., Tableau, Power BI) for reporting onboarding metrics.
• Previous remote work experience with a proven ability to collaborate virtually.
• Multilingual capabilities beyond German and English.

Key Skills & Competencies

Success in this role requires a blend of hard and soft skills:

• Project Management: Agile or Waterfall methodologies, task prioritization, risk assessment.
• Technical Proficiency: Familiarity with SaaS deployment, API integrations, and basic troubleshooting.
• Training & Coaching: Adult learning principles, instructional design, facilitation.
• Data‑Driven Decision Making: Ability to analyze onboarding KPIs and translate findings into actionable plans.
• Customer Advocacy: Empathy, active listening, and a proactive approach to problem resolution.
• Collaboration: Working seamlessly with cross‑functional teams in a distributed environment.
• Adaptability: Thriving in a fast‑paced, evolving SaaS landscape.
• Communication: Clear, concise, and persuasive written and verbal communication in German and English.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Onboarding Manager, you’ll have the chance to:

• Progress to a Senior Onboarding Lead or Customer Success Manager role.
• Take on strategic projects that influence product roadmap and customer experience.
• Lead cross‑departmental initiatives, such as global onboarding standardization or customer advocacy programs.
• Mentor junior onboarding specialists and share best practices across the organization.
• Participate in leadership development programs, including workshops, mentorship, and executive shadowing.
• Earn certifications in project management, customer success, or industry‑specific technologies.

Work Environment & Culture at brighthush

Our remote‑first culture empowers you to work from anywhere in Germany while staying connected to a vibrant, global team. We provide:

• State‑of‑the‑art collaboration tools (Slack, Microsoft Teams, Zoom, Notion).
• Regular virtual town halls, team‑building activities, and quarterly in‑person retreats.
• A culture of transparency, where ideas are welcomed and decisions are data‑driven.
• Inclusive policies that celebrate diverse backgrounds, perspectives, and life stages.
• An open‑door policy that encourages feedback and continuous improvement.

Compensation & Benefits

While specific figures vary based on experience, we offer a competitive base salary complemented by:

• Performance‑based bonuses tied to customer satisfaction and onboarding success metrics.
• Health insurance coverage, including dental and vision plans.
• Retirement savings plan with company match.
• Flexible work hours and a generous paid time off policy.
• Parental leave that exceeds statutory requirements.
• Annual professional development stipend for courses, certifications, and conferences.
• Wellness initiatives such as virtual fitness classes, mental health resources, and wellness allowances.

How to Apply

Ready to make a tangible impact on the success of our customers and the growth of brighthush? Submit your application through our career portal and join a team that values innovation, collaboration, and customer obsession.

Apply to this role now

Join brighthush – Where Your Expertise Drives Customer Success

As the Customer Onboarding Manager, you’ll be at the forefront of shaping how new clients experience our platform. Your blend of project management, technical insight, and customer‑centric mindset will ensure that every onboarding journey is seamless, efficient, and empowering. If you thrive in a fast‑paced, remote environment and are eager to grow alongside a global SaaS leader, we want to hear from you. Embark on a career where your contributions are celebrated, your growth is accelerated, and your impact is felt across the world’s most exciting venues.