Senior Customer Success Manager – Strategic Client Engagement & Growth Leadership

About brighthush

brighthush is a forward‑thinking technology partner that empowers businesses to unlock their full potential through innovative cloud solutions, data analytics, and customer‑centric services. With a global footprint and a culture rooted in collaboration, transparency, and continuous improvement, we help our clients navigate digital transformation and achieve sustainable growth. As we expand our footprint, we are looking for a passionate and results‑driven Customer Success Manager to join our dynamic team and become the trusted advocate for our most valuable partners.

Why brighthush?

At brighthush, we believe that success is a shared journey. Our people are our greatest asset, and we invest heavily in their professional development, well‑being, and career progression. We offer:

• Competitive base salary plus performance‑based incentives
• Comprehensive health, dental, and vision plans
• Flexible work arrangements and generous paid time off
• Continuous learning budget and access to industry certifications
• Inclusive, collaborative, and high‑energy work environment

Key Responsibilities

As a Customer Success Manager at brighthush, you will be the single point of contact for a portfolio of high‑value clients. Your role will blend strategic account management with operational excellence to drive customer satisfaction, retention, and expansion.

• Client Relationship Building: Establish and nurture long‑term relationships with key stakeholders, becoming the trusted advisor for all business and technical initiatives.
• Account Planning & Execution: Develop comprehensive Business Account Manuals (BAMs) for each client, outlining service scopes, SLAs, escalation paths, and success metrics. Distribute these documents to field teams, call centers, logistics, and client service personnel.
• Contract & Billing Oversight: Review customer contracts in detail to understand obligations, renewal dates, and upsell opportunities. Monitor billing queues daily to ensure accuracy and resolve disputes promptly.
• Escalation Management: Act as the primary escalation point for service‑related issues, coordinating cross‑functional teams to deliver timely resolutions and maintain service quality.
• Regular Engagement: Schedule and conduct recurring meetings (weekly, bi‑weekly, or monthly) with each client. Prepare and distribute meeting minutes, action items, and follow‑ups. Ensure a professional virtual presence during video conferences.
• Performance Analysis & Recommendations: Review monthly performance reports, identify trends, and propose actionable improvements to enhance efficiency and customer satisfaction.
• Business Development: Identify and present new brighthush services that align with client needs, driving revenue growth and deepening partnership.
• Cross‑Functional Collaboration: Work closely with Sales, Product, Engineering, and Support teams to align on client goals and deliver seamless experiences.
• Continuous Improvement: Participate in process reviews, share best practices, and contribute to the evolution of our customer success framework.
• Other Duties: Perform any additional responsibilities as assigned to support the broader success organization.

Essential Qualifications

• Bachelor’s degree in Business, Marketing, Information Technology, or a related field.
• Minimum of 5 years’ experience in customer success, account management, or a client‑facing role within the technology or SaaS industry.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and familiarity with CRM platforms (e.g., Salesforce, HubSpot).
• Strong organizational skills: adept at time management, prioritization, and multitasking in a fast‑paced environment.
• Excellent written and verbal communication skills, with the ability to translate complex technical concepts into clear, actionable insights.
• Demonstrated ability to build rapport with senior executives and cross‑functional teams.
• Experience managing service contracts, SLAs, and billing processes.
• Proactive problem‑solving mindset and a customer‑first attitude.

Preferred Qualifications

• Experience in the logistics, supply chain, or manufacturing sectors.
• Knowledge of cloud platforms (AWS, Azure, GCP) and data analytics tools.
• Certifications such as Certified Customer Success Manager (CCSM) or Project Management Professional (PMP).
• Fluency in additional languages (e.g., Spanish, Mandarin) is a plus.
• Track record of driving upsell or cross‑sell initiatives that resulted in measurable revenue growth.

Skills & Competencies

• Strategic Thinking: Ability to see the big picture and align client goals with brighthush’s product roadmap.
• Analytical Acumen: Proficiency in data analysis to derive insights from performance metrics.
• Project Management: Skilled at coordinating multiple initiatives, setting timelines, and ensuring deliverables.
• Emotional Intelligence: Empathy, active listening, and conflict resolution skills to manage client expectations.
• Adaptability: Comfortable navigating change and ambiguity in a rapidly evolving tech landscape.
• Team Collaboration: Strong interpersonal skills to work effectively with cross‑functional teams.

Career Growth & Learning Opportunities

At brighthush, we are committed to your professional development. As a Customer Success Manager, you will:

• Progress to senior or director roles within the Customer Success organization.
• Lead strategic account initiatives and mentor junior team members.
• Participate in leadership training programs and industry conferences.
• Earn certifications and advanced training in customer success, data analytics, or cloud technologies.
• Contribute to product strategy by feeding client insights back to the product team.

Work Environment & Culture

Our culture is built on trust, innovation, and a shared commitment to excellence. You’ll find:

• A collaborative, flat‑hierarchy structure that encourages open communication.
• Regular hackathons, knowledge‑sharing sessions, and cross‑team workshops.
• Flexible work hours and remote‑first policies that support work‑life balance.
• Inclusive hiring practices and a diverse workforce that reflects the communities we serve.
• Recognition programs that celebrate individual and team achievements.

Compensation & Benefits

While specific figures vary by location and experience, brighthush offers:

• Competitive base salary aligned with industry standards.
• Performance‑based bonuses tied to client satisfaction, retention, and revenue growth.
• Health, dental, and vision insurance plans.
• Retirement savings plan with company match.
• Paid time off, sick leave, and parental leave.
• Flexible work arrangements and remote‑work options.
• Professional development budget and tuition reimbursement.
• Employee wellness programs, including gym memberships and mental health resources.

How to Apply

Ready to take the next step in your career and help our clients thrive? Submit your resume and a cover letter outlining why you’re the ideal fit for the Customer Success Manager role at brighthush. We look forward to exploring how your expertise can drive success for both our clients and our organization.

Equal Opportunity Employer

brighthush is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic under applicable law.

AI‑Assisted Hiring

brighthush uses advanced AI tools to streamline the hiring process and ensure a fair, efficient evaluation of candidates. All final hiring decisions are made by our human recruiting team. If you have any questions or concerns about this process, please let us know during your application.

E‑Verify Participation

brighthush participates in the E‑Verify program to confirm the identity and employment eligibility of all new employees. For more information, please visit .