Senior Customer Success Strategist – Healthcare Billing & Collections Excellence, Revenue Optimization & Client Partnership Lead – Strategic Partner & Revenue Growth Champion at brighthush

About brighthush

brighthush is a trailblazer in the healthcare technology arena, redefining how providers manage their revenue cycles. By blending cutting‑edge software with deep industry expertise, we empower hospitals, outpatient centers, home‑care agencies, and physician practices to streamline billing, accelerate collections, and ultimately free up critical resources so they can focus on what matters most: patient care. Our mission is simple yet powerful: enable healthcare organizations to deliver high‑quality care while achieving financial sustainability through intelligent, data‑driven solutions.

Why brighthush is the Place to Accelerate Your Career

At brighthush, we’re not just building software – we’re building healthier futures. We bring together a diverse, collaborative team that thrives on innovation, measurable impact, and a relentless focus on customer success. If you love solving complex problems, working with stakeholders across the healthcare ecosystem, and seeing the tangible results of your work in the lives of patients and providers, you’ll find a home here.

Role Overview

As a Senior Customer Success Strategist, you will act as the trusted advisor for a portfolio of high‑value healthcare customers. Your blend of industry knowledge, analytical acumen, and customer‑centric mindset will help clients unlock the full potential of our billing and collections platform. You will:

• Drive revenue growth and operational efficiency for our clients.
• Build lasting relationships that translate into high retention and upsell opportunities.
• Serve as the bridge between customer needs and product innovation.

Key Responsibilities

Client Relationship Leadership

• Act as the primary point of contact for assigned customers, establishing trust and ensuring long‑term satisfaction.
• Conduct quarterly business reviews (QBRs) to assess performance, set goals, and identify growth opportunities.
• Champion customer advocacy within brighthush, ensuring their voice informs product roadmaps.

Strategic Partnership & Revenue Optimization

• Partner with clients to diagnose revenue management challenges and uncover actionable insights.
• Develop and present data‑driven recommendations that improve cash flow, reduce days‑in‑accounts, and increase net collections.
• Collaborate with the Sales and Product teams to tailor solutions that align with each customer’s unique business model.

Training & Enablement

• Design and deliver customized training programs for client teams, ensuring they can fully leverage brighthush features.
• Maintain a library of best‑practice resources, webinars, and case studies to support ongoing learning.
• Track training effectiveness through metrics such as adoption rates and user satisfaction scores.

Proactive Communication & Issue Escalation

• Maintain regular touchpoints—calls, emails, and virtual meetings—to keep customers informed and engaged.
• Identify emerging needs or potential risks early, and surface them to the relevant internal stakeholders.
• Serve as the escalation point for high‑priority issues, ensuring timely resolution and customer satisfaction.

Data Analysis & Insight Generation

• Analyze customer data, trends, and operational metrics to surface insights that drive performance improvements.
• Build dashboards and reports that provide clear visibility into key KPIs such as claim denial rates, collection velocity, and revenue leakage.
• Translate complex data into actionable recommendations that resonate with both technical and non‑technical audiences.

Corrective Action & Optimization

• Recommend and implement corrective actions to resolve outstanding financial issues, including denial management and payment reconciliation.
• Work with clients to refine billing workflows, coding accuracy, and compliance practices.
• Track the impact of interventions and iterate to achieve continuous improvement.

Cross‑Functional Collaboration

• Partner closely with Product, Engineering, Sales, and Support teams to enhance the customer experience.
• Contribute to product enhancements by providing real‑world feedback and use‑case scenarios.
• Participate in cross‑functional projects that drive innovation and operational excellence.

Account Health Monitoring

• Track account health and performance metrics, using data to anticipate challenges and celebrate successes.
• Maintain a proactive approach to risk management, ensuring that potential churn signals are addressed promptly.
• Document and share best practices across the Customer Success organization.

Essential Qualifications

• Associate’s degree required; bachelor’s degree preferred.
• 1–3 years of experience in account management, B2B sales, customer success, or a related field.
• Hands‑on experience in the HME/DME industry and medical billing.
• Familiarity with home health billing software.
• Advanced analytical skills—capable of evaluating information, spotting trends, and developing actionable recommendations.
• Strong customer service and problem‑solving mindset focused on delivering effective solutions.
• Business and financial acumen—ability to align customer goals with measurable business outcomes.
• Excellent verbal, written, and presentation skills.
• Proficiency in influencing stakeholders at all levels, including executive audiences.
• Strong organizational skills—capable of managing multiple priorities with meticulous attention to detail.
• Proficiency with Microsoft Office applications.

Preferred Qualifications

• Bachelor’s degree (or higher).
• Experience in financial analysis.
• Prior exposure to revenue cycle management in a healthcare setting.
• Knowledge of payer contracts, reimbursement policies, and compliance regulations.
• Experience with CRM platforms such as brighthush or brighthush.

Skills & Competencies

• Customer Advocacy: Quickly build trust and consistently seek solutions that create tangible value for customers.
• Analytical Curiosity: Dive beyond surface issues to uncover root causes and meaningful improvement opportunities.
• Ownership Mindset: Take initiative, follow through on commitments, and remain accountable for results.
• Relationship Building: Foster productive partnerships that encourage collaboration and long‑term success.
• Adaptability: Stay effective when priorities shift and balance multiple demands without losing focus.
• Integrity First: Approach every interaction with professionalism, transparency, and sound judgment.
• Communication Excellence: Articulate complex concepts clearly to diverse audiences.
• Strategic Thinking: Align customer initiatives with broader business objectives.
• Technical Proficiency: Comfortable navigating SaaS platforms, data analytics tools, and reporting dashboards.

Career Growth & Learning Opportunities

At brighthush, we believe that your professional growth is as important as the value you deliver to our customers. You will have access to:

• Structured mentorship programs with senior leaders across Customer Success, Product, and Revenue Operations.
• Continuous learning pathways—certifications, workshops, and industry conferences—designed to keep you at the forefront of healthcare technology.
• Cross‑functional projects that broaden your skill set beyond customer success, including product development, data science, and strategic consulting.
• Clear advancement tracks into senior account management, Customer Success Leadership, Revenue Operations, or Product Management roles.
• Annual performance reviews that focus on both impact metrics and personal development goals.

Work Environment & Culture

Our culture is built on collaboration, innovation, and a relentless focus on customer impact. You’ll find:

• A diverse, inclusive workplace that celebrates individuality and encourages creative problem solving.
• Flexible work arrangements that support work‑life balance, including remote options and flexible hours.
• A transparent communication style—feedback is shared openly, and ideas are welcomed at all levels.
• Regular team‑building events, hackathons, and wellness initiatives that keep morale high.
• A commitment to continuous improvement, where every team member is empowered to suggest and implement change.

Compensation, Perks & Benefits

While specific compensation will be determined by experience, location, and qualifications, brighthush offers a competitive package that includes:

• Base salary aligned with industry standards for senior customer success roles.
• Performance‑based bonuses tied to customer success metrics such as NPS, renewal rates, and revenue growth.
• Comprehensive health, dental, vision, and life insurance.
• Short‑term and long‑term disability coverage.
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
• Retirement savings plan with company match.
• Employee Stock Purchase Plan (ESPP).
• Paid time off, paid holidays, and floating days.
• Paid caregiver leave and tuition assistance.
• Access to wellness programs, commuter benefits, and an Employee Assistance Program (EAP).
• Regular wellness challenges, mental health resources, and on‑site fitness facilities (where applicable).

How to Apply

Ready to make a measurable impact on healthcare revenue cycles and help patients receive the care they deserve? Click the link below to submit your application and join the brighthush team.

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Closing Statement

At brighthush, we’re not just building technology—we’re building healthier futures. If you’re passionate about customer success, thrive on data‑driven problem solving, and want to be part of a mission‑driven organization that values growth, integrity, and collaboration, we want to hear from you. Apply today and help us shape the future of healthcare revenue management.