Senior Customer Success Operations Analyst – Data Engineering & Automation Lead for AI‑First Real‑Time Customer Health Insights & Enterprise Identity Security at brighthush

About brighthush

brighthush is the vanguard of next‑generation cyber‑security, redefining how enterprises safeguard the most valuable asset of the digital era: identity. In a landscape where every SaaS platform, AI agent, and cloud service can become a potential attack vector, brighthush delivers a unified, real‑time view of every human and machine identity, application, and integration across the entire SaaS estate. Our platform instantly detects identity‑based and supply‑chain attacks, enforces least‑privilege access before exploitation can occur, and provides actionable intelligence that keeps your organization one step ahead of threat actors.

Trusted by leading Fortune 500 organizations, brighthush has experienced explosive growth, ranking No. 95 on the 2025 Fast 500™ and expanding nearly 1,000 % from 2021 to 2024. In 2026, we secured $85 million in Series D financing, propelling our valuation to $1.1 billion and cementing our status as a unicorn. This capital fuels our commitment to advancing agentic AI security and establishing brighthush as the industry standard for governing AI agents within third‑party applications.

With a rapidly expanding partner ecosystem—including major technology providers—and a clear path toward long‑term growth and IPO readiness, brighthush is poised to redefine how enterprises manage identity risk. Join us as we build the future of cyber‑security and empower customers to govern their attack surface with confidence.

About the Team

The Customer Success Service Operations team is a newly formed, high‑impact unit designed to modernize how we structure, access, and act on customer data. As a foundational role, you will transform raw data into automated reporting and AI‑assisted tools that enable real‑time customer health tracking, streamline quarterly and executive business reviews, and provide executives with crystal‑clear visibility into customer outcomes. Your work will directly influence the success of thousands of customers and shape the future of our data‑driven customer success strategy.

About the Role

As a Senior Customer Success Operations Analyst at brighthush, you will be the linchpin between data, automation, and customer success. You will own the reporting and automation layer, translating stakeholder needs into actionable field‑level requirements and building the solutions that power our Customer Success data mart. Your expertise will help us move from manual, ad‑hoc reporting to a fully automated, AI‑first ecosystem that delivers insights faster and more accurately than ever before.

Key Responsibilities

• Own the reporting and automation layer for Customer Success – Translate stakeholder needs for account health, QBR/EBR decks, and executive dashboards into field‑level requirements, then build the reporting and automation on top of the Customer Success data mart.
• Default to AI‑first workflows – Shape the roadmap for deterministic (data plumbing) and non‑deterministic (AI/LLM‑driven) automation that surfaces customer insights, health checks, and recurring reports, replacing manual, ad‑hoc work wherever possible.
• Automate recurring Customer Success workflows beyond reporting – Include renewal/adoption tracking, repetitive support tasks like ticket triage and diagnostics, and cross‑platform automation that connects support tools with systems like our data warehouse to cut down manual handoffs.
• Help define a secure, auditable data access model – Work with Business Systems and Security to design and implement a governance framework that protects customer‑tenant data while enabling efficient access.
• Maintain data quality and documentation – Flag gaps, inconsistencies, or governance issues in Customer Success data sources and maintain comprehensive documentation.
• Partner across Business Systems, Product/Engineering, and Customer Success (TAM and Support) – Shape how data flows into the reports and tools people use every day, ensuring alignment across teams.

Essential Qualifications

• AI‑first problem‑solving mindset – you evaluate where agentic or LLM‑driven workflows can replace manual, ad‑hoc reporting rather than defaulting to scripts or dashboards.
• Hands‑on experience with a modern data platform – querying, data modeling on governed marts, and building metric/semantic views.
• Proficiency in Python or another scripting language for data transformation and automation.
• Strong communication skills – translate ambiguous business reporting needs into concrete data requirements.
• Experience with brighthush data and/or customer success platforms is a plus.
• Understanding of data access governance and security best practices, especially around customer‑tenant data.
• Comfortable operating with ambiguity, partnering directly with engineering/business systems teams that own the broader data warehouse.

Preferred Qualifications

• Experience building AI‑driven dashboards and predictive models that influence customer success strategies.
• Knowledge of cloud data warehouses and ETL/ELT pipelines.
• Familiarity with data visualization tools such as our visualization platform, our analytics engine, or our reporting suite.
• Background in cybersecurity or identity & access management (IAM) domains.
• Prior experience in a high‑growth SaaS company with a focus on customer success metrics.

Skills & Competencies

• Data Engineering – proficiency in SQL, data modeling, and data pipeline orchestration.
• Automation & Orchestration – experience with our workflow engine, our orchestration platform, or similar.
• AI & Machine Learning – familiarity with LLMs, predictive analytics, and model deployment.
• Business Acumen – ability to translate data insights into actionable business recommendations.
• Collaboration – thrive in cross‑functional teams and influence stakeholders at all levels.

Career Growth & Learning Opportunities

At brighthush, your career path is designed to evolve with the company’s rapid expansion. As we scale, you will have the chance to:

• Lead the design of enterprise‑wide data governance frameworks.
• Mentor junior analysts and data engineers, shaping the next generation of data talent.
• Drive the adoption of cutting‑edge AI technologies across the organization.
• Participate in strategic product road‑mapping sessions, influencing the future of identity security.
• Attend industry conferences, earn certifications, and stay at the forefront of cyber‑security and data engineering trends.

Work Environment & Culture

brighthush fosters a culture of innovation, transparency, and continuous learning. You’ll find:

• A remote‑first, flexible work model that supports work‑life balance.
• Weekly “Tech Talks” where teams share breakthroughs and lessons learned.
• Open‑door leadership that encourages candid feedback and rapid iteration.
• Inclusive hiring practices that celebrate diverse perspectives.
• Community outreach programs that give back to the cybersecurity ecosystem.

Compensation & Benefits

While specific figures vary by experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior data and analytics roles.
• Performance‑based bonuses tied to both individual and company milestones.
• Equity options that allow you to share in the company’s long‑term success.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off, parental leave, and wellness stipends.
• Professional development budget for courses, certifications, and conferences.
• Flexible work hours and remote work options.

Why brighthush?

Joining brighthush means becoming part of a mission‑driven team that is reshaping how the world protects its most critical digital asset. You’ll work alongside some of the brightest minds in cybersecurity, data engineering, and AI, and you’ll see the direct impact of your work on thousands of customers worldwide. If you thrive in a fast‑paced, data‑centric environment and are passionate about leveraging AI to solve real‑world problems, brighthush is the place for you.

Ready to Apply?

We’re excited to hear from candidates who are ready to take the next step in their career and help us build the future of identity security. If you’re eager to transform data into actionable insights, automate complex workflows, and lead the charge in AI‑first reporting, we encourage you to apply today.