Senior Customer Success Strategist – Tennessee | Driving Adoption, Renewal, and Growth for Innovative Digital Learning Platforms at brighthush

Welcome to brighthush – Where Learning Meets Innovation

In today’s fast‑evolving education landscape, technology is the catalyst that turns potential into performance. At brighthush, we are at the forefront of that transformation, delivering digital learning solutions that empower students, educators, and institutions worldwide. Our portfolio blends engaging, research‑backed content with state‑of‑the‑art platforms, creating scalable experiences that drive measurable impact across higher education, workforce development, secondary schools, and English‑language learning programs.

We believe that learning is a lifelong journey and that technology can amplify every step of that journey. Our culture is built on curiosity, collaboration, and an unwavering focus on customer success. If you are passionate, results‑driven, and eager to make a tangible difference in the lives of learners and the organizations that support them, we want you on our team.

Role Overview

As a Senior Customer Success Strategist – Tennessee, you will serve as the trusted advisor and strategic partner for our customers across the state. Your primary mission is to ensure that each customer achieves their desired outcomes through the effective use of brighthush technology, driving adoption, renewal, and long‑term value. You will operate in a hybrid environment, traveling 20‑30% of the time by air and car to meet clients in person and build lasting relationships.

This role sits at the intersection of strategy, analytics, and relationship management. You will translate customer goals into actionable success plans, collaborate with cross‑functional teams, and serve as the voice of the customer within brighthush. Your influence will shape product enhancements, support processes, and the overall customer experience.

Key Responsibilities

• Act as the single point of contact for all customer interactions, building strong, enduring relationships throughout the customer lifecycle.
• Achieve and exceed revenue targets by retaining and renewing customers, while identifying upsell and cross‑sell opportunities.
• Develop and implement customized success plans that align with each customer’s goals and increase product usage.
• Provide proactive training and guidance tailored to customer objectives, leveraging best practices and data‑driven insights.
• Advocate for customers during the resolution of high‑severity issues, ensuring timely and effective outcomes.
• Conduct regular health checks to assess value realization and identify opportunities for growth.
• Analyze customer data to uncover risks, renewal challenges, and upsell opportunities, and translate findings into actionable strategies.
• Collaborate with sales, product, and support teams to deliver a seamless customer experience.
• Maintain accurate and up‑to‑date records in the CRM, documenting all customer interactions, plans, and outcomes.
• Represent brighthush at industry events, conferences, and user groups to stay current on market trends and gather customer feedback.

Essential Qualifications

• Proven ability to quickly learn and master new systems and applications.
• Excellent communication and presentation skills, with the ability to convey complex concepts in a clear, business‑friendly manner.
• Strong analytical skills, capable of translating data into actionable insights.
• Experience managing and prioritizing multiple customer needs simultaneously.
• Demonstrated success in a customer‑facing role, preferably within the education technology or higher education sector.
• Bachelor’s degree in Business, Education, Information Technology, or a related field.
• 5+ years of experience in a sales or customer success role.
• Familiarity with the higher education landscape, including Learning Management Systems (LMS).
• Willingness to travel 20‑30% of the time by both air and car.

Preferred Qualifications

• Experience with digital learning platforms such as brighthush’s flagship products.
• Knowledge of instructional design principles and curriculum development.
• Prior experience working with large, complex educational institutions.
• Proficiency in data analytics tools (e.g., Tableau, Power BI) and CRM systems (e.g., Salesforce).
• Strong project management skills and the ability to lead cross‑functional initiatives.

Skills & Competencies

• Customer‑centric mindset with a passion for delivering exceptional service.
• Strategic thinking and the ability to translate customer goals into actionable plans.
• Excellent problem‑solving skills, with a proactive approach to identifying and mitigating risks.
• Strong interpersonal skills, capable of building rapport with stakeholders at all levels.
• Adaptability and resilience in a fast‑moving, dynamic environment.
• Commitment to continuous learning and professional development.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the industry we serve. As a Senior Customer Success Strategist, you will have the opportunity to:

• Advance into senior customer success roles, such as Customer Success Manager or Director of Customer Success.
• Transition into product management, sales, or consulting roles, leveraging your deep customer insights.
• Participate in leadership development programs, mentorship, and cross‑functional projects.
• Attend industry conferences, workshops, and training sessions to stay ahead of emerging trends.
• Contribute to the evolution of brighthush’s product roadmap by providing frontline feedback from customers.

Work Environment & Company Culture

brighthush fosters a culture of inclusion, innovation, and impact. Our teams collaborate across disciplines, encouraging open dialogue and shared ownership of outcomes. We value work‑life balance, offering flexible schedules, remote work options, and a supportive environment that empowers employees to bring their authentic selves to work.

Our commitment to diversity and inclusion means we actively seek talent from all backgrounds, ensuring that every voice is heard and every perspective is valued. We celebrate successes together, learn from challenges, and continuously refine our processes to deliver the best possible experience for our customers.

Compensation & Benefits

We offer a competitive total rewards package designed to attract, retain, and motivate top talent. The base salary for this role ranges from $67,000 to $88,000 USD, with additional variable compensation tied to performance. In addition to a comprehensive benefits package—including health, dental, vision, and retirement plans—brighthush provides:

• Generous paid time off and holiday schedule.
• Professional development stipend and tuition reimbursement.
• Employee wellness programs, including gym memberships and mental health resources.
• Flexible work arrangements and remote work options.
• Employee stock purchase plan and equity opportunities for eligible roles.
• Access to cutting‑edge learning platforms and internal knowledge bases.

For more information on our Total Rewards Philosophy, visit our Total Rewards page.

Application Process

Ready to join a team that is reshaping the future of education? Submit your application through our careers portal or click the link below to apply directly:

Apply to this Job

If you are a qualified individual with a disability and require reasonable accommodation during the application process, please contact us at [email protected].

Why brighthush?

At brighthush, you will:

• Work with a mission‑driven organization that truly cares about the impact of education.
• Collaborate with talented, passionate professionals who are eager to innovate.
• Enjoy a culture that values your growth, well‑being, and contributions.
• Be part of a global community that is shaping the next generation of learners.

We are excited to meet the next Senior Customer Success Strategist who is ready to drive success for our Tennessee customers and help them achieve their learning goals. If you are a strategic thinker, a data‑driven problem solver, and a relationship builder, we encourage you to apply today and join the brighthush family.