Customer Care Centre Advisor – Afternoon & Weekend Remote Shift – Brighthush

About Brighthush

Brighthush is a global leader in vertical transportation solutions, delivering cutting‑edge elevator and escalator technologies that move people safely, efficiently, and sustainably. With a heritage that spans over a century, Brighthush has evolved from a traditional manufacturing company into a technology‑driven organization that blends engineering excellence with digital innovation. Our mission is to create seamless, connected experiences for every customer, whether they are building owners, property managers, or end‑users. By combining robust product engineering with world‑class service and support, Brighthush has earned a reputation for reliability, safety, and customer satisfaction across the globe.

At Brighthush, we believe that our people are our greatest asset. We foster a culture of continuous learning, collaboration, and empowerment, encouraging every team member to bring their full selves to work. Whether you are a seasoned professional or just starting your career, Brighthush offers a dynamic environment where you can grow, innovate, and make a tangible impact on the world’s built environment.

Role Overview

We are seeking a highly motivated Customer Care Centre Advisor to join our remote customer support team. This role focuses on the afternoon and weekend shift, ensuring that our clients receive timely, accurate, and courteous assistance whenever they need it. As a key touchpoint for our customers, you will play a pivotal role in maintaining Brighthush’s reputation for exceptional service.

Why This Position Is Exciting

• Work from anywhere in the UK – no commute, flexible hours within the defined shift.
• Be part of a global brand that is shaping the future of vertical mobility.
• Opportunity to develop a deep understanding of complex engineering products and services.
• Access to ongoing training, mentorship, and career advancement pathways.
• Competitive compensation package with generous benefits and a supportive work environment.

Key Responsibilities

• Customer Interaction: Handle inbound enquiries via phone, email, and chat, providing clear, accurate information about Brighthush products, services, and support options.
• Issue Resolution: Diagnose and troubleshoot customer issues, escalating to technical teams when necessary, and ensuring timely resolution.
• Order & Invoice Management: Process service requests, generate invoices, and reconcile billing information in our customer relationship management (CRM) system.
• Service Coordination: Coordinate with field service teams, maintenance crews, and project managers to schedule visits, installations, or repairs.
• Data Accuracy: Maintain up‑to‑date customer records, ensuring data integrity across all Brighthush platforms.
• Process Improvement: Identify recurring issues or bottlenecks and collaborate with cross‑functional teams to implement process enhancements.
• Compliance & Safety: Adhere to Brighthush’s safety protocols, quality standards, and regulatory requirements in all customer interactions.

Essential Qualifications

• High school diploma or equivalent; GCSEs in Maths and English (or higher) preferred.
• Minimum of 1 year of customer service or administrative experience, preferably in a technical or manufacturing environment.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with database or CRM systems.
• Strong written and verbal communication skills in English.
• Excellent organizational and time‑management abilities, with the capacity to handle multiple tasks simultaneously.
• Problem‑solving mindset and a customer‑first attitude.
• Ability to work independently in a remote setting, demonstrating self‑discipline and reliability.

Preferred Qualifications

• Experience with Microsoft Project or similar project‑management tools.
• Background in the manufacturing, engineering, or infrastructure sectors.
• Knowledge of elevator or escalator technology, safety standards, and maintenance practices.
• Experience working with remote teams and using collaboration platforms such as Teams, Slack, or Zoom.
• Fluency in additional languages (e.g., Spanish, French, German) is a plus.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering outstanding service and building lasting relationships.
• Technical Aptitude: Ability to grasp complex technical concepts quickly and explain them in plain language.
• Analytical Thinking: Strong attention to detail and the ability to analyze data to identify trends and solutions.
• Adaptability: Comfortable working in a fast‑paced environment with evolving priorities.
• Team Collaboration: Willingness to collaborate across departments and support colleagues.
• Self‑Motivation: Proactive in seeking solutions and taking ownership of tasks.

Career Growth & Learning Opportunities

At Brighthush, we invest heavily in the professional development of our employees. As a Customer Care Centre Advisor, you will have access to:

• Structured onboarding program with mentorship from experienced team members.
• Regular training sessions covering product knowledge, customer service best practices, and industry trends.
• Opportunities to cross‑train in technical support, field service coordination, or sales support roles.
• Clear career pathways to senior support roles, team lead positions, or technical specialist tracks.
• Access to an internal learning portal featuring courses, certifications, and knowledge bases.

Work Environment & Company Culture

Brighthush champions a culture of inclusivity, innovation, and work‑life balance. Our remote work model is supported by:

• Flexible scheduling within the defined shift to accommodate personal commitments.
• Regular virtual team meetings, town halls, and social events to foster connection.
• Transparent communication channels and an open‑door policy for feedback and ideas.
• Commitment to diversity and inclusion, ensuring every voice is heard and valued.
• Encouragement of continuous improvement and creative problem‑solving.

Compensation & Benefits

While specific figures may vary based on experience and location, Brighthush offers a competitive compensation package that includes:

• Competitive hourly rate for part‑time, with potential for overtime.
• Generous paid time off (PTO) and holiday accruals.
• Retirement savings plan with company match.
• Comprehensive health, dental, and vision insurance options.
• Parental leave policies that support new parents.
• Employee assistance program and wellness resources.
• Access to a company‑wide learning stipend and professional development budget.

How to Apply

If you are passionate about delivering exceptional customer experiences and want to be part of a forward‑thinking organization, we encourage you to apply. Submit your resume and a brief cover letter outlining why you would be a great fit for Brighthush’s Customer Care Centre Advisor role. We look forward to learning how your skills and aspirations align with our mission to move the world safely and efficiently.

Closing Statement

Brighthush is more than a company; it’s a community of innovators, problem‑solvers, and service champions. By joining our remote Customer Care Centre team, you’ll play a vital role in ensuring that our customers receive the support they need, whenever they need it. If you thrive in a dynamic, technology‑driven environment and are eager to grow both personally and professionally, we invite you to take the next step in your career with Brighthush.