Senior Customer Success Specialist – Billing & Retention Champion – Data‑Driven Patient & Provider Loyalty Leader – Digital Health Platform – Buenos Aires & Bahia Blanca – brighthush

About brighthush

brighthush is more than a digital health platform; it is a movement that reimagines how people access, experience, and own their health. By marrying cutting‑edge technology with a patient‑centric philosophy, we empower individuals across Latin America to receive high‑quality medical expertise at the touch of a button. Our mission is simple yet ambitious: democratize access to personalized care, streamline clinical workflows, and harness data to drive better outcomes for patients, providers, and payers alike.

With a rapid growth trajectory and a proven track record in the virtual health space, brighthush is expanding its footprint across Argentina, Brazil, and beyond. We are looking for a dynamic, data‑driven professional to join our Buenos Aires and Bahia Blanca teams as a Senior Customer Success Specialist – Billing & Retention Champion. If you thrive in a fast‑paced, analytics‑centric environment and are passionate about turning customer challenges into success stories, brighthush invites you to help shape the future of healthcare.

Why Join brighthush?

• Impact at Scale: Your work will directly influence the satisfaction and retention of thousands of patients and providers across the region.
• Innovation Culture: Collaborate with product, engineering, and analytics teams to continuously refine our platform.
• Professional Growth: Structured career paths, mentorship programs, and access to industry conferences.
• Inclusive Environment: A diverse, collaborative workplace that values every voice.
• Competitive Compensation: Market‑aligned salary, performance bonuses, and comprehensive benefits.

Role Overview

As a Senior Customer Success Specialist, you will be the linchpin between our customers and the brighthush platform. Your day‑to‑day tasks will revolve around ensuring smooth billing processes, fostering long‑term relationships, and driving continuous improvement. You will act as a trusted advisor to our clients, translating their needs into actionable insights that shape product development and operational excellence.

Key Responsibilities

• Billing Dispute Resolution: Investigate and resolve billing discrepancies, ensuring accurate invoicing and timely payments. You will collaborate with finance, legal, and technical teams to close gaps and prevent recurrence.
• Account Audits & Health Checks: Conduct regular account reviews to identify potential risks, gaps, or opportunities for upsell. Use data to surface trends and recommend proactive actions.
• Success Plan Development: Design and implement tailored success plans that align with each customer’s goals and usage patterns. These plans will include milestones, KPIs, and a clear roadmap for adoption.
• Data‑Driven Insights: Leverage analytics tools to track key metrics (NPS, churn, utilization) and present actionable insights to stakeholders. You will create dashboards, reports, and executive summaries.
• Cross‑Functional Collaboration: Work closely with Sales, Product, and Support teams to ensure a unified customer experience. You will serve as the voice of the customer in product meetings.
• Process Improvement: Identify bottlenecks in billing or onboarding workflows and propose scalable solutions. Champion best practices across the organization.
• Training & Enablement: Conduct training sessions for new customers and internal teams on best practices. Develop learning materials and knowledge base articles.
• Documentation & Knowledge Base: Maintain up‑to‑date documentation, FAQs, and troubleshooting guides. Ensure information is accessible and actionable.

Essential Qualifications

• Bachelor’s degree in Business Administration, Project Management, Finance, or a related discipline.
• 3+ years of experience in customer success, account management, or billing operations within a SaaS or healthcare environment.
• Proven track record of managing complex customer relationships and driving retention.
• Strong analytical mindset with proficiency in data analysis tools (Excel, SQL, Tableau, Power BI).
• Excellent communication skills in both Spanish and English (written and verbal).
• Experience with CRM and ERP platforms, preferably Salesforce and SalesPad.
• Project management experience, including the ability to lead cross‑functional initiatives.
• High level of self‑motivation, adaptability, and a passion for continuous learning.

Preferred Qualifications

• Experience in the virtual health or broader healthcare technology sector.
• Knowledge of healthcare billing codes, insurance processes, and regulatory compliance.
• Familiarity with customer success metrics such as CSAT, NPS, and churn rates.
• Previous exposure to remote work environments and distributed teams.
• Certifications in Customer Success Management (CSM), Project Management (PMP, Prince2), or related fields.

Core Skills & Competencies

• Customer‑Centric Mindset: Ability to anticipate needs and proactively solve problems.
• Analytical Thinking: Translate data into actionable strategies.
• Project Leadership: Manage timelines, resources, and stakeholder expectations.
• Technical Proficiency: Comfortable navigating complex software ecosystems.
• Collaboration & Influence: Build consensus across diverse teams.
• Adaptability: Thrive in a rapidly evolving industry.
• Communication: Articulate insights clearly to both technical and non‑technical audiences.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from within. As a Senior Customer Success Specialist, you’ll have the chance to:

• Progress to Senior Customer Success Manager or Director of Customer Success roles.
• Lead cross‑functional projects that shape product roadmap and customer experience.
• Participate in leadership development programs, including mentorship, coaching, and executive shadowing.
• Attend industry conferences, webinars, and workshops to stay ahead of market trends.
• Contribute to internal knowledge bases, training modules, and best‑practice playbooks.

Work Environment & Company Culture

brighthush fosters a culture of transparency, innovation, and inclusivity. Our teams are distributed across Argentina, Brazil, and the United States, yet we maintain a strong sense of community through:

• Weekly virtual town halls and monthly all‑hands meetings.
• Quarterly team retreats and social events.
• Open‑door policies that encourage feedback and continuous improvement.
• Flexible work arrangements, including remote options and flexible hours.
• Commitment to work‑life balance, with generous vacation policies and mental‑health resources.

Compensation & Benefits

While specific figures are tailored to experience and market conditions, brighthush offers:

• Competitive base salary aligned with industry standards.
• Performance‑based bonuses tied to customer retention and satisfaction metrics.
• Health, dental, and vision insurance plans for employees and dependents.
• Retirement savings plan with company match.
• Professional development stipend and tuition reimbursement.
• Well‑being programs, including gym memberships, meditation apps, and wellness workshops.
• Paid parental leave and flexible family‑support policies.

How to Apply

Ready to make a tangible impact on the future of healthcare? Submit your application through our careers portal and join a team that values innovation, collaboration, and personal growth.

Apply to brighthush Today

Closing Statement

At brighthush, we’re not just building a platform; we’re creating a movement that redefines how people experience health. If you’re driven by data, motivated by customer success, and eager to grow within a forward‑thinking organization, we want to hear from you. Join us, and together we’ll turn every interaction into a story of empowerment and wellness.