Strategic Head of Inside Sales & Customer Experience – Driving Growth, Data‑Driven Leadership, and Exceptional Client Journeys

About brighthush

brighthush is a forward‑thinking technology partner that transforms how brands connect with their customers. With a portfolio of high‑growth consumer brands, we design and operate centralized customer‑facing functions that blend cutting‑edge technology, data science, and world‑class talent. Our mission is to create seamless, personalized experiences that turn first‑time buyers into lifelong advocates. As a remote‑first organization, we empower our teams to work from anywhere in the United States while fostering a culture of collaboration, continuous learning, and innovation.

Why Join brighthush?

At brighthush, you’ll be part of a dynamic, high‑velocity environment where your ideas shape the future of customer engagement. We invest heavily in professional development, provide access to the latest sales and customer experience tools, and celebrate every win—big or small. If you’re a seasoned sales leader who thrives on data, loves building high‑performing teams, and is passionate about delivering world‑class customer experiences, brighthush is the place for you.

Position Overview

We are seeking an experienced, visionary Head of Inside Sales & Customer Experience to lead our inside sales organization and elevate the customer journey across all touchpoints. In this senior‑level role, you will own the strategy, execution, and continuous improvement of our inside sales pipeline, customer support, and contact center operations. You will partner with product, marketing, and data science teams to align sales initiatives with brand objectives and customer expectations.

Key Responsibilities

• Strategic Leadership: Define and execute a comprehensive inside sales and customer experience strategy that aligns with brighthush’s growth goals and brand values.
• Team Building & Development: Recruit, coach, and retain a high‑performing team of inside sales representatives, customer success managers, and contact center agents. Foster a culture of accountability, continuous improvement, and professional growth.
• Process & Technology Optimization: Oversee the design, implementation, and refinement of sales processes, CRM workflows, IVR systems, and AI‑driven tools to maximize efficiency and customer satisfaction.
• Data‑Driven Decision Making: Leverage analytics to monitor key performance indicators (KPIs), forecast revenue, and identify opportunities for upsell, cross‑sell, and churn reduction.
• Customer Experience Management: Own the end‑to‑end customer journey, ensuring consistent, high‑quality interactions across all channels. Implement feedback loops and continuous improvement initiatives.
• Collaboration & Stakeholder Management: Work closely with marketing, product, finance, and operations to align sales strategies with broader business objectives.
• Budget & Resource Management: Develop and manage the inside sales and customer experience budget, ensuring optimal allocation of resources and ROI.
• Compliance & Risk Management: Ensure all sales and customer engagement activities comply with industry regulations, data privacy laws, and internal policies.

Essential Qualifications

• Minimum of 10 years of phone‑based inside sales experience, with at least 5 years in a senior leadership role.
• Proven track record of building and scaling inside sales teams of 30+ employees.
• Strong B2C background, ideally within the technology or consumer goods sectors.
• Demonstrated success in driving revenue growth, improving sales cycle efficiency, and enhancing customer satisfaction metrics.
• Hands‑on experience with CRM platforms (e.g., Salesforce, HubSpot), IVR systems, and AI‑powered sales tools.
• Exceptional analytical skills, with the ability to translate data into actionable insights.
• Excellent communication, negotiation, and stakeholder management skills.
• Bachelor’s degree in Business, Marketing, or a related field; MBA or advanced sales certifications are a plus.

Preferred Qualifications

• Experience leading inside sales and customer experience functions for a rapidly scaling tech company.
• Familiarity with subscription‑based revenue models and recurring revenue metrics.
• Knowledge of advanced AI and machine learning applications in sales and customer service.
• Experience managing remote or distributed teams across multiple time zones.
• Strong understanding of data privacy regulations (GDPR, CCPA) and best practices for data‑driven sales.

Core Skills & Competencies

• Strategic Thinking: Ability to develop long‑term plans that align with business objectives.
• Leadership & Coaching: Proven ability to inspire, mentor, and develop high‑performing teams.
• Data Literacy: Proficiency in interpreting sales analytics and translating them into actionable strategies.
• Customer‑Centric Mindset: Passion for delivering exceptional customer experiences at every touchpoint.
• Technology Savvy: Comfortable adopting and optimizing new sales and customer experience technologies.
• Change Management: Skilled at driving organizational change and fostering a culture of continuous improvement.
• Communication: Strong written and verbal communication skills, with the ability to present complex ideas clearly.

Career Growth & Learning Opportunities

At brighthush, we believe that learning is a lifelong journey. As Head of Inside Sales & Customer Experience, you will:

• Lead cross‑functional initiatives that expose you to product development, marketing strategy, and data science.
• Participate in executive leadership meetings, shaping the strategic direction of the company.
• Access to a curated learning platform that offers courses in sales strategy, AI, leadership, and more.
• Mentorship from senior leaders and opportunities to coach emerging talent within the organization.
• Potential to transition into broader roles such as Chief Revenue Officer or VP of Customer Experience.

Work Environment & Culture

brighthush thrives on a culture of transparency, collaboration, and innovation. Our remote‑first model means you can work from anywhere in the United States while staying connected through:

• Weekly all‑hands video calls and monthly town halls.
• Real‑time collaboration tools (Slack, Microsoft Teams, Asana).
• Quarterly virtual retreats and team‑building activities.
• Open‑door policy that encourages feedback and idea sharing at all levels.

Compensation & Benefits

We offer a competitive total rewards package that includes:

• Base salary range: USD 180,000 – 200,000 per year.
• Performance‑based bonus structure tied to revenue targets and customer satisfaction metrics.
• Equity options to share in the company’s long‑term success.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) plan with company match.
• Generous paid time off (PTO) and flexible work schedule.
• Professional development stipend and access to industry conferences.
• Wellness programs, including virtual fitness classes and mental health resources.

How to Apply

If you are ready to lead a high‑impact inside sales and customer experience organization, drive measurable growth, and shape the future of customer engagement at brighthush, we want to hear from you. Submit your resume and a cover letter detailing your relevant experience and why you’re the perfect fit for this role.

We look forward to exploring how your expertise can help us elevate the customer experience and accelerate our growth trajectory.