Senior Customer Success Specialist – Remote, Strategic HR & Employee Engagement Champion – Drive DEIB & Data‑Driven Culture at brighthush
About brighthush
brighthush is a trailblazing, fully remote organization that is redefining how people work, learn, and thrive in the 21st‑century workplace. With a global footprint that spans continents and a culture rooted in transparency, collaboration, and continuous learning, we empower teams to deliver exceptional value to our clients while fostering an environment where every individual can grow, innovate, and feel truly seen. Our mission is simple yet powerful: create a workplace that is not only productive but also purposeful, inclusive, and inspiring.
Why brighthush is the Place to Accelerate Your Career
At brighthush, you’ll join a high‑impact, cross‑functional squad that shapes the future of employee experience. We champion diversity, equity, inclusion, and belonging (DEIB) at every level, and we’re looking for a Customer Success Specialist who shares that passion and can translate it into tangible, measurable outcomes. If you thrive in a fast‑moving, data‑driven environment and want to make a real difference in how people connect with their work, this is the role for you.
Role Overview
As a Customer Success Specialist at brighthush, you will be the linchpin between our clients, our internal stakeholders, and the systems that support them. Your strategic mindset will guide the design and execution of initiatives that enhance employee satisfaction, streamline processes, and elevate overall performance. You will be empowered to own projects from conception to completion, ensuring that every touchpoint delivers value and aligns with our core values.
Key Responsibilities
- Champion DEIB Initiatives: Lead the development and implementation of diversity, equity, inclusion, and belonging programs that resonate across all levels of the organization.
- Process Improvement: Identify systemic inefficiencies in HR and employee engagement workflows, propose actionable solutions, and collaborate with cross‑functional teams to implement improvements.
- Performance Management: Facilitate continuous performance review cycles, coach managers on best practices, and ensure that feedback mechanisms are timely, constructive, and aligned with business objectives.
- Employee Relations: Resolve complex employee relations issues with empathy, confidentiality, and strict adherence to employment law and company policy.
- Strategic Advisor: Serve as a trusted advisor to staff on HR policies, benefits, and career development, translating policy into practice and ensuring clarity across the organization.
- Data‑Driven Insights: Leverage HRIS and engagement platforms to gather, analyze, and report on key metrics that inform decision‑making and demonstrate ROI.
- Stakeholder Management: Build strong relationships with internal partners, external vendors, and clients, ensuring alignment and fostering a culture of collaboration.
- Continuous Learning: Stay current on emerging HR trends, employment law updates, and best practices, and proactively share insights with the team.
Essential Qualifications
- 3–5 years of progressive experience in a customer‑facing HR or employee engagement role.
- Deep knowledge of modern employment laws, HR best practices, and regulatory compliance.
- Proven track record of designing and executing process improvements that deliver measurable results.
- Exceptional conflict resolution, mediation, and active listening skills.
- Strong organizational methodology with the ability to prioritize effectively in a fast‑paced environment.
- Familiarity with modern HRIS systems (e.g., Workday, BambooHR) and employee engagement platforms (e.g., Culture Amp, Officevibe).
- Excellent written and verbal communication skills, with the ability to translate complex concepts into clear, actionable guidance.
Preferred Qualifications
- Experience working in a fully remote or hybrid organization.
- Background in data analytics or experience with HR metrics dashboards.
- Certifications such as SHRM‑CP, PHR, or equivalent.
- Experience leading DEIB initiatives or working in a diversity‑focused role.
- Knowledge of benefits administration and employee wellness programs.
Skills & Competencies
- Strategic Thinking: Ability to see the big picture while managing day‑to‑day details.
- Problem Solving: Creative, solution‑oriented mindset that thrives on tackling complex challenges.
- Stakeholder Management: Skilled at building trust and influencing across all levels.
- Data Literacy: Comfortable working with data to drive decisions and measure impact.
- Adaptability: Comfortable navigating ambiguity and shifting priorities.
- Empathy & Emotional Intelligence: Ability to connect with people and understand their perspectives.
Career Growth & Learning Opportunities
At brighthush, we believe that learning is a lifelong journey. As a Customer Success Specialist, you will have access to:
- Annual learning & development stipend to pursue courses, certifications, or conferences.
- Mentorship programs pairing you with senior leaders across the organization.
- Cross‑functional project teams that expose you to new domains and skill sets.
- Clear career pathways into senior HR leadership, talent strategy, or organizational development roles.
Work Environment & Culture
Our culture is built on the principles of trust, autonomy, and collaboration. You’ll enjoy:
- Fully remote work with flexible hours that respect your personal rhythm.
- Regular virtual team gatherings, hackathons, and wellness check‑ins.
- A transparent decision‑making process that values every voice.
- Access to cutting‑edge tools and platforms that streamline your workflow.
- A commitment to DEIB that is reflected in our policies, hiring practices, and day‑to‑day interactions.
Compensation & Benefits
While the exact salary will be competitive and commensurate with experience, you can expect:
- Performance‑based bonus structure that rewards impact and results.
- Health and wellness benefits tailored to your location (including medical, dental, and vision).
- Generous paid time off and a flexible vacation policy.
- 401(k) matching (where applicable) and financial wellness resources.
- Employee assistance program and mental health support.
- Annual learning stipend and access to a library of professional development resources.
Equal Opportunity Employer
brighthush is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All hiring decisions are based solely on qualifications, skills, and demonstrated ability.
Ready to Make an Impact?
If you are a proactive, solution‑oriented professional who thrives on solving complex problems and wants to be part of a culture that values growth, inclusion, and innovation, we want to hear from you. Join brighthush and help shape the future of employee experience while advancing your own career.