Senior Customer Success Specialist – Government & Public Sector – Field & Remote – Southern Michigan – Champion Asset Value & Client Success

About brighthush and the Future of Public‑Sector Asset Management

brighthush is not just a technology platform; it is a catalyst for fiscal responsibility, transparency, and community empowerment in the public‑sector asset marketplace. By marrying cutting‑edge data analytics, AI‑driven valuation tools, and a user‑friendly auction interface, we transform complex inventories of surplus, seized, and donated assets into high‑yield, data‑driven sales that benefit municipalities, state agencies, and federal entities alike. Our mission is simple yet profound: to unlock hidden value in public assets, streamline the auction process, and ensure that every transaction serves the community’s best interests.

With a rapid growth trajectory and a commitment to public‑sector impact, brighthush is seeking a driven, relationship‑focused Customer Success Specialist II to join our dynamic team. If you thrive on building long‑term partnerships, enjoy field work, and want to make a measurable impact on public‑sector outcomes, we want to hear from you.

Why This Role Matters

As a Senior Customer Success Specialist, you will be the bridge between brighthush’s cutting‑edge technology and the public agencies that rely on it. Your work will directly influence how efficiently agencies can monetize assets, how transparently they can conduct auctions, and how effectively they can serve their constituents. In a world where public trust and fiscal responsibility are paramount, your role ensures that every asset sale is executed with integrity, profitability, and community benefit.

Key Responsibilities

In this role, you will serve as a trusted partner to government clients, ensuring they achieve maximum value from our platform. Your responsibilities will include:

• Client Portfolio Management: Act as the secondary point of contact for a dedicated portfolio of government and public‑sector accounts, delivering exceptional service and strategic guidance.
• On‑Site Asset Processing: Provide hands‑on support for inventorying, photographing, and uploading surplus assets, ensuring clients feel confident using the brighthush marketplace.
• Performance Optimization: Drive increased client utilization through scheduled outreach, consultative recommendations, and data‑driven insights that help clients maximize auction outcomes.
• Sales Collaboration: Work closely with Territory Sales Representatives to support new client acquisition, strengthen existing relationships, and proactively defend accounts against competitive threats.
• Quality Assurance: Monitor and review client listings to ensure high‑quality asset presentation, compliance with best practices, and adherence to auction standards that protect client interests and the brighthush brand.
• Re‑Engagement Strategy: Identify inactive or under‑utilized accounts and partner with leadership to develop and execute targeted re‑engagement plans that renew participation and drive incremental growth.
• Client Advocacy: Present to prospective clients as needed, articulating the value of the brighthush platform and demonstrating how it supports transparency, efficiency, and revenue generation for public agencies.
• Professional Representation: Act as a professional ambassador for brighthush, consistently demonstrating integrity, responsiveness, and expertise when interacting with government entities and the public sector.
• Continuous Improvement: Contribute to process enhancements, share best practices, and help shape the future of our client‑success strategy.

Essential Qualifications

• Education: Associate’s degree preferred; coursework or experience in business, public administration, sales, or customer service is a plus.
• Experience: Minimum 1 year of hands‑on experience in a field‑based, operational, customer‑service, or support role.
• Travel: Extensive travel required (50%+ of the time) across Southern Michigan, Ohio, and Indiana, including overnight stays.
• Field Skills: Proven ability to work independently in the field with limited supervision, including asset cataloging, detailed descriptions, and photography in varied environments.
• Communication: Clear written and verbal communication skills, with the ability to deliver effective training and presentations to diverse audiences.
• Technical Proficiency: Comfortable using web‑based platforms, digital cameras, mobile devices, and standard business software (email, spreadsheets, online tools).
• Organizational Ability: Strong attention to detail, reliable time‑management, and the capacity to juggle multiple priorities and travel schedules.
• Professionalism: Demonstrated credibility, sound judgment, and a solution‑oriented, service‑focused approach when interacting with government stakeholders.
• Driver’s License: Valid driver’s license with a clean record and reliable access to high‑speed internet and cellular service for remote and field work.

Preferred Qualifications

• Experience working with government agencies or public‑sector organizations.
• Background in logistics, inspections, or similar hands‑on roles.
• Knowledge of public‑sector procurement processes and compliance requirements.
• Previous experience in a customer‑success or account‑management capacity within a technology or marketplace environment.

Skills & Competencies

• Strategic thinking and problem‑solving.
• Strong analytical skills to interpret auction data and client performance metrics.
• Adaptability to changing client needs and dynamic field conditions.
• Team collaboration across sales, product, and support functions.
• Proficiency in Microsoft Office Suite, Google Workspace, and CRM platforms.
• Basic photography and photo editing skills for asset presentation.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Senior Customer Success Specialist II, you will:

• Gain exposure to senior leadership and strategic initiatives.
• Develop expertise in public‑sector asset management and auction technology.
• Participate in ongoing training programs, including certifications in customer‑success best practices, data analytics, and public‑sector procurement.
• Progress to senior or lead roles within Customer Success, Sales, or Product Management.
• Contribute to cross‑functional projects that shape the future of our marketplace.

Work Environment & Culture at brighthush

Our culture is built on collaboration, innovation, and a shared commitment to public‑sector impact. You’ll experience:

• A supportive team that values diverse perspectives and encourages open communication.
• Flexibility to work remotely from a quiet, distraction‑free home office while traveling to client sites.
• Access to cutting‑edge tools and technology that streamline field work and client interactions.
• Regular team‑building events, virtual coffee chats, and community outreach initiatives.
• A focus on work‑life balance, with generous paid time off and flexible scheduling options.

Compensation & Benefits

We offer a competitive salary range of $63,400 to $79,200 annually, commensurate with experience and qualifications. In addition, you will receive:

• Annual discretionary bonus potential based on performance.
• Comprehensive health benefits, including medical, dental, vision, and prescription drug coverage.
• 401(k) retirement plan with company match.
• Paid time off (PTO) and holidays.
• Paid parental leave.
• Life and disability insurance.
• Employee assistance program (EAP) for personal and professional support.
• Professional development and tuition assistance to support your growth.

Why Join brighthush?

At brighthush, you’ll be part of a mission‑driven organization that is redefining how public assets are sold and managed. You’ll work with a talented team, enjoy a flexible work environment, and have the opportunity to make a tangible difference in the communities we serve. If you are a self‑starter who thrives in the field, loves building lasting partnerships, and is eager to drive measurable results, we encourage you to apply today.

How to Apply

Ready to take the next step in your career? Click the link below to submit your application and join the brighthush team.

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