Senior Customer Success Manager – Strategic Accounts & AI‑Driven Growth at brighthush

About brighthush

At brighthush, we’re redefining how brands harness data to fuel creative brilliance. Our cutting‑edge marketing analytics platform empowers teams across the globe to decode ad performance, uncover hidden insights, and leverage artificial intelligence to craft campaigns that resonate. With a mission to democratize data‑driven creativity, brighthush sits at the intersection of technology, marketing, and human ingenuity, delivering actionable intelligence that turns clicks into conversions and insights into strategy.

Why Join brighthush?

Working at brighthush means stepping into a culture that celebrates curiosity, collaboration, and continuous learning. We’re a fast‑moving, remote‑first organization that thrives on autonomy, transparency, and a shared commitment to customer success. As a Senior Customer Success Manager, you’ll be at the heart of our mission, shaping the experience of our most strategic partners and driving the adoption of AI‑powered insights that transform marketing outcomes.

Key Responsibilities

• Strategic Account Leadership: Own a portfolio of high‑value, enterprise‑level accounts, building deep, trust‑based relationships with C‑suite executives, marketing leaders, and data teams.
• Retention & Growth Champion: Develop and execute proactive retention strategies that keep churn low, while identifying upsell and cross‑sell opportunities that align with each client’s business objectives.
• Onboarding & Enablement: Lead complex onboarding journeys, ensuring seamless integration of our platform into clients’ existing tech stacks and workflows.
• Executive‑Level Advocacy: Serve as the primary point of contact for executive stakeholders, translating technical capabilities into strategic business value.
• Data‑Driven Insights: Collaborate with the Product and Data Science teams to surface actionable insights, create custom dashboards, and guide clients in leveraging AI to optimize creative strategy.
• Cross‑Functional Collaboration: Partner with Sales, Product, Marketing, and Support to deliver a unified, customer‑centric experience.
• Thought Leadership: Represent brighthush at industry events, webinars, and client workshops, positioning the brand as a trusted advisor in marketing analytics.
• Process & Tool Optimization: Continuously refine account management processes, adopt new tools, and share best practices across the Customer Success organization.

Essential Qualifications

• 3+ years of experience in performance marketing, customer success, account management, or client services within a B2B SaaS environment.
• Minimum of 2 years managing strategic, enterprise‑level accounts with a proven track record of driving retention and expansion.
• Demonstrated ability to conduct complex onboarding projects, integrating multiple data sources and ensuring smooth adoption.
• Strong communication skills, with the capacity to translate technical concepts into clear, business‑focused narratives for executives.
• Proficiency in AI and machine‑learning concepts, and a passion for applying these technologies to solve marketing challenges.
• Experience working with digital advertising platforms such as Meta, LinkedIn, TikTok, and YouTube, and familiarity with data‑integration tools like Roam and Runneth.
• High level of organization, analytical thinking, and a results‑oriented mindset.
• Fluency in English; additional languages are a plus.

Preferred Qualifications

• Background in data science, analytics, or a related technical field.
• Experience with AI‑driven marketing platforms or creative optimization tools.
• Prior exposure to the North American market, especially the United States and Canada.
• Strong project management skills, with experience using tools such as Asana, Jira, or Trello.
• Track record of leading cross‑functional initiatives that drive customer success metrics.

Key Skills & Competencies

• Strategic Thinking: Ability to see the big picture and align client goals with brighthush’s product roadmap.
• Relationship Building: Proven skill in cultivating long‑term partnerships with senior stakeholders.
• Data Literacy: Comfortable navigating large datasets, interpreting metrics, and deriving actionable insights.
• AI Fluency: Understanding of how AI models can be leveraged to enhance creative performance and marketing ROI.
• Problem‑Solving: Creative, analytical approach to troubleshooting and optimizing client journeys.
• Communication: Clear, concise, and persuasive communication across written, verbal, and visual mediums.
• Adaptability: Thrives in a fast‑paced, evolving environment, quickly learning new tools and processes.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. You’ll have access to:

• Mentorship from senior leaders in Customer Success, Product, and Engineering.
• Regular training sessions on the latest AI advancements, data analytics techniques, and industry best practices.
• Opportunities to lead high‑impact projects that shape the future of our platform.
• Clear career pathways to roles such as Director of Customer Success, VP of Strategic Partnerships, or Head of Product Marketing.
• Cross‑departmental exposure that broadens your skill set and prepares you for executive leadership.

Work Environment & Culture

brighthush is a fully remote, distributed team that values flexibility, autonomy, and a results‑driven mindset. Our culture is built on:

• Transparency: Open communication channels, regular all‑hands meetings, and a culture of feedback.
• Collaboration: Cross‑functional teams that work together to solve complex problems.
• Innovation: A commitment to staying ahead of industry trends and investing in cutting‑edge technology.
• Well‑being: Supportive policies that promote work‑life balance, including generous paid time off and mental health resources.
• Diversity & Inclusion: A diverse workforce that brings varied perspectives and drives creative solutions.

Compensation & Perks

While specific figures are tailored to experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with industry standards for senior customer success roles.
• Performance‑based bonuses tied to client retention, expansion, and satisfaction metrics.
• Equity options that allow you to share in the company’s long‑term success.
• Comprehensive health, dental, and vision insurance plans.
• Generous paid time off, including vacation, sick leave, and personal days.
• Flexible work hours and a fully remote setup with a stipend for home office equipment.
• Access to a global network of professionals and industry events.
• Continuous learning budget for courses, certifications, and conferences.

How to Apply

If you’re passionate about driving customer success through data, AI, and strategic partnership, we’d love to hear from you. Submit your application through our careers portal, and let’s explore how you can help shape the future of marketing analytics at brighthush.

Join brighthush and turn data into decisive action

At brighthush, you’ll be part of a mission‑driven team that transforms how brands think about performance marketing. Your expertise will directly influence the success of our most strategic partners, while you grow alongside a culture that values innovation, collaboration, and impact. Ready to make a difference? Apply today and become a key player in the next wave of AI‑powered marketing.