Senior Enterprise Customer Success Manager – Driving Growth, Adoption, and Strategic Partnerships for Global SaaS Solutions at brighthush

About brighthush

brighthush is a trailblazing B2B SaaS platform that harnesses the power of no‑code and generative AI to automate reconciliations, streamline financial operations, and unlock unprecedented efficiency for enterprises worldwide. With a mission to democratize advanced technology, brighthush empowers finance teams to focus on strategy rather than repetitive tasks, delivering measurable ROI and a competitive edge to our clients.

Founded on the principles of innovation, customer obsession, and data‑driven decision making, brighthush has rapidly grown from a niche fintech startup to a global leader in AI‑powered financial automation. Our product suite is built on a robust, scalable architecture that integrates seamlessly with leading ERP, ERP, and accounting systems, ensuring a frictionless experience for users across industries.

At brighthush, we celebrate diversity, foster continuous learning, and champion a culture of collaboration. Whether you’re a seasoned professional or an ambitious newcomer, you’ll find a supportive environment that rewards creativity, initiative, and a passion for delivering exceptional customer value.

Role Overview

As a Senior Enterprise Customer Success Manager, you will be the trusted advisor for our most strategic, high‑value accounts. You will partner with C‑suite executives, finance leaders, and technical teams to ensure our platform delivers maximum business impact, drives adoption, and identifies expansion opportunities. Your analytical mindset, commercial acumen, and executive presence will be critical in shaping the long‑term success of both our customers and brighthush.

Key Responsibilities

• Account Leadership: Own a portfolio of enterprise accounts, serving as the primary point of contact for all customer success initiatives.
• Strategic Planning: Develop and execute quarterly business reviews (QBRs), adoption roadmaps, and renewal strategies that align with each client’s business objectives.
• Product Adoption & Enablement: Drive user adoption through training, workshops, and best‑practice sharing, ensuring customers realize the full value of our platform.
• Expansion & Upsell: Identify and quantify expansion opportunities, including new product modules, additional seats, and cross‑sell initiatives, and collaborate with Sales to close deals.
• Customer Advocacy: Champion customer success stories, gather feedback, and translate insights into product enhancements and roadmap priorities.
• Data‑Driven Insights: Leverage CRM and analytics tools to monitor health scores, usage metrics, and churn risk, and proactively address potential issues.
• Cross‑Functional Collaboration: Work closely with Product, Engineering, Marketing, and Support to ensure a seamless customer experience and timely resolution of escalations.
• Thought Leadership: Represent brighthush at industry events, webinars, and conferences, positioning the company as a thought leader in AI‑powered financial automation.

Essential Qualifications

• Bachelor’s degree in Business Administration, Marketing, Engineering, Finance, or a related field.
• Minimum of 4 years of experience in Customer Success, Technical Account Management, or Solution Consulting within a SaaS environment.
• Proven track record of managing enterprise customer relationships and driving adoption of complex software solutions.
• Strong commercial acumen with the ability to articulate ROI, build business cases, and influence executive stakeholders.
• Exceptional communication skills in English (both written and verbal) with an executive presence.
• Analytical mindset with proficiency in CRM systems (e.g., Salesforce, HubSpot) and data analytics tools.
• Demonstrated ability to work independently in a remote setting while maintaining high levels of collaboration and accountability.

Preferred Qualifications

• Experience in the financial services or accounting industry, particularly with reconciliation or financial automation solutions.
• Knowledge of generative AI, no‑code platforms, or related emerging technologies.
• Background in consulting or professional services, providing strategic guidance to enterprise clients.
• Fluency in Spanish (or other languages) is a plus for our Latin American market.
• Certified Customer Success Manager (CCSM) or similar credentials.

Skills & Competencies

• Strategic Thinking & Visionary Leadership
• Customer‑Centric Mindset with a passion for delivering measurable outcomes
• Data‑Driven Decision Making and KPI Ownership
• Strong Negotiation & Influencing Skills
• Project Management & Execution Excellence
• Adaptability & Resilience in a fast‑paced, evolving environment
• Team Collaboration & Cross‑Functional Alignment

Career Growth & Learning Opportunities

At brighthush, your career trajectory is designed to accelerate. As a Senior Enterprise Customer Success Manager, you will:

• Progress to a Director of Customer Success role, overseeing a global team and shaping the company’s customer strategy.
• Lead initiatives that influence product development, go‑to‑market strategies, and industry partnerships.
• Participate in leadership development programs, mentorship, and executive coaching.
• Attend industry conferences, workshops, and training sessions to stay ahead of emerging trends in AI, fintech, and SaaS.
• Benefit from a tuition reimbursement program that supports advanced certifications, graduate degrees, or specialized courses.

Work Environment & Company Culture

brighthush thrives on a culture of transparency, innovation, and empowerment. Our remote-first model allows you to work from anywhere in Argentina while staying connected through:

• Weekly virtual town halls and cross‑departmental syncs.
• Collaborative tools such as Slack, Microsoft Teams, and Asana.
• Flexible working hours that respect work‑life balance.
• Regular virtual team‑building events, hackathons, and wellness challenges.
• A commitment to diversity, equity, and inclusion, ensuring every voice is heard and valued.

Compensation & Benefits

While specific figures are tailored to experience and market conditions, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with industry standards for senior customer success roles.
• Performance‑based bonuses tied to customer retention, expansion, and adoption metrics.
• Equity or stock‑option plans that align your success with the company’s growth.
• Comprehensive health, dental, and vision insurance for you and your dependents.
• Generous paid time off, including vacation, sick leave, and personal days.
• Professional development stipend and tuition reimbursement for relevant courses or certifications.
• Wellness programs, including virtual fitness classes, mental health resources, and ergonomic support.
• Annual company retreats and social events to foster community and collaboration.

How to Apply

If you are a strategic thinker with a passion for driving enterprise customer success and a desire to shape the future of AI‑powered financial automation, we want to hear from you. Submit your application through the link below, and let’s explore how you can make an impact at brighthush.

Apply to this role at brighthush

Join brighthush – Where Innovation Meets Impact

At brighthush, you’ll be part of a mission‑driven team that is redefining how enterprises manage financial operations. Your expertise will help clients unlock new efficiencies, reduce costs, and accelerate growth. If you’re ready to take your career to the next level, bring your passion for customer success, and thrive in a culture that rewards bold ideas, apply today and become a key player in our success story.