Senior Customer Success Manager – Technical Account Manager & Procurement Transformation Lead for Enterprise AI Solutions at brighthush

About brighthush

brighthush is redefining how enterprises procure the goods and services they need to stay ahead in a fast‑moving world. Our AI‑powered platform blends human insight with intelligent agents, orchestrating procurement across teams, tools, and suppliers to unlock unprecedented speed, transparency, and cost savings. By seamlessly integrating with existing ERP, HRIS, CLM, GRC, and workflow systems, brighthush empowers organizations to transform B2B purchasing from a siloed, manual process into a strategic, data‑driven engine of innovation.

Our customers are the world’s most influential enterprises spanning technology, finance, consumer goods, healthcare, and aerospace. Together, they have saved over $8 billion and processed more than $500 billion in spend through brighthush. Our team is built from product leaders at leading tech firms and former procurement executives from top healthcare, pharmaceutical, hospitality, financial, and aerospace organizations. This blend of deep industry knowledge and cutting‑edge technology fuels our mission to make procurement smarter, faster, and more collaborative.

Backed by leading venture capital firms, brighthush has raised $371 million, most recently at a $2.2 billion valuation. We have been honored by Forbes Fintech 50, Fast Company’s Most Innovative Companies, Inc. Best in Business, and LinkedIn Top Startups. These accolades reflect our relentless focus on delivering tangible value to customers while fostering a culture of innovation and growth.

Role Overview

We are seeking a seasoned Senior Customer Success Manager—equivalent to a Technical Account Manager—to champion the success of our rapidly expanding enterprise customer base across all industries. In this role, you will partner with sales, implementation, engineering, and product teams while engaging a diverse array of customer stakeholders. Your mission will be to guide customers through a transformative procurement journey, delivering immediate value and long‑term efficiency through product adoption, enablement, and strategic advisory.

Ideal candidates thrive as product experts, enjoy creative problem‑solving, and are excited to collaborate with a world‑class team and high‑profile customers across technology, finance, and creative sectors.

Key Responsibilities

• Drive Procurement Success: Lead the adoption and optimization of brighthush’s platform for our largest customers, ensuring they achieve measurable business outcomes.
• Outcome‑Based Partnership: Define clear, quantifiable customer goals and partner with stakeholders to deliver those outcomes on a continuous basis.
• Trusted Advisory Role: Act as a procurement thought partner, educating customers on best practices, platform capabilities, and industry trends.
• Champion Identification: Build relationships with key business stakeholders across Procurement, Finance, Legal, IT/Security, and Privacy/Compliance teams.
• Customer Engagement & Satisfaction: Maintain high levels of engagement, adoption, and loyalty, using data‑driven insights to anticipate needs and mitigate risks.
• Health & Risk Management: Monitor customer health scores, adoption metrics, and risk indicators to proactively address potential churn.
• Product & Engineering Collaboration: Translate business requirements into product enhancements, working closely with product and engineering to shape the roadmap.
• Enablement & Training: Train and empower customers to become product specialists, fostering self‑sufficiency and reducing support overhead.
• Renewal & Growth: Partner with the renewals team to achieve target Gross Revenue Retention (GRR) and identify upsell opportunities.
• Post‑Implementation Support: Own the technical health of the client post‑implementation, providing hands‑on support for product adoption and enablement.
• Process Improvement: Continuously refine Customer Success assets, processes, and playbooks to elevate the overall customer experience.

Essential Qualifications

• 8+ years of experience in customer‑facing roles such as Customer Success, Technical Account Management, or Strategic Consulting within B2B SaaS environments.
• Proven track record of managing complex, high‑value enterprise accounts and driving adoption at scale.
• Hands‑on experience with SaaS implementation, onboarding, and post‑go‑live support.
• Deep understanding of procurement, sourcing, or vendor management processes, and familiarity with ERP (e.g., Netsuite, Coupa), HRIS (e.g., Workday), CLM, GRC, JIRA, ServiceNow, and other workflow tools.
• Exceptional interpersonal and communication skills, with the ability to build trust and rapport quickly with C‑suite executives and cross‑functional teams.
• Strong project management capabilities, adept at juggling multiple priorities and delivering results in a dynamic environment.
• Creative problem‑solver who pays meticulous attention to detail while maintaining a big‑picture perspective.
• Process‑oriented mindset, comfortable mapping workflows, designing conditional logic, and driving efficiency improvements.
• Proactive team player who identifies gaps, takes ownership, and is willing to dive in wherever needed—whether that’s customer Apply for this job