Dynamic Customer Support Associate – Multichannel Service Excellence & Relationship Building at brighthush

About brighthush

brighthush is a trailblazing leader in the collectibles and entertainment memorabilia space, blending cutting‑edge technology with a passion for fandom. With a global footprint that spans physical trading cards, digital collectibles, and iconic sports memorabilia, brighthush has become the go‑to destination for collectors, enthusiasts, and casual fans alike. Our mission is simple: to bring joy and connection to fans around the world through unforgettable experiences and premium products.

At brighthush, we believe that the heart of our success lies in the people who make it happen. From our creative designers to our seasoned logistics experts, every team member plays a pivotal role in delivering the magic that fans crave. As we continue to grow, we’re looking for talented individuals who share our enthusiasm for customer service and who want to be part of a culture that values innovation, collaboration, and continuous learning.

Why Join brighthush?

• Impactful Work: Every interaction you handle helps shape the experience of millions of fans worldwide.
• Remote Flexibility: Work from anywhere in the United States while staying connected to a vibrant, global team.
• Career Growth: Structured learning paths, mentorship programs, and clear advancement opportunities.
• Inclusive Culture: A workplace that celebrates diversity, encourages open dialogue, and fosters belonging.
• Competitive Compensation & Perks: Market‑aligned salary, performance bonuses, comprehensive health benefits, and generous paid time off.

Key Responsibilities

As a Customer Support Associate at brighthush, you will be the frontline ambassador for our brand, ensuring that every customer interaction is handled with professionalism, empathy, and efficiency. Your day‑to‑day duties will include:

• Multichannel Support: Respond to inquiries via web chat, email, and voice calls, maintaining a consistent brand voice across all channels.
• Issue Resolution: Diagnose and resolve product, shipping, and payment issues, escalating complex cases to specialized teams when necessary.
• Relationship Building: Foster long‑term relationships with customers by providing personalized recommendations and proactive follow‑ups.
• Data Management: Accurately log interactions in our CRM, track key metrics (AHT, CSAT, NPS), and contribute to continuous improvement initiatives.
• Process Improvement: Identify recurring pain points and collaborate with cross‑functional teams to refine support workflows and knowledge base content.
• Team Collaboration: Participate in daily stand‑ups, share insights, and support peers during peak periods.

Essential Qualifications

We’re looking for candidates who bring a blend of technical aptitude, communication prowess, and a genuine love for customer service. The following qualifications are essential:

• High school diploma or equivalent; a bachelor’s degree is a plus.
• 1–2 years of customer support experience in a contact center or similar environment.
• Proficiency with Microsoft Office Suite (Word, Outlook, Excel) and familiarity with CRM platforms.
• Strong verbal and written communication skills in English.
• Excellent problem‑solving abilities and the capacity to multitask in a fast‑paced setting.
• Experience with contact center metrics such as Average Handle Time (AHT), Customer Satisfaction (CSAT), and Net Promoter Score (NPS).
• Adaptability to new technologies and a willingness to learn.

Preferred Qualifications

While not mandatory, the following attributes will set you apart:

• Experience in the collectibles, retail, or entertainment industry.
• Knowledge of e‑commerce platforms and order management systems.
• Multilingual capabilities (Spanish, French, or other languages).
• Prior exposure to remote work environments and virtual collaboration tools.
• Demonstrated commitment to continuous improvement through training or certifications.

Key Skills & Competencies

Success in this role requires a blend of soft and hard skills. We’re looking for individuals who embody the following:

• Customer‑Centric Mindset: A genuine desire to help and a proactive approach to solving problems.
• Communication Excellence: Clear, concise, and friendly communication across all channels.
• Technical Proficiency: Comfortable navigating multiple software tools and troubleshooting basic technical issues.
• Analytical Thinking: Ability to interpret data, spot trends, and propose actionable solutions.
• Team Player: Collaborative spirit, open to feedback, and supportive of colleagues.
• Resilience & Adaptability: Thrive under pressure, manage changing priorities, and maintain composure.

Career Growth & Learning Opportunities

At brighthush, we’re committed to investing in your professional development. As a Customer Support Associate, you’ll have access to:

• Structured onboarding that covers product knowledge, support tools, and company culture.
• Monthly skill‑building workshops on topics such as advanced troubleshooting, conflict resolution, and data analytics.
• Mentorship programs pairing you with senior team members for guidance and career advice.
• Clear promotion pathways to roles such as Senior Support Specialist, Team Lead, or Customer Experience Manager.
• Cross‑departmental projects that allow you to broaden your skill set and network across the organization.

Work Environment & Culture at brighthush

Our remote-first approach means you can work from the comfort of your own home while staying connected to a dynamic team. We value:

• Flexibility: Flexible work hours to accommodate personal commitments.
• Collaboration: Regular virtual team meetings, brainstorming sessions, and social events.
• Innovation: A culture that encourages experimentation and rewards creative solutions.
• Inclusivity: A diverse workforce that respects and celebrates different perspectives.
• Well‑being: Resources such as mental health support, wellness programs, and ergonomic guidance.

Compensation & Benefits

While the base salary for this role ranges from USD 41,600 to 52,000 per year, we also offer a comprehensive benefits package designed to support your health, finances, and personal growth:

• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off (vacation, sick leave, holidays) plus flexible days for personal commitments.
• Performance‑based bonuses and incentive programs.
• Employee discount on brighthush products.
• Professional development stipend for courses, certifications, and conferences.
• Access to a digital wellness platform and mental health resources.

How to Apply

Ready to join a team that’s redefining the collectibles industry? Click the link below to submit your application and take the first step toward an exciting career at brighthush.

Apply To This Job

We Can’t Wait to Meet You!

At brighthush, we’re more than just a company – we’re a community of passionate individuals who love to create memorable experiences for fans worldwide. If you’re eager to make a real difference, thrive in a fast‑moving environment, and grow your career alongside some of the most talented professionals in the industry, we encourage you to apply today. Let’s build the future of collectibles together.