Senior Customer Success Outcomes Analyst – Data‑Driven Growth Strategist & Revenue Optimization Champion Driving Customer Retention for brighthush’s Innovative SaaS Platform

About brighthush

brighthush is a trailblazer in the construction technology arena, turning raw project data into crystal‑clear, actionable insights that empower teams to deliver projects on time, on budget, and with uncompromised quality. Our AI‑powered SaaS platform blends industry‑specific expertise with cutting‑edge analytics, transforming raw numbers into stories that guide decision‑makers, streamline workflows, and unlock new revenue streams. As a fully remote, high‑velocity organization, we champion autonomy, transparency, and a culture of continuous experimentation, ensuring every team member can innovate and impact the future of construction technology.

Why Join brighthush?

When you become part of brighthush, you’re not just filling a role—you’re shaping the future of construction technology. We offer:

• Remote‑First Flexibility: Work from anywhere in the U.S. with a supportive, distributed team that values results over hours.
• Flat Hierarchy & Rapid Impact: Your ideas move quickly from concept to execution, and your work directly influences product strategy and customer outcomes.
• Inclusive Culture: A diverse workforce that celebrates different perspectives, fostering an environment where every voice is heard.
• Continuous Learning: Hackathons, innovation labs, and industry conferences are fully reimbursed, ensuring you stay at the cutting edge of data science and SaaS.
• Competitive Compensation & Equity: We reward performance with a robust salary, bonus structure, and stock‑option eligibility.
• Comprehensive Benefits: Health, dental, vision, 401(k) matching, paid time off, wellness programs, and a remote work stipend keep you and your family thriving.

Role Overview

As a Senior Customer Success Outcomes Analyst, you will be the analytical engine behind our customer success organization. Your insights will drive revenue growth, improve customer health, and shape the product roadmap. You will partner with Product, Sales, Engineering, and Customer Success teams to ensure our customers extract maximum value from the brighthush platform.

What You’ll Do

• Design & Own Impactful Dashboards: Build interactive, self‑service dashboards that provide real‑time visibility into customer health, renewal probabilities, and revenue leakage.
• Deep‑Dive Customer Usage: Conduct thorough analyses of usage patterns, identifying upsell, cross‑sell, and churn‑prevention opportunities.
• Collaborate with Customer Success Managers: Translate data into actionable plans that elevate the customer experience and drive retention.
• Lead Data Quality Initiatives: Champion data accuracy, consistency, and integrity across all analytics pipelines.
• Advise Leadership: Provide insights on KPIs and strategic initiatives that influence product development and go‑to‑market strategies.
• Mentor Junior Analysts: Share best practices, foster a culture of data literacy, and guide the next generation of analysts.
• Drive Thought Leadership: Present findings to executive leadership, translating complex data into clear, actionable recommendations.

Key Responsibilities

• Dashboard Development & Maintenance: Build interactive, self‑service dashboards that track customer health scores, renewal probabilities, and revenue leakage.
• Health Flag Evaluation: Analyze health flags and early warning signals, translating them into actionable insights for the Customer Success team.
• Data Querying & Modeling: Write complex SQL queries, develop data models, and orchestrate ETL processes using brighthush’s data stack.
• Insight Generation: Produce regular reports and ad‑hoc analyses that uncover trends, forecast revenue, and identify high‑value opportunities.
• Stakeholder Collaboration: Work closely with Product, Sales, and Engineering to align analytics with business objectives and product enhancements.
• Data Quality & Governance: Champion data quality initiatives, establishing validation rules, and ensuring compliance with data governance standards.
• Thought Leadership: Present findings to executive leadership, translating complex data into clear, actionable recommendations.

Essential Qualifications

• Minimum of 3 years of experience in SaaS customer success analytics, revenue analytics, or business intelligence.
• Bachelor’s degree in Data Science, Statistics, Computer Science, Business Analytics, or a related field (or equivalent professional experience).
• Advanced proficiency in SQL, including complex joins, window functions, and performance tuning.
• Hands‑on experience with brighthush’s data integration and analytics platform.
• Strong analytical mindset with a proven track record of turning data into actionable business insights.
• Excellent communication skills—both written and verbal—capable of presenting technical findings to non‑technical stakeholders.
• Demonstrated ability to work independently in a remote environment, managing multiple priorities and meeting deadlines.

Preferred Qualifications

• Experience with conversation analytics platforms or similar SaaS products.
• Knowledge of advanced analytics tools such as Python, R, or Tableau.
• Familiarity with revenue recognition principles and subscription billing models.
• Experience in the construction technology sector or a related B2B SaaS industry.
• Advanced data modeling skills, including dimensional modeling and data warehousing best practices.
• Proficiency in Python or R for statistical analysis and automation.

Skills & Competencies

• Data Visualization & Storytelling
• Revenue Forecasting & Modeling
• Customer Health & Churn Analysis
• SQL & Database Management
• ETL & Data Pipeline Orchestration
• Data Quality & Governance
• Cross‑Functional Collaboration
• Problem Solving & Critical Thinking
• Project Management & Prioritization

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the data you analyze. As a Senior Analyst, you’ll have the chance to:

• Lead cross‑functional initiatives that shape product strategy and customer success frameworks.
• Mentor junior analysts, fostering a culture of continuous learning and data literacy.
• Participate in hackathons and innovation labs that push the boundaries of AI and analytics.
• Attend industry conferences, webinars, and training sessions—fully reimbursed by brighthush.
• Progress into leadership roles such as Analytics Manager, Director of Customer Success Analytics, or VP of Data Science.

Work Environment & Culture at brighthush

We’re a fully remote, high‑velocity team that values autonomy, transparency, and collaboration. Our culture is built on:

• Flexibility: Choose your own hours and work from anywhere in the U.S. (Austin, TX, is our primary hub).
• Innovation: A flat hierarchy that encourages experimentation and rapid iteration.
• Inclusivity: A diverse workforce that celebrates different perspectives and backgrounds.
• Well‑being: Comprehensive health, dental, and vision plans, plus a generous paid time off policy.
• Community: Monthly virtual coffee chats, quarterly all‑hands meetings, and a vibrant Slack community.

Compensation & Benefits

• Salary Range: USD 129,600 – 178,200 per year, commensurate with experience.
• Bonus & Equity: Performance‑based bonus and stock‑option eligibility.
• 401(k) Matching: 100% match up to 4% of your salary.
• Tuition Reimbursement: Up to $5,000 annually for professional development courses.
• Health & Wellness: Full medical, dental, and vision coverage; mental health resources.
• Paid Time Off: 20 days of PTO, plus 10 paid holidays.
• Remote Work Stipend: Monthly allowance for home office setup.
• Well‑being Programs: Gym membership discounts, wellness apps, and mindfulness sessions.

How to Apply

Ready to harness data to transform customer success, elevate revenue, and shape the future of construction technology? We want to hear from you. Submit your resume and a brief cover letter outlining how your experience aligns with the responsibilities and qualifications above. Join brighthush and become a catalyst for data‑driven success.

Ready to take the next step? and start your journey with us today.