Senior Customer Success & Strategic Partnerships Executive – AI‑Driven Revenue Growth Champion, Customer Experience Architect, and Strategic Alliance Builder for Enterprise Financial Services SaaS at brighthush

Welcome to brighthush – Pioneering Intelligent Innovation in Financial Services

brighthush is more than a SaaS platform; it is a catalyst for transformation across banks, credit unions, fintech lenders, and other financial institutions. Since 2016, we have partnered with industry leaders to manage more than seven trillion dollars in funded loan volume, turning raw data into actionable insights that drive loyalty, lifetime value, and measurable ROI. Our unique blend of contextual intelligence and automated action empowers human agents and AI assistants to collaborate seamlessly at the moments that matter most, giving lenders the confidence to make life‑shaping decisions for their clients while delivering tangible business outcomes for our partners.

If you thrive on technology, data‑driven decision making, and a relentless focus on customer success, you’ll find a home at brighthush. We are a fast‑moving, high‑growth company that values innovation, experimentation, and a “fail fast, learn faster” mindset. Join us and help shape the future of financial services.

Why brighthush is the Right Choice for Your Career

• Impact at Scale: Your work will influence tens of thousands of financial leaders, helping them achieve measurable results and accelerate revenue growth.
• Career Growth: We invest heavily in professional development, offering mentorship, training programs, and a clear path to senior leadership roles.
• Culture of Innovation: Our startup spirit encourages experimentation, rapid iteration, and learning from failure.
• Competitive Compensation: Base salary range of $75,000–$90,000, variable incentive, and equity participation through our Employee Stock Option Plan.
• Comprehensive Benefits: Medical, dental, vision, HSA/FSA, life insurance, disability, flexible time‑off, paid parental leave, 401(k) with employer match, and more.
• Work Flexibility: Hybrid schedule for Dallas, TX and Minneapolis, MN candidates (3 on‑site days per week). Remote work available for qualified candidates elsewhere.

About the Role

As a Senior Customer Success & Strategic Partnerships Executive at brighthush, you will be the trusted advisor for our mid‑market financial services clients. You will own the entire customer lifecycle—from onboarding to expansion—ensuring that each client realizes the full value of our platform and achieves their strategic objectives. Your day‑to‑day activities will include:

Key Responsibilities

• Champion Customer Success: Articulate the full value of brighthush’s platform, ensuring customers realize tangible ROI and measurable outcomes.
• Deep Technical Immersion: Master each client’s tech stack, integrations, and dependencies to optimize platform usage and uncover hidden opportunities.
• Strategic Advisory: Build long‑term relationships, recommend best‑practice workflows, and provide tailored guidance that aligns with each client’s business goals.
• Revenue Stewardship: Lead contract renewals, identify upsell and cross‑sell opportunities, and drive expansion within your portfolio.
• Retention & Risk Management: Monitor customer sentiment, engagement metrics, and risk indicators to proactively mitigate churn.
• Success Measurement: Track and report on key performance indicators, demonstrating clear business value over time.
• Executive Engagement: Develop relationships with stakeholders at all levels, including C‑suite executives, to understand objectives and influence strategy.
• Business Reviews: Conduct regular strategic and operational reviews, assessing outcomes, alignment, and next steps.
• Process Optimization: Partner with clients to streamline workflows, improve efficiencies, and maximize platform productivity.
• Adoption & Training: Drive active usage, deliver training sessions, and promote adoption of new features and functionalities.
• Customer Advocacy: Serve as the voice of the customer within brighthush, collaborating cross‑functionally to address needs and influence product enhancements.
• Documentation & Reporting: Maintain accurate, up‑to‑date records of interactions, success plans, and engagement history in our customer success platform.
• Growth Mindset: Continuously seek ways to enhance customer experiences and internal processes, contributing to a culture of continuous improvement.

Essential Qualifications

• Self‑Starter with Growth Mindset: Demonstrated ability to work independently, learn quickly, and adapt in a dynamic environment.
• Startup‑Savvy: Resilient, resourceful, curious, and energized by fast‑paced, evolving challenges.
• Tech‑Enthusiast: Passion for technology, innovation, and driving success in a growing SaaS company.
• Strategic Relationship Builder: Proven track record managing complex, multi‑divisional, geographically diverse accounts.
• Customer‑Centric: Genuine passion for delivering exceptional experiences and measurable outcomes.
• Decisive Problem Solver: Skilled at analyzing complex challenges, identifying root causes, and crafting strategic solutions that align with both customer and company goals.
• Cross‑Functional Collaborator: Experience partnering effectively with Sales, Product, Professional Services, and Support teams.
• Executive Credibility: Ability to communicate and establish trust with stakeholders at all levels, including C‑suite executives.
• Multitasker: Capable of managing multiple priorities and meeting deadlines under pressure.
• Positive & Energetic: High energy, flexibility, and a proactive “can‑do” attitude.
• Excellent Communicator: Outstanding written, verbal, and presentation skills; comfortable translating technical details into business value.
• Organized & Analytical: Exceptional time management, problem‑solving, and analytical abilities.
• Tool Proficiency: Highly skilled in MS Excel, PowerPoint, Word, Outlook, and process mapping tools.
• Travel: Up to 25% travel required.

Preferred Qualifications

• Experience in the financial services industry, particularly with banks, credit unions, or fintech lenders.
• Prior success in a senior customer success or account management role within a SaaS environment.
• Familiarity with AI‑driven customer engagement platforms or similar technology stacks.
• Track record of driving revenue growth through upsell, cross‑sell, and renewal initiatives.
• Strong analytical background with the ability to build and interpret dashboards, KPIs, and ROI models.
• Demonstrated ability to influence product roadmap through customer feedback loops.

Skills & Competencies

• Strategic Thinking & Execution
• Relationship Management & Influence
• Data‑Driven Decision Making
• Project Management & Prioritization
• Change Management & Adoption Facilitation
• Financial Acumen & Business Modeling
• Communication & Presentation Excellence
• Team Collaboration & Cross‑Functional Leadership
• Adaptability & Resilience

Career Growth & Development at brighthush

At brighthush, we believe that your career should evolve as rapidly as the industry. As a Senior Customer Success & Strategic Partnerships Executive, you will:

• Gain exposure to senior leadership through regular executive reviews and strategy sessions.
• Participate in our internal mentorship program, pairing you with seasoned leaders across product, sales, and engineering.
• Access a curated learning curriculum covering advanced SaaS metrics, AI fundamentals, and financial services regulations.
• Earn certifications in customer success, data analytics, and product management.
• Be positioned for future roles such as Director of Customer Success, VP of Customer Experience, or Head of Partnerships.

Work Environment & Culture

brighthush thrives on a culture that blends startup agility with the stability of a growing enterprise. Our core values include:

• Customer Obsession: Every decision is driven by the goal of delivering exceptional value to our clients.
• Innovation: We encourage experimentation, rapid iteration, and learning from failure.
• Collaboration: Cross‑functional teams work together to solve complex problems.
• Transparency: Open communication and data‑driven insights guide our strategy.
• Inclusivity: We celebrate diverse perspectives and foster an environment where everyone can thrive.

Our hybrid work model supports flexibility while maintaining strong in‑person collaboration. We host quarterly hackathons, monthly knowledge‑sharing sessions, and regular social events to keep the team connected and energized.

Compensation & Benefits

• Base Salary: $75,000–$90,000, commensurate with experience.
• Variable Incentive: Performance‑based bonus tied to customer success metrics and revenue targets.
• Equity: Participation in our Employee Stock Option Plan, aligning your success with the company’s growth.
• Health & Wellness: Comprehensive medical, dental, vision, HSA/FSA, life insurance, and disability coverage.
• Paid Time Off: Flexible vacation policy, paid parental leave, and a generous holiday schedule.
• Retirement: 401(k) with employer match.
• Professional Development: Budget for conferences, courses, and certifications.
• Remote Work: Option for remote work for qualified candidates outside of Dallas and Minneapolis.

How to Apply

Ready to make a lasting impact in the financial services industry? Submit your application through our careers portal or click the link below to apply directly:

We look forward to exploring how your expertise and passion can help brighthush continue to transform customer experiences for financial institutions worldwide.